Seasoned Remote Customer Service Specialist – Teleradiology Support & Workflow Excellence (Part‑Time, 20 Hours/Week, 1:00 pm–11:00 pm ET)

About brighthush

brighthush is a Service‑Disabled Veteran Owned Small Business that has earned the prestigious 2025 HIRE Vets Medallion Award for its unwavering commitment to serving the nation’s military, veterans, and their families. As a trusted partner to healthcare organizations across the country, brighthush delivers reliable, clinically focused teleradiology services and imaging workflow support that keep patient studies and reports moving efficiently. Our mission is simple yet powerful: to provide exceptional, patient‑centric support that empowers radiologists, technologists, and clinical staff to deliver timely, accurate care.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re contributing to a legacy of service and innovation. We celebrate diversity, champion continuous learning, and foster a culture where every team member’s voice is heard. As a remote, part‑time position, you’ll enjoy the flexibility to balance your professional aspirations with personal commitments, all while working from the comfort of your own home.

Position Overview

The Part‑Time Customer Service Representative is the first line of support for our teleradiology workflow. You will triage Tier 1 issues, document and track cases in our ticketing system, and collaborate with cross‑functional teams to ensure studies and reports reach clinicians on time. This role demands calm, clear communication, meticulous attention to detail, and a passion for patient‑care excellence.

Key Responsibilities

• Deliver Friendly, Accurate Support: Engage with radiologists, technologists, and clinical staff via phone and ticketing system, providing clear, empathetic assistance.
• Triage and Escalate: Assess request impact and urgency, route tickets appropriately, and elevate issues beyond Tier 1 scope to the correct specialist teams.
• Resolve Common Workflow Issues: Handle basic login/access problems, password resets, user setup requests, and study/report visibility concerns.
• Document Thoroughly: Capture complete case details (who, what, when, where, impact), maintain ownership, and ensure resolution is clearly recorded.
• Communicate Status Updates: Keep users informed, set realistic expectations, and prioritize issues that affect patient care and turnaround time.
• Continuous Improvement: Contribute to job aids, scripts, and step‑by‑step troubleshooting guides, helping refine our support processes.
• Maintain Professionalism and Confidentiality: Adhere to HIPAA regulations and brighthush’s security policies at all times.
• Collaborate Across Teams: Work closely with IT, clinical operations, and quality assurance to resolve complex issues and improve service delivery.
• Participate in Training & Development: Attend scheduled learning sessions, webinars, and workshops to stay current on industry best practices.

Essential Qualifications

• Minimum of 1 year of customer service, call center, or help desk experience.
• Strong verbal and written communication skills; ability to remain calm and professional when assisting stressed users.
• Self‑motivated, capable of working independently in a remote environment while staying responsive to calls and tickets.
• Comfortable following standard processes, asking the right troubleshooting questions, and documenting clearly.
• Reliable attendance and consistent availability during the 1:00 pm–11:00 pm ET shift, Monday through Sunday, including rotating weekends and holidays.
• High school diploma or equivalent required; additional education or certifications are a plus.
• Basic computer literacy and familiarity with Windows or macOS operating systems.

Preferred Qualifications

• Experience in healthcare support, particularly within radiology, emergency, inpatient, or outpatient settings.
• Familiarity with radiology/imaging workflows and terminology (PACS, RIS, orders, results).
• Proficiency with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools.
• Knowledge of HIPAA regulations and data security best practices.
• Experience with scripting or basic troubleshooting of imaging software.

Skills & Competencies for Success

• Technical Aptitude: Quick learner who can navigate software and troubleshoot basic technical issues.
• Customer‑Centric Mindset: Passion for helping others and a genuine desire to improve patient care.
• Attention to Detail: Ability to capture and document information accurately.
• Time Management: Efficiently juggle multiple tickets and calls within a fast‑paced environment.
• Collaboration: Works well with cross‑functional teams, sharing insights and best practices.
• Adaptability: Comfortable with evolving processes and new technologies.
• Problem‑Solving: Analytical mindset to diagnose root causes and recommend solutions.

Career Growth & Learning Opportunities

At brighthush, your professional development matters. Even as a part‑time role, you’ll have access to:

• On‑the‑job training modules covering radiology workflows, HIPAA compliance, and advanced troubleshooting.
• Mentorship from seasoned support specialists and senior engineers.
• Cross‑training opportunities in other support functions, such as technical assistance or quality assurance.
• Annual learning stipend to pursue certifications (e.g., CompTIA A+, ITIL Foundation, or healthcare‑specific credentials).
• Clear pathways to transition into full‑time roles or specialized positions within brighthush.
• Regular performance reviews that identify growth areas and reward high performance.

Work Environment & Company Culture

brighthush thrives on a culture of respect, innovation, and service. Our remote team enjoys:

• Flexible scheduling that respects your personal life.
• Regular virtual team huddles and social events to foster connection.
• A transparent communication style that values every voice.
• Commitment to work‑life balance, with no mandatory overtime.
• Recognition programs that celebrate milestones and exceptional performance.
• Access to a company‑wide wellness program, including mental health resources.
• Inclusive hiring practices that welcome veterans, people of color, and individuals from diverse backgrounds.

Compensation & Benefits

Competitive hourly rate of $20–$25, commensurate with experience. While this is a part‑time position, you’ll also enjoy:

• Health, dental, and vision insurance options for part‑time employees.
• Paid time off for holidays and personal days.
• Access to a company‑wide wellness program.
• Employee referral bonuses for bringing talented peers to brighthush.
• Regular performance reviews and opportunities for salary growth.
• Flexible work hours within the 1:00 pm–11:00 pm ET window.
• Remote work stipend to support home office setup.

How to Apply

Ready to make a difference in the lives of healthcare professionals and veterans? Submit your application through our careers portal or send your resume and cover letter to [email protected]. We look forward to learning how your skills and passion align with our mission.

Join brighthush Today

Be part of a team that values service, innovation, and personal growth. As a Part‑Time Customer Service Representative, you’ll play a pivotal role in ensuring that radiology studies reach clinicians on time, directly impacting patient outcomes. If you’re a dedicated, detail‑oriented professional who thrives in a remote, collaborative environment, brighthush invites you to apply and help us continue delivering exceptional teleradiology support across the nation.