Seasoned Remote Customer Service Representative – Medical Billing & Patient Payment Specialist – Lead Patient Financial Support & Revenue Cycle Champion at brighthush

About brighthush

brighthush is a pioneering force in the healthcare finance landscape, redefining how hospitals, clinics, and physician groups manage payments. By blending cutting‑edge technology with deep industry expertise, we deliver solutions that streamline billing workflows, reduce administrative overhead, and empower both providers and patients to achieve financial clarity. Our platform enhances cash flow, boosts patient satisfaction, and fuels sustainable growth across the entire medical ecosystem. At brighthush, we’re not just a service provider; we’re a partner that transforms the way healthcare payments are handled.

Why Join brighthush?

When you become part of brighthush, you’re stepping into a mission‑driven culture that values innovation, impact, flexibility, and growth. Our team thrives on collaboration, integrity, and continuous learning. We celebrate diversity, encourage creative problem‑solving, and provide every employee with the mentorship, resources, and clear pathways needed to reach their full potential. Whether you’re a seasoned professional or just starting your career, brighthush offers a supportive environment where your contributions directly shape the future of healthcare finance.

Core Pillars of Our Culture

• Innovation: We invest heavily in research and development, ensuring our solutions stay ahead of industry trends and regulatory changes.
• Impact: Your daily work improves patient experiences and strengthens provider revenue cycles, creating measurable value for our clients.
• Flexibility: Fully remote roles with flexible scheduling let you balance professional responsibilities with personal life.
• Growth: Structured onboarding, continuous training, and internal mobility create a clear career trajectory for every team member.

Role Overview

As a Remote Customer Service Representative – Medical Billing & Patient Payment Specialist, you will be the frontline ambassador for our clients. Your primary mission is to guide patients through payment options, negotiate fair arrangements, and ensure accurate, compliant collection of medical bills. You will collaborate closely with account managers, client representatives, and cross‑functional teams to resolve disputes, clarify billing questions, and maintain high levels of patient satisfaction.

Key Responsibilities

• Conduct outbound and inbound calls to patients, addressing inquiries and guiding them through payment options.
• Negotiate payment arrangements that are fair, realistic, and compliant with all regulatory requirements.
• Process payments via check, electronic transfer, or credit card, and accurately record transactions in our secure system.
• Review patient accounts, verify billing details, and document all interactions in a clear, concise, and professional manner.
• Collaborate with team leads, account managers, and client representatives to resolve disputes, clarify billing questions, and ensure patient satisfaction.
• Maintain strict confidentiality of patient information in accordance with HIPAA and other privacy regulations.
• Consistently meet or exceed daily, weekly, and monthly performance metrics, including call volume, collection rates, and customer satisfaction scores.
• Participate in ongoing training sessions to stay current on industry best practices, new technologies, and evolving client policies.
• Assist with ad‑hoc projects and special initiatives as directed by management.
• Provide feedback on process improvements and contribute to the continuous enhancement of our billing platform.

Essential Qualifications

• High school diploma or GED; a bachelor’s degree in business, communications, or a related field is a plus.
• 1–2 years of customer service experience, preferably in a call center or healthcare billing environment.
• Strong verbal and written communication skills, with the ability to convey complex information in a clear, empathetic, and professional manner.
• Proficiency in using computer systems, CRM platforms, and Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrated ability to work independently in a remote setting, managing time effectively and maintaining high productivity.
• Excellent problem‑solving skills, with a proactive approach to identifying and resolving issues.
• Commitment to confidentiality, integrity, and ethical conduct in handling sensitive patient data.
• Team‑oriented mindset, with a willingness to collaborate across departments and support colleagues.

Preferred Qualifications

• Prior exposure to medical billing, revenue cycle management, or healthcare finance.
• Experience negotiating payment plans and collecting outstanding balances in a regulated environment.
• Knowledge of HIPAA regulations, billing codes, and insurance reimbursement processes.
• Familiarity with electronic health record (EHR) systems and billing software.
• Multilingual capabilities, especially in Spanish or other widely spoken languages.
• Previous remote work experience, demonstrating self‑discipline and strong communication with virtual teams.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help patients navigate financial challenges.
• Communication Excellence: Clear articulation, active listening, and the ability to tailor messages to diverse audiences.
• Analytical Thinking: Ability to review account details, identify discrepancies, and propose solutions.
• Adaptability: Comfortable with rapid changes in technology, processes, and client expectations.
• Time Management: Prioritizing tasks, meeting deadlines, and maintaining focus in a fast‑paced environment.
• Team Collaboration: Working effectively with cross‑functional teams, sharing insights, and supporting collective goals.
• Integrity & Confidentiality: Upholding the highest standards of data privacy and ethical conduct.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a comprehensive suite of learning and advancement opportunities designed to help you grow both personally and professionally.

• Structured onboarding programs that immerse you in our processes, culture, and technology stack.
• Regular training modules covering advanced billing techniques, regulatory updates, and customer engagement strategies.
• Mentorship from experienced leaders who provide guidance, feedback, and career advice.
• Clear career pathways, from Customer Service Representative to Senior Specialist, Team Lead, or Revenue Cycle Analyst.
• Access to industry conferences, webinars, and certification programs to broaden your expertise.
• Internal mobility opportunities across different departments such as Operations, Compliance, and Product Development.
• Annual performance reviews that identify skill gaps and recommend targeted learning plans.

Work Environment & Culture

Working remotely with brighthush means you’ll enjoy a flexible, supportive, and collaborative environment that values work‑life balance and continuous improvement.

• Flexible scheduling that respects your personal commitments while meeting client needs.
• State‑of‑the‑art virtual collaboration tools, including video conferencing, instant messaging, and project management platforms.
• A supportive virtual community with regular team check‑ins, virtual coffee breaks, and social events.
• A culture that values transparency, open communication, and continuous improvement.
• Recognition programs that celebrate achievements, milestones, and exceptional customer service.
• Access to a dedicated virtual wellness hub offering mindfulness sessions, fitness challenges, and mental health resources.

Compensation & Benefits

While specific salary ranges may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your qualifications.
• Performance‑based bonuses tied to collection targets and customer satisfaction metrics.
• Comprehensive health benefits: medical, dental, vision, and mental health coverage.
• Flexible spending accounts (HSA & FSA) to help manage healthcare costs.
• Retirement savings plan with company match (401(k)).
• Paid time off (PTO), paid holidays, and a generous sick leave policy.
• Professional development stipend to support certifications, courses, or conferences.
• Employee assistance program (EAP) for personal and work‑related support.
• Access to a virtual fitness subscription and wellness resources.

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers a platform for growth? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Remote Customer Service Representative role at brighthush. Highlight your experience in medical billing, patient payment negotiations, and remote customer service. We look forward to exploring how your skills and passion can contribute to our mission of transforming healthcare finance.