Seasoned Remote Customer Service Representative – Omnichannel Support, Lead Generation & Relationship Management for a Global Brand

About brighthush

brighthush is a leading global provider of integrated pest control and environmental solutions, operating in over 90 countries. With a legacy of excellence that spans decades, we are dedicated to protecting people, enhancing lives, and preserving the planet. Our mission is to deliver innovative, science‑based services that safeguard homes, businesses, and communities worldwide. As a trusted partner to some of the world’s most iconic brands, we combine cutting‑edge technology with a customer‑first mindset to create lasting value for our clients and stakeholders.

At brighthush, we believe that every interaction matters. Whether you’re answering a call, responding to an email, or engaging on social media, you play a pivotal role in shaping our reputation and driving growth. We’re looking for a passionate, results‑oriented Remote Customer Service Representative who can thrive in a fast‑paced, omnichannel environment and help us expand our relationships with customers across multiple industries.

Key Responsibilities

As a Remote Customer Service Representative, you will be the frontline ambassador for brighthush, delivering exceptional service across phone, chat, email, and social media. Your day‑to‑day tasks will include:

• Handling inbound and outbound customer contacts with professionalism and empathy.
• Resolving routine inquiries and troubleshooting complex issues that may require deviation from standard operating procedures.
• Identifying upsell and cross‑sell opportunities to generate revenue‑generating contacts.
• Coordinating with field technicians and scheduling teams to ensure seamless service delivery.
• Maintaining accurate, real‑time records in our CRM system, including customer needs, contact history, and follow‑up actions.
• Escalating unresolved issues to the appropriate internal teams while keeping the customer informed.
• Participating in continuous improvement initiatives to enhance service quality and operational efficiency.

Key Performance Indicators (KPIs)

Success in this role is measured by a blend of customer satisfaction, operational efficiency, and revenue impact:

• First Call Resolution (FCR): Aim for a high FCR rate to reduce repeat contacts.
• Customer Satisfaction (CSAT): Maintain a CSAT score above industry benchmarks.
• Quality Assurance (QA) Scores: Consistently meet or exceed QA standards set by the quality team.
• Average Handle Time (AHT): Optimize AHT while ensuring quality service.
• Utilization: Maximize productive logged‑in time to support business objectives.

Essential Qualifications

• Minimum of 2 years of customer service experience in a high‑volume, omnichannel environment.
• Proficiency with Windows operating systems and Microsoft Office Suite (Word, Excel).
• Typing speed of at least 36 words per minute.
• Strong verbal and written communication skills, with the ability to de‑escalate tense situations.
• Excellent problem‑solving skills and the capacity to adapt to changing processes.
• Self‑motivated, dependable, and punctual with a strong work ethic.
• Ability to work flexible hours, including weekends and holidays, to meet customer needs.
• Access to a private home office or workspace that meets brighthush’s remote work standards.
• Broadband internet connection (minimum 80 Mbps download & 20 Mbps upload) with Ethernet capability.
• High school diploma or GED equivalent.

Preferred Qualifications

• Experience in the pest control, environmental services, or related industry.
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Knowledge of basic scheduling and billing processes.
• Prior exposure to upselling or cross‑selling in a customer‑service context.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

To excel at brighthush, you should embody the following competencies:

• Customer‑Centric Mindset: Always put the customer first and strive to exceed expectations.
• Communication Excellence: Articulate complex information clearly and concisely across all channels.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Team Collaboration: Work seamlessly with field technicians, scheduling staff, and other remote teammates.
• Analytical Thinking: Use data and insights to drive continuous improvement.
• Resilience: Maintain composure under pressure and handle challenging customer interactions with grace.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product knowledge, customer engagement techniques, and industry trends.
• Tuition reimbursement for courses related to customer experience, sales, or technical support.
• Clear career pathways to roles such as Senior Customer Support Specialist, Team Lead, or Customer Success Manager.
• Cross‑functional projects that expose you to different business units and broaden your skill set.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and inclusivity. Even though you’ll be working remotely, you’ll feel part of a vibrant, global team:

• Regular virtual town halls and team‑building events.
• Open communication channels with leadership and peers.
• A flexible work‑life balance that respects personal commitments.
• Recognition programs that celebrate high performance and teamwork.
• A commitment to health, safety, and well‑being, with resources for mental and physical health.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive base pay complemented by performance incentives. All full‑time colleagues enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance starting on day one.
• Disability and life insurance.
• 401(k) retirement plan with company matching.
• Paid vacation, sick days, and floating holidays.
• Flexible work arrangements and a supportive remote‑work infrastructure.
• Employee wellness programs and resources.
• Professional development budget and tuition reimbursement.

How to Apply

If you’re ready to join a global leader that values innovation, customer focus, and personal growth, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.

Apply to brighthush Today

Closing Statement

At brighthush, every customer interaction is an opportunity to make a difference. As a Remote Customer Service Representative, you’ll be at the heart of our mission to protect people, enhance lives, and preserve the planet. If you’re driven by service excellence, eager to grow, and ready to contribute to a global impact, we invite you to apply and become part of our dynamic, forward‑thinking team.