Seasoned Remote Customer Service Specialist – Client Relations, Upselling & Technical Support – Full‑Time – brighthush

Welcome to brighthush – The Future of Lawn Care & Outdoor Maintenance

At brighthush, we’re not just a lawn care company – we’re a movement that’s redefining how people experience outdoor spaces. With a nationwide footprint that spans over 30 states, we combine cutting‑edge technology, eco‑friendly practices, and a customer‑first philosophy to deliver pristine lawns, vibrant gardens, and hassle‑free maintenance. Our mission is simple: make every yard a masterpiece, every customer a partner, and every employee a champion of excellence.

Why This Role Matters

As the first point of contact for our clients, you’ll be the heartbeat of the brighthush experience. Your interactions set the tone for service quality, influence customer loyalty, and directly impact revenue growth. In a fast‑paced, remote‑first environment, your ability to blend empathy, efficiency, and strategic insight will help us scale while maintaining the personal touch that sets us apart.

Key Responsibilities

Your day‑to‑day duties will be dynamic, varied, and highly rewarding. Below is a comprehensive breakdown of what you’ll be doing:

• Multi‑Channel Support: Handle a high volume of inbound calls, texts, emails, and chat messages, ensuring every customer receives timely, accurate, and courteous assistance.
• First‑Contact Resolution: Resolve inquiries and concerns with empathy and professionalism, aiming for 90%+ first‑contact resolution rates.
• Payment & Billing: Collect accounts receivable, verify customer details, process payments securely, and reconcile discrepancies.
• Cross‑Functional Collaboration: Work closely with Sales, Technical, and Administrative teams to coordinate service requests, schedule appointments, and update customer records in real time.
• Upsell & Cross‑Sell: Identify opportunities to promote additional services (e.g., seasonal treatments, landscaping design) and make outbound calls to drive revenue growth.
• CRM Mastery: Maintain accurate documentation in our CRM system, ensuring all interactions are logged and follow‑up actions are tracked.
• Continuous Improvement: Participate in quality assurance initiatives, share insights, and suggest process enhancements to elevate the customer journey.
• Compliance & Standards: Adhere to company policies, quality standards, and regulatory requirements, safeguarding customer data and privacy.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a call center or remote support environment.
• Excellent verbal and written communication skills in English.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency with computer applications (MS Office, CRM platforms, email, and instant messaging).
• High‑speed internet connection (minimum 25 Mbps) and a reliable desktop or laptop (no Chromebooks).
• Noise‑cancelling headphones and a webcam for video calls.
• Dedicated, distraction‑free workspace capable of supporting two monitors (preferred but not mandatory).
• Ability to work independently while collaborating effectively with remote teammates.

Preferred Qualifications

• Experience in the lawn care, landscaping, or outdoor services industry.
• Knowledge of billing and payment processing systems.
• Previous exposure to sales or upselling in a customer‑facing role.
• Familiarity with remote collaboration tools such as Slack, Teams, or Zoom.
• Multilingual abilities (Spanish, French, or other languages) are a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and exceeding expectations.
• Problem‑Solving: Ability to analyze issues, think critically, and propose effective solutions.
• Time Management: Efficiently juggle high call volumes while maintaining quality.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Team Player: Collaborate across departments to deliver a unified customer experience.
• Data‑Driven: Use metrics and KPIs to assess performance and identify improvement areas.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have access to a wealth of resources designed to accelerate your professional development:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Regular training sessions on product updates, customer service techniques, and industry trends.
• Cross‑functional projects that expose you to sales, operations, and technical teams.
• Clear promotion pathways to Senior Support Specialist, Team Lead, or Sales Manager roles.
• Annual performance reviews with actionable feedback and development plans.
• Access to an internal learning portal featuring courses on communication, negotiation, and leadership.

Work Environment & Company Culture

Even though we operate remotely, we maintain strong connections through a vibrant, inclusive culture that values transparency, innovation, and mutual respect. Here’s how we keep the team spirit alive:

• Weekly virtual team meetings and monthly all‑hands sessions to share updates and celebrate wins.
• Virtual coffee breaks and informal chat channels for social interaction.
• Recognition programs that celebrate achievements and milestones.
• Inclusive policies that support work‑life balance, mental health, and continuous learning.
• Annual virtual retreats and quarterly hackathons to foster creativity and collaboration.

Compensation, Perks, and Benefits

• Competitive Pay: $16–$17 per hour, with potential for performance bonuses.
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans.
• Paid Time Off: Generous vacation, sick leave, and holiday pay.
• Retirement Savings: 401(k) plan with company match.
• Flexible work schedule options within core hours (9 am–6 pm, Monday–Friday).
• Home office stipend to support a productive remote workspace.
• Access to online learning platforms and professional development resources.
• Employee referral bonuses and wellness stipends.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal or click the link below to apply directly:

Apply to brighthush Today

Conclusion

brighthush is looking for a dedicated, customer‑focused professional who thrives in a remote, fast‑paced environment. If you’re eager to make a tangible impact, grow your career, and join a team that values innovation and collaboration, we want to hear from you. Apply now and become part of a company that’s redefining lawn care service across the nation.