Seasoned Remote Customer Service Representative & Patient Billing & Payment Negotiation Specialist – Driving Revenue Cycle Success in Healthcare

About brighthush

brighthush is a forward‑thinking, technology‑driven healthcare solutions provider that empowers patients and providers alike to navigate the complex world of medical billing with confidence and clarity. Our mission is to streamline revenue cycle management, reduce administrative burden, and improve patient satisfaction through innovative, data‑centric approaches. As a remote‑first organization, we give our team members the flexibility to work from anywhere while fostering a culture of collaboration, continuous learning, and impact.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy team that is redefining how patient payments are collected and managed. We value integrity, empathy, and a relentless focus on customer success. Whether you’re a seasoned professional or just starting your career in healthcare revenue cycle, brighthush offers a platform for growth, recognition, and meaningful contribution.

Key Responsibilities

As a Remote Customer Service Representative, you will be the frontline advocate for our patients, ensuring that billing processes are transparent, respectful, and efficient. Your day‑to‑day duties will include:

• Patient Outreach & Payment Collection: Initiate and conduct phone conversations with patients to collect outstanding medical bills, ensuring a courteous and professional tone.
• Payment Arrangement Negotiation: Collaborate with patients to develop realistic payment plans, leveraging our flexible options such as electronic transfers, credit card payments, or mailed checks.
• Account Review & Documentation: Thoroughly examine patient accounts, reconcile discrepancies, and document all interactions in our secure CRM system.
• Compliance & Policy Adherence: Stay current with all internal policies, state and federal regulations, and privacy standards (HIPAA) to safeguard patient information.
• Goal Achievement: Meet or exceed monthly collection targets and quality metrics, contributing to the overall financial health of our clients.
• Team Collaboration: Work closely with team leads, account managers, and client stakeholders to resolve disputes, share insights, and refine processes.
• Continuous Improvement: Participate in training sessions, share best practices, and propose enhancements to improve call efficiency and patient satisfaction.
• Additional Duties: Perform any other responsibilities assigned by management that align with the role’s objectives.

Essential Qualifications

To thrive in this role, you should possess the following:

• Experience: Minimum of 1 year in customer service, preferably within healthcare billing or revenue cycle management.
• Education: High school diploma or GED required; associate’s or bachelor’s degree in Business, Healthcare Administration, or related field is a plus.
• Technical Proficiency: Comfortable navigating multiple software platforms (CRM, billing systems, brighthush Productivity Suite) and adept at troubleshooting basic tech issues.
• Communication Skills: Exceptional verbal and written communication, with the ability to convey complex billing information in a clear, concise, and empathetic manner.
• Confidentiality & Integrity: Demonstrated commitment to protecting sensitive patient data and adhering to privacy regulations.
• Team Orientation: Ability to collaborate effectively with cross‑functional teams and maintain a positive, solution‑focused attitude.
• Goal‑Driven: Proven track record of meeting or exceeding performance metrics in a fast‑paced environment.

Preferred Qualifications

We value additional experience and skills that will give you an edge:

• Prior exposure to medical billing, coding, or revenue cycle processes.
• Experience using call center software (e.g., brighthush Call Center Software) and ticketing systems.
• Knowledge of HIPAA regulations and best practices for data security.
• Fluency in multiple languages to serve a diverse patient population.
• Experience in a remote work setting with a proven ability to self‑manage and stay productive.
• Strong analytical skills to interpret account data and identify trends.

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills:

• Empathy & Customer Focus: Ability to listen actively and respond with genuine care.
• Negotiation & Problem‑Solving: Craft win‑win solutions that satisfy both patient needs and financial goals.
• Attention to Detail: Meticulous record‑keeping and data entry accuracy.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Time Management: Prioritize tasks effectively to meet daily call volume and quality targets.
• Tech Savvy: Quick learner who can navigate new software and troubleshoot basic issues.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training programs covering medical billing, compliance, and advanced customer engagement techniques.
• Mentorship from senior revenue cycle analysts and account managers.
• Clear career pathways to roles such as Billing Specialist, Revenue Cycle Analyst, or Team Lead.
• Opportunities to cross‑train in related areas like coding, collections, or client success.
• Regular performance reviews with actionable feedback and goal‑setting.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We celebrate diversity, encourage open communication, and prioritize work‑life balance. Regular virtual team huddles, knowledge‑sharing sessions, and social events keep the camaraderie alive, even across time zones.

Compensation, Perks & Benefits

While specific salary ranges may vary based on experience, we offer a competitive base pay that reflects the value of your expertise and dedication. In addition to base compensation, you’ll enjoy:

• Health, dental, and vision insurance plans.
• Flexible spending accounts (HSA/FSA) to manage healthcare expenses.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Annual performance bonuses and incentive programs.

How to Apply

Ready to make a tangible impact on patient experience and revenue cycle efficiency? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We’re excited to learn how your skills and passion align with brighthush’s mission to transform healthcare billing.

Apply now and join a team that values integrity, innovation, and the power of a human touch in every patient interaction.