Seasoned Remote Customer Service Representative & Telecommunications Support Specialist – Drive Customer Success from Home with brighthush

Welcome to brighthush – Where Innovation Meets Exceptional Customer Care

At brighthush, we’re more than a telecommunications provider; we’re a catalyst for digital transformation. By weaving together high‑speed fiber‑optic broadband, cutting‑edge mobile connectivity, and next‑generation IoT platforms, we empower individuals, businesses, and entire communities to stay connected, productive, and engaged. Our portfolio spans ultra‑fast internet, flexible mobile plans, and smart‑home solutions that make everyday life smarter and more efficient.

Our mission is simple yet powerful: empower every customer with reliable, personalized experiences that keep them productive, engaged, and satisfied. To achieve this, we rely on a team of passionate, customer‑centric professionals who bring empathy, expertise, and innovation to every interaction.

Why Join brighthush?

As a Remote Customer Service Representative, you’ll be the human touch that turns routine interactions into memorable experiences. Working from the comfort of your own home, you’ll be an integral part of a high‑performing, dynamic team that values innovation, empathy, and continuous improvement. Here’s what makes brighthush a standout place to grow your career:

• Competitive Compensation: $16.00 per hour, with monthly bonus eligibility.
• Full‑time Flexibility: 40‑hour work week with shift options that fit your lifestyle.
• Comprehensive Benefits: Medical, dental, vision, paid time off, and career‑growth opportunities.
• Paid Training: All training costs covered to equip you with the tools, knowledge, and confidence to excel.
• AI‑Assisted Tools: Work with cutting‑edge customer‑support platforms that enhance efficiency and accuracy.
• Supportive Remote Environment: A distraction‑free workspace and a culture that values work‑life balance.

Key Responsibilities

In this role, you will be the frontline advocate for our customers, delivering solutions that exceed expectations. Your day‑to‑day tasks will include:

• Engage & Listen: Initiate conversations with a friendly tone, actively listen to customer concerns, and ask probing questions to uncover root causes.
• Research & Resolve: Dive into account, billing, service, device, and technical issues using multiple internal systems and resources.
• Provide Clear Solutions: Offer actionable, step‑by‑step guidance that resolves the customer’s issue while aligning with brighthush’s service standards.
• Upsell & Cross‑Sell: Identify opportunities to recommend products, services, upgrades, or additional lines that enhance the customer’s experience.
• Handle Escalations: Calmly manage frustrated or challenging customers, turning negative experiences into positive outcomes.
• Maintain Accurate Records: Document interactions, solutions, and follow‑up actions in our CRM system with precision.
• Meet Performance Goals: Strive to achieve and exceed established customer experience and performance metrics.
• Collaborate Across Teams: Work closely with technical support, billing, and sales teams to resolve complex issues.

Essential Qualifications

• Minimum of six months of customer service experience (call center experience is a plus but not required).
• Legal eligibility to work in the United States.
• High school diploma or GED.
• Minimum age of 18 years.
• Strong verbal communication skills in English.
• Proficiency with computers, internet browsers, and basic troubleshooting.
• Ability to work independently in a remote setting.

Preferred Qualifications

• Experience in telecommunications or technology support.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk).
• Knowledge of AI‑assisted customer support tools.
• Previous exposure to upselling or cross‑selling in a customer‑facing role.
• Experience with remote work tools such as video conferencing and collaboration suites.

Skills & Competencies

• Empathy & Emotional Intelligence: Ability to understand and share the feelings of customers, creating trust and rapport.
• Problem‑Solving: Analytical mindset to diagnose issues and devise effective solutions quickly.
• Communication: Clear, concise, and professional verbal communication, with strong listening skills.
• Adaptability: Comfortable learning new systems, processes, and technologies on the fly.
• Time Management: Efficiently manage multiple conversations and tasks while maintaining high quality.
• Team Collaboration: Willingness to share insights, best practices, and support teammates.
• Resilience: Maintain composure and professionalism during high‑pressure or challenging interactions.

Remote Work Environment & Equipment

brighthush provides a fully equipped remote work setup to ensure you can deliver top‑notch service from home:

• Hardware: brighthush will supply a high‑quality headset, webcam, and a dedicated phone line.
• Internet: You must have cable or fiber‑optic internet service with a minimum of 25 Mbps download and 10 Mbps upload speeds, and a ping rate of less than 100 ms.
• Workspace: A private, distraction‑free area with a desk, chair, and no electronic devices or pets that could interfere with your focus.
• Security: All communications are encrypted and compliant with industry standards.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As you grow, you’ll have access to:

• Advanced training modules on new products, services, and technologies.
• Leadership development programs for high‑performing team members.
• Cross‑departmental projects that broaden your skill set.
• Mentorship from senior customer‑experience leaders.
• Clear career pathways from Customer Service Representative to Team Lead, Manager, and beyond.

Compensation, Perks, and Benefits

We believe in rewarding hard work and dedication:

• Base Pay: $16.00 per hour.
• Monthly Bonus: Eligibility for performance‑based bonuses.
• Benefits: Medical, dental, and vision insurance for you and your dependents.
• Paid Time Off: Generous PTO policy to recharge.
• Paid Training: All training costs covered.
• Flexible Scheduling: Shift options to accommodate your lifestyle.
• Remote Work Flexibility: Work from anywhere in Georgia.

Company Culture & Values

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. We celebrate diversity, encourage innovation, and prioritize employee well‑being. Our remote teams enjoy regular virtual coffee chats, quarterly town halls, and a robust internal knowledge base that keeps everyone connected and informed.

How to Apply

Ready to bring your customer‑service expertise to brighthush? Click the link below to submit your application and start your journey with a company that values people, innovation, and growth.

Apply to brighthush Today

Join brighthush – Where Every Conversation Matters

At brighthush, we’re not just connecting people to the internet; we’re connecting them to experiences that matter. As a Remote Customer Service Representative, you’ll be the bridge between our technology and the people who rely on it. If you’re passionate about helping others, thrive in a fast‑paced environment, and want to grow your career while working from home, brighthush is the place for you. Apply now and become part of a team that values empathy, innovation, and excellence.