Seasoned Remote Customer Service Representative – Home Healthcare Support Specialist – Flexible Hours – Empower Patient Care at brighthush

Welcome to brighthush: Pioneering the Future of Home‑Care

At brighthush, we’re not just a company – we’re a movement dedicated to transforming the way people receive healthcare in the comfort of their own homes. Our mission is simple yet powerful: to empower patients, families, and providers with seamless, compassionate, and technology‑driven support. As the home‑healthcare industry accelerates—driven by an aging population, advances in telehealth, and a shift toward patient‑centered care—brighthush stands at the forefront of this transformation. We’re looking for dedicated, empathetic, and tech‑savvy individuals to join our remote Customer Service team and become the first line of support for patients and providers alike.

Why Choose brighthush?

Flexibility – Work from anywhere in the United States with a schedule that fits your life. Whether you’re a full‑time professional, a student, or a caregiver, you can choose to work a minimum of 20 hours per week, with the freedom to set your own hours within our core operating window (Mon‑Fri, 8 am–7 pm ET).

Impact – Every call you answer, every appointment you schedule, and every piece of information you capture directly improves a patient’s experience and supports their journey to better health.

Growth – We invest in your professional development through on‑the‑job training, access to industry certifications, and clear career pathways from Customer Service to Operations, Quality Assurance, and beyond.

Community – Join a supportive, inclusive team that values collaboration, continuous learning, and a healthy work‑life balance.

Key Responsibilities

• Patient First Contact – Serve as the initial point of contact for patients seeking home‑healthcare services, providing a warm, professional, and reassuring experience.
• Inbound Call Management – Receive and respond to calls from providers, referral sources, and potential patients, ensuring timely and accurate information exchange.
• Patient History Review – Access and review patient records as needed to verify eligibility, membership status, and prior care plans.
• Information Capture – Collect and enter clinical and demographic data into the brighthush patient portal, maintaining data integrity and confidentiality.
• Appointment Coordination – Schedule and confirm appointments, coordinate with care teams, and manage any changes or cancellations.
• Technical Support – Provide basic troubleshooting for patients and providers using our digital platforms, escalating complex issues to the technical team.
• Referral Source Collaboration – Build and maintain relationships with referral partners, ensuring smooth communication and follow‑up.
• Compliance & Quality Assurance – Adhere to all regulatory standards (HIPAA, state licensing, etc.) and participate in quality improvement initiatives.
• Continuous Improvement – Offer feedback on processes, suggest enhancements, and help shape the future of our customer service operations.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare, telehealth, or a related field.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong interpersonal skills with a genuine desire to help others.
• Proficiency with computers, including MS Office, web browsers, and CRM systems.
• Ability to multitask, prioritize, and manage time effectively in a remote setting.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Knowledge of HIPAA and patient privacy best practices is highly desirable.

Preferred Qualifications

• Experience working with electronic health records (EHR) or patient portals.
• Background in home‑care, nursing, or medical billing.
• Previous remote or independent contractor work experience.
• Familiarity with telehealth platforms and virtual care workflows.
• Strong analytical skills and attention to detail.

Core Skills & Competencies

• Customer‑Centric Mindset – Always put the patient’s needs first and strive for a positive experience.
• Problem‑Solving – Quickly diagnose issues and provide clear, actionable solutions.
• Adaptability – Thrive in a fast‑changing environment and adjust to new tools and processes.
• Team Collaboration – Work effectively with cross‑functional teams, including care coordinators, IT, and quality assurance.
• Data Integrity – Maintain accurate, up‑to‑date records while respecting confidentiality.
• Time Management – Balance multiple tasks and meet performance metrics consistently.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on industry trends, new technologies, and regulatory updates.
• Opportunities to transition into roles such as Operations Analyst, Quality Assurance Lead, or Care Coordinator.
• Leadership development workshops for those interested in supervisory positions.
• Annual performance reviews with clear metrics and career path discussions.

Work Environment & Company Culture

Remote‑First, People‑First – We trust our team to deliver results from wherever they work best. Our remote culture is built on transparency, collaboration, and mutual respect.

Inclusive & Diverse – We celebrate differences and foster an environment where every voice is heard.

Continuous Learning – From weekly knowledge‑sharing sessions to access to industry conferences, we keep our team at the cutting edge.

Well‑Being Focused – We offer flexible scheduling, mental health resources, and a supportive community to help you thrive both personally and professionally.

Compensation & Perks

Competitive Pay – Starting at $12 per hour, with potential for overtime and performance bonuses.

Benefits (for full‑time contractors) – Health, dental, and vision insurance options, a 401(k) plan with company match, and paid time off.

Technology Stipend – Receive a monthly allowance to maintain your home office setup.

Professional Development – Access to online courses, certifications, and tuition reimbursement for relevant programs.

Community & Recognition – Monthly team virtual meet‑ups, peer recognition programs, and annual company retreats (virtual or in‑person).

How to Apply

Ready to make a difference from the comfort of your own home? Click the link below to submit your application and join the brighthush family. We’re hiring fast and look forward to welcoming you aboard!

Apply to brighthush Today

Closing Statement

At brighthush, every call you answer is a step toward better health for our patients and a brighter future for our community. If you’re passionate about customer service, eager to learn, and ready to work flexibly from home, we want to hear from you. Join us and help shape the next generation of home‑healthcare support—one conversation at a time.