Seasoned Remote Customer Service Specialist – High‑Volume Medical Supplies Call Center – Full‑Time, Flexible Hours – brighthush – Empowering Healthcare Delivery

About brighthush

brighthush has been a trusted partner in the healthcare supply chain for more than 50 years. From pioneering medical equipment to delivering life‑saving laboratory products, we empower hospitals, clinics, and health systems worldwide to provide the best possible care. Our culture is built on innovation, integrity, and a relentless focus on patient outcomes. As we expand our Customer Service Operations, we’re looking for a dedicated professional who shares our mission and thrives in a fast‑paced, remote environment.

Why Join brighthush?

• Impactful Work – Every call you handle directly supports patient care, ensuring that critical supplies reach the right hands at the right time.
• Remote Flexibility – Work from home with a structured schedule that balances your personal and professional life.
• Career Growth – Clear pathways from entry‑level to leadership roles, backed by continuous learning and mentorship.
• Diverse & Inclusive Culture – We celebrate differences and encourage every employee to bring their authentic self to work.
• Competitive Compensation & Benefits – Earn between $15.75 and $18.50 per hour, plus a comprehensive benefits package that supports your health, finances, and well‑being.

Role Overview

As a Remote Customer Service Specialist at brighthush, you will be the frontline liaison between our customers and the internal teams that deliver medical supplies. Your day will involve:

• Answering 60–80 inbound calls daily, ranging from order placement to dispute resolution.
• Processing new and repeat orders through our internal systems, ensuring accuracy and compliance with scheduling, demand planning, and inventory protocols.
• Handling non‑routine requests such as product samples, special packaging, and customized delivery instructions.
• Providing clear, concise updates on order status, delays, and resolution timelines.
• Collaborating with supervisors and team leads on complex or unusual issues that require escalation.
• Maintaining a high level of professionalism, empathy, and composure, even during high‑volume or sensitive interactions.
• Adhering to all regulatory standards and internal policies, including data privacy and security guidelines.
• Participating in ongoing training and skill‑development sessions to stay current with product knowledge and system updates.

Key Responsibilities

• Handle inbound and outbound customer communications with a focus on clarity, empathy, and efficiency.
• Navigate multiple software platforms, including order‑placement systems, CRM, and inventory dashboards.
• Document all interactions accurately in our ticketing system, ensuring traceability and compliance.
• Escalate issues to the appropriate internal teams while maintaining ownership of the customer experience.
• Track and report on key performance metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
• Identify recurring issues and propose process improvements to reduce future incidents.
• Participate in weekly team huddles, training sessions, and continuous improvement initiatives.
• Maintain a professional, positive attitude, even during high‑volume periods or challenging customer interactions.

Essential Qualifications

• High school diploma, GED, or equivalent work experience.
• 2–4 years of experience in a high‑volume call center, preferably within the healthcare or medical supplies sector.
• Proven ability to manage a high call volume while maintaining accuracy and customer satisfaction.
• Strong verbal and written communication skills, with a focus on clarity and empathy.
• Experience with Microsoft Office suite and order‑placement systems.
• Familiarity with call‑center phone systems and root‑cause analysis techniques.
• Ability to meet or exceed daily metrics such as average handle time, adherence, and first‑call resolution.
• Previous remote or work‑from‑home experience is highly preferred.

Preferred Qualifications

• Background in the healthcare industry, especially in medical billing or reimbursement.
• Experience interpreting insurance terminology and explaining coverage details to customers.
• Knowledge of regulatory standards such as HIPAA and FDA guidelines.
• Proficiency in multiple computer programs and the ability to navigate complex systems quickly.
• Demonstrated problem‑solving skills and a proactive approach to identifying and resolving issues.

Skills & Competencies

• Customer‑Centric Mindset – A genuine desire to help customers and a commitment to delivering exceptional service.
• Technical Proficiency – Comfortable using various software platforms, databases, and communication tools.
• Analytical Thinking – Ability to interpret data, identify trends, and propose actionable solutions.
• Time Management – Efficiently juggle multiple tasks while meeting deadlines and maintaining quality.
• Adaptability – Thrive in a dynamic environment where priorities can shift quickly.
• Team Collaboration – Work effectively with peers, supervisors, and cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe that growth starts with learning. As a Customer Service Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and soft skills.
• Mentorship from experienced team leads and managers.
• Clear career pathways to roles such as Senior Customer Service Specialist, Team Lead, Operations Analyst, or even Product Management.
• Regular performance reviews and goal‑setting sessions to help you chart your professional trajectory.
• Access to internal job boards and relocation assistance for those interested in moving to one of our regional offices.

Work Environment & Company Culture

brighthush values a supportive, inclusive, and collaborative culture. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team meetings and town‑hall sessions.
• Interactive collaboration tools such as Slack, Teams, and Zoom.
• Regular recognition programs that celebrate achievements and milestones.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.
• Opportunities to participate in community outreach and volunteer initiatives.

Compensation & Benefits

• Hourly Rate – $15.75 to $18.50 per hour, based on experience and location.
• Health & Wellness – Comprehensive medical, dental, and vision coverage.
• Financial Security – 401(k) plan with company match, Health Savings Account (HSA), and flexible spending accounts.
• Paid Time Off – Generous PTO, paid parental leave, and holiday pay.
• Work‑From‑Home Support – Home office stipend, high‑speed internet reimbursement, and IT support.
• Professional Development – Tuition reimbursement, certification programs, and access to online learning platforms.
• Employee Wellness – Wellness challenges, mental health resources, and access to employee assistance programs.

Remote Work Requirements

To ensure a productive remote experience, we require:

• Dedicated, quiet, and private workspace free from distractions.
• Secure, high‑speed broadband connection (minimum 25 Mbps download, 10 Mbps upload).
• Ping rate no higher than 30 ms and a hardwired connection to the router.
• Surge protector with network line protection for all company‑issued equipment.
• Camera on during all onboarding and training sessions.

How to Apply

Ready to make a difference in the lives of patients and caregivers? Click the link below to submit your application. We encourage you to apply as soon as possible, as the position will close on 11/9/2026.

Apply Now

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity of thought, experience, and background, and we are committed to creating an inclusive environment where every employee can thrive. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, disability, gender identity, sexual orientation, or any other protected status.

Privacy & Data Protection

For more information about how we handle your personal data, please review our privacy notice: Privacy Notice.

Conclusion

At brighthush, you’ll join a team that is dedicated to delivering high‑quality medical supplies and exceptional customer service. Your role will be pivotal in ensuring that healthcare providers have the resources they need to deliver outstanding patient care. If you are a motivated, customer‑focused professional who thrives in a remote, high‑volume environment, we want to hear from you. Apply today and help us shape the future of healthcare together.