Seasoned Remote Customer Service Representative II – Health & Public Service Support Specialist – Empower Communities with brighthush – Flexible Work, Competitive Pay, Career Growth Opportunities

About brighthush

brighthush is a trailblazer in the health and public service arena, harnessing cutting‑edge technology to streamline the delivery of vaccines, medical kits, and critical health information to communities across the United States. Our platform connects governments, hospitals, and community organizations with the resources they need, ensuring that essential services reach every corner of the country with speed, precision, and compassion. At brighthush, we believe that the power of technology should be matched by the power of people—our dedicated remote workforce is the heartbeat of our mission.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you become part of a culture that values innovation, integrity, and continuous improvement. Our remote teams enjoy:

• Full flexibility to work from anywhere in the continental United States, with a schedule that adapts to your life while meeting the needs of our clients.
• A pivotal role in ensuring timely access to life‑saving vaccines and health kits, directly impacting public health outcomes.
• Ongoing training, mentorship, and a clear career path that supports your professional growth within a rapidly expanding organization.
• A competitive hourly rate, flexible scheduling, and a comprehensive benefits package designed for remote employees.
• Access to a global network of experts, thought leaders, and peers who share your passion for public service.

Key Responsibilities

As a Remote Customer Service Representative II, you will be the frontline advocate for individuals seeking health services, vaccines, and related resources. Your day‑to‑day tasks will include:

• Responding to routine and complex inquiries via phone, email, web chat, SMS, and other digital channels with a professional, empathetic tone.
• Scheduling vaccine appointments, coordinating kit shipments, and providing clear, accurate information to the general public, clinicians, and government officials.
• Utilizing the company’s CRM and other databases to retrieve, update, and document customer data in real time, ensuring data integrity and compliance.
• Escalating issues that exceed standard procedures to the appropriate specialist teams, following established escalation protocols.
• Monitoring call metrics, quality assurance scores, and other performance indicators to maintain high service standards and identify improvement opportunities.
• Actively identifying process gaps and proposing improvements that enhance efficiency, customer satisfaction, and compliance with regulatory requirements.
• Participating in regular training sessions, team meetings, and knowledge‑sharing forums to stay current on policies, procedures, and system updates.
• Maintaining strict confidentiality and adhering to privacy regulations in all interactions, safeguarding sensitive customer information.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum six months of customer service or call center experience, preferably in a health‑related environment.
• Proficiency in English, both written and spoken, with a professional tone and strong listening skills.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Experience with PC, Microsoft Word, Outlook, and basic troubleshooting of common software issues.
• Demonstrated ability to manage multiple tasks simultaneously and work independently in a remote setting.
• Commitment to ongoing training and adherence to confidentiality agreements and data privacy policies.
• Valid U.S. residency and ability to work remotely from the continental United States.

Preferred Qualifications

• Experience in a health‑related environment or with public health initiatives, such as vaccination campaigns or emergency response.
• Familiarity with phone systems, headsets, and call center software (e.g., Genesys, Five9, or similar).
• Knowledge of vaccination processes, kit distribution, or public response protocols.
• Previous exposure to remote work and self‑management of a home office setup.
• Experience with data entry, CRM systems, and quality assurance metrics.
• Certifications in customer service, healthcare administration, or related fields are a plus.

Key Skills & Competencies

• Customer‑centric mindset with empathy, patience, and a genuine desire to help.
• Strong verbal and written communication skills, with the ability to convey complex information clearly.
• Technical proficiency: Windows 10/11, Mac OS, Microsoft Office Suite, and CRM platforms.
• Time management and organizational skills, with the ability to prioritize tasks in a fast‑paced environment.
• Team collaboration and independent problem solving, including the capacity to work cross‑functionally.
• Adaptability to changing processes and technology updates, with a continuous learning mindset.
• Commitment to data privacy and regulatory compliance, ensuring all customer interactions meet legal standards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear path for advancement. As a Remote Customer Service Representative II, you will have access to:

• Structured onboarding and continuous learning modules that cover product knowledge, compliance, and soft skills.
• Mentorship programs pairing you with senior team members who provide guidance, feedback, and career advice.
• Cross‑functional projects that broaden your skill set, such as collaborating with the product team on new features or working with the analytics team to improve customer experience.
• Clear advancement pathways to senior support roles, team lead positions, or specialized health service roles such as Vaccine Coordinator or Public Health Analyst.
• Annual performance reviews with actionable feedback and goal setting, ensuring you stay on track for career progression.
• Access to a professional development stipend and tuition reimbursement for courses related to healthcare, customer service, or leadership.

Work Environment & Company Culture

brighthush champions a culture of inclusion, transparency, and innovation. Our remote teams enjoy:

• Flexible scheduling, including the ability to work alternate shifts, holidays, and weekends as needed.
• A supportive virtual community with regular check‑ins, team building activities, and open communication channels.
• Access to state‑of‑the‑art collaboration tools and a dedicated IT help desk for remote support.
• Recognition programs that celebrate individual and team achievements, such as “Employee of the Month” and “Innovation Award.”
• A commitment to work‑life balance, with resources for mental health, wellness, and financial planning.

Home Office Requirements

• Reliable internet connection: minimum 25 Mbps download (50 Mbps for shared connections) and 5 Mbps upload.
• Ethernet connection via Category 5 or 6 cable to your router for optimal call quality.
• Personal computer running Windows 10/11 or macOS Big Sur, Catalina, or Monterey.
• Secure, private workspace with adequate power supply and a quiet environment.
• Smartphone for system login (not used for work purposes).
• Webcam and headset with microphone for training and meetings.

Compensation & Benefits

Hourly rate: $17.75 – $24.16 (varies by location and experience). In addition to competitive pay, brighthush offers:

• Health, dental, and vision coverage (remote‑eligible) with options for family members.
• Paid time off and holiday schedule, including sick leave and personal days.
• Flexible work‑from‑home policy that supports a healthy work‑life balance.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program and wellness resources, including mental health counseling and fitness subsidies.
• Annual wellness stipend and access to virtual fitness classes.
• Technology stipend to maintain a high‑quality home office setup.

Equal Opportunity & Accommodations

brighthush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic. If you require accommodations during any phase of the hiring process, please contact our People Operations team at [email protected].

How to Apply

Ready to make a difference while enjoying the flexibility of remote work? Submit your application through our career portal or click the link below to start your journey with brighthush.

Apply Now

Join brighthush Today

As a Remote Customer Service Representative II, you will be at the heart of our mission to deliver essential health services to communities across the nation. Your dedication, empathy, and technical skills will help us maintain the highest standards of customer care, ensuring that every individual receives the support they need. If you are passionate about public service, thrive in a fast‑paced environment, and are eager to grow professionally, we invite you to apply and become part of the brighthush family.