Seasoned Remote Customer Service Sales Associate – Pest Control Solutions Specialist & Client Engagement Champion – Drive Community Safety & Sales Growth at brighthush
About brighthush
Since 2005, brighthush has been at the forefront of science‑backed pest control, safeguarding families, businesses, and entire communities across the United States. With a dedicated team of 201‑500 professionals, we blend on‑site expertise with cutting‑edge remote support to deliver a seamless, customer‑centric experience. Our mission is simple yet powerful: protect people from hidden pest threats while delivering exceptional, personalized service that builds lasting relationships.
Why This Role Is a Game‑Changer
As a Remote Customer Service Sales Associate, you become the frontline ambassador of brighthush. Every call you handle is an opportunity to educate, inspire, and secure a safer environment for our clients. You’ll guide families and businesses through our proven sales methodology, ensuring they feel heard, respected, and confident in their decision to choose brighthush. In return, we offer a flexible schedule, high commission potential, continuous learning, and a culture that celebrates growth, innovation, and community impact.
What You’ll Do Every Day
- Brand Ambassador: Represent brighthush with professionalism, courtesy, and deep product knowledge in every interaction.
- Solution‑Focused Selling: Drive sales of our full suite of services, emphasizing the 21‑day Protective Barrier Treatment and seasonal coverage options.
- Structured Sales Process: Follow our inbound sales methodology to maintain consistency, quality, and compliance across all calls.
- Active Listening & Empathy: Show genuine care for customer needs, ask thoughtful questions, and tailor solutions accordingly.
- Objection Handling: Turn hesitation into confidence by addressing concerns with data, stories, and clear benefits.
- Lead Conversion: Convert warm leads into new customers and upgrade existing single‑treatment clients to full‑season plans.
- Follow‑Up & Closing: Maintain momentum with new and former customers, ensuring a seamless transition from inquiry to service activation.
- CRM & Documentation: Accurately complete required forms, update client records, and track sales progress in our state‑of‑the‑art system.
- Team Collaboration: Work closely with field technicians, marketing, and support teams to align messaging and service delivery.
- Continuous Improvement: Provide feedback on scripts, product updates, and customer pain points to help refine our sales strategy.
Essential Qualifications
- High motivation and determination to exceed sales targets consistently.
- Excellent interpersonal and listening skills, with a natural ability to build rapport over the phone.
- Proven track record of overcoming objections and closing sales in a competitive environment.
- Resilience in the face of rejection, maintaining a positive attitude and persistence.
- Willingness to follow a structured sales process and adapt to evolving scripts and product updates.
- Detail‑oriented mindset for tracking customer information and sales metrics.
- Reliable internet connection and a quiet workspace suitable for remote work.
- Strong time‑management skills to prioritize calls, follow‑ups, and administrative tasks efficiently.
- Basic understanding of pest control or related industries is a plus.
Preferred Qualifications
- Prior experience in a customer‑service or sales role, preferably within pest control, home services, or related industries.
- Familiarity with CRM platforms (e.g., brighthush, brighthush) and call‑center software.
- Knowledge of mosquito and tick biology, as well as the benefits of barrier treatments.
- Experience with cold‑calling or warm‑lead conversion.
- Strong written communication skills for follow‑up emails and documentation.
- Experience in a remote or hybrid sales environment.
Skills & Competencies
- Communication: Clear, concise, and persuasive verbal communication.
- Active Listening: Ability to capture customer needs and respond appropriately.
- Problem Solving: Quickly identify solutions that align with customer goals.
- Time Management: Prioritize calls, follow‑ups, and administrative tasks efficiently.
- Adaptability: Thrive in a fast‑paced, evolving sales environment.
- Team Collaboration: Work closely with field technicians, marketing, and support teams.
- Tech Savvy: Apply for this job