Seasoned Remote Customer Service Representative – Norwegian Language Specialist for Warranty Services in Consumer Electronics & Home Appliances – Join brighthush

About brighthush and the Opportunity

brighthush is a global pioneer in customer experience (CX), empowering more than 800 leading digital‑first brands to deliver unforgettable moments for their customers. With a workforce of 150,000 associates worldwide, we blend cutting‑edge technology, data‑driven insights, and human empathy to create seamless, personalized interactions that drive loyalty and growth. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence.

We are currently expanding our Warranty Services team and invite you to join brighthush as a Remote Customer Service Representative. This role is ideal for individuals who thrive in a flexible, home‑based environment, possess exceptional Norwegian language skills, and are passionate about helping customers resolve warranty claims with speed and care.

Role Overview

As a Remote Customer Service Representative at brighthush, you will be the first point of contact for Norwegian‑speaking customers experiencing issues with their consumer electronics and home appliances. You will assess damage, review warranty claims, and collaborate with cross‑functional teams to ensure a swift, accurate resolution. Your work will directly influence customer satisfaction scores, brand loyalty, and the overall success of our warranty service portfolio.

Key Responsibilities

• Damage Assessment: Conduct thorough evaluations of defective consumer electronics and home appliances reported by Norwegian‑speaking customers via telephone and email, ensuring accurate documentation of issues.
• Customer Satisfaction: Resolve inquiries swiftly and competently, turning potential frustrations into positive experiences that reinforce brand trust.
• Claims Review: Scrutinize submitted warranty claims for completeness and validity, coordinating with internal teams to expedite approvals or escalations.
• Process Improvement: Identify recurring pain points in the warranty workflow and propose actionable solutions to enhance efficiency and customer delight.
• Data Management: Maintain meticulous records in our CRM system, ensuring all interactions are logged with the required detail and compliance standards.
• Team Collaboration: Participate in virtual team meetings, share best practices, and support peers in achieving collective targets.
• Quality Assurance: Review call recordings and chat transcripts to ensure adherence to quality guidelines and continuous improvement.
• Compliance & Security: Follow data protection regulations and internal security protocols when handling customer information.

Essential Qualifications

• Fluency in Norwegian (C2 level) and English (B2 level) – both written and spoken.
• Strong commercial and technical affinity, especially with internet‑based communication tools and phone systems.
• Proficiency in PC literacy – comfortable navigating multiple applications, spreadsheets, and CRM platforms.
• Prior customer service experience (preferably in warranty or technical support) – proven ability to handle complex inquiries under pressure.
• Flexibility to work variable hours (20–40 h per week) within the window of 08:00 AM–08:00 PM, Monday through Saturday.
• Self‑motivation and initiative – capable of working independently while meeting deadlines and quality metrics.
• Empathy and strong interpersonal skills – adept at building rapport with diverse customers.

Preferred Qualifications

• Experience in the consumer electronics or home appliance sector.
• Knowledge of warranty policies and claim processes.
• Familiarity with German language or willingness to undertake optional German language classes.
• Previous exposure to remote work environments and digital collaboration tools.

Core Skills & Competencies

• Communication: Clear, concise, and courteous verbal and written communication in Norwegian and English.
• Problem‑Solving: Analytical mindset to diagnose issues and recommend effective solutions.
• Time Management: Ability to prioritize tasks, manage multiple cases simultaneously, and meet SLA targets.
• Technical Proficiency: Comfortable with troubleshooting basic hardware/software issues and using remote support tools.
• Adaptability: Quick to learn new processes, policies, and technologies in a fast‑moving environment.
• Team Player: Collaborative attitude, ready to share insights and support colleagues.
• Attention to Detail: Precision in data entry, documentation, and compliance adherence.
• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. We offer:

• Internal promotion pathways – 84 % of promotion roles and 93 % of management positions are filled from within.
• International projects – work on German‑speaking initiatives that broaden your global perspective.
• Continuous learning – digital, paid training modules, and optional language courses to sharpen your skill set.
• Mentorship programs – guidance from seasoned leaders to accelerate your professional development.
• Cross‑functional exposure – opportunities to collaborate with marketing, product, and engineering teams.
• Leadership tracks – structured programs for high‑potential associates to move into supervisory or managerial roles.

Work Environment & Company Culture

We believe that a supportive, inclusive culture fuels innovation. As a remote team member, you’ll enjoy:

• Full flexibility – work from anywhere in Germany with a reliable broadband connection (minimum 16 Mbit/s downstream, 1 Mbit/s upstream).
• Ergonomic home office setup – we provide the necessary hardware and a home office allowance of €30/month.
• Digital training – comprehensive onboarding and ongoing skill development delivered online.
• Virtual team events – stay connected through regular video hangouts, game nights, and knowledge‑sharing sessions.
• Inclusive community – brighthush celebrates diversity, welcoming people of all ages, backgrounds, and identities.
• Health & wellness – access to a proprietary fitness app, discounts at Wellhub, and a global wellness program.
• Environmental stewardship – bike‑leasing program and incentives for sustainable commuting.

Compensation & Perks

Our compensation package is designed to reward performance and support work‑life balance:

• Base salary: €2,409.33 per month for a 40‑hour week (adjusted proportionally for part‑time).
• Language bonus: €200/month for Norwegian fluency.
• Performance bonus: up to €200/month based on key metrics.
• Home office allowance: €30/month.
• Annual leave: 27–31 days (depending on tenure) plus special leave options.
• Health & wellness: Global wellness program, access to a proprietary fitness app, discounts at Wellhub, and more.
• Financial benefits: Company pension scheme, voucher card with regular top‑ups, and shopping discounts.
• Bike leasing program – encourage sustainable commuting for those who prefer occasional office visits.

Application Process

Ready to take the next step? Here’s what to expect:

• Recruiting Outreach: Our friendly recruiting team will contact you by phone to introduce themselves and clarify any questions.
• Assessment: Complete a brief recruitment test to demonstrate your communication and problem‑solving skills.
• Video Interview: Participate in a video interview with a recruiter and a project manager (Team Manager or Operations Manager).
• Onboarding: Upon successful completion, you’ll receive a warm welcome and access to our digital onboarding portal.

Why brighthush?

At brighthush, you’ll join a team that values innovation, empathy, and continuous improvement. We empower our associates to make a real impact on customer experiences worldwide while offering the flexibility to balance professional growth with personal life. Whether you’re a seasoned professional or a career changer, brighthush provides the resources, culture, and opportunities to thrive.

We look forward to welcoming you to our global family of CX experts. Apply today and help us create unforgettable moments for customers around the world.