Seasoned Remote Customer Service Specialist – Union & Association Benefits Champion, Client Engagement Lead, and Growth Partner

About brighthush

brighthush has been a trusted partner for more than 40,000 unions and associations worldwide for over sixty years. As a 100 % union‑label supplemental benefits provider, we specialize in delivering permanent, high‑quality benefit solutions that protect what matters most to working families. Our mission is simple: empower union and association members with the knowledge, tools, and support they need to secure the benefits they deserve.

In an era where workers demand flexibility, transparency, and genuine care, brighthush stands out as a beacon of reliability and innovation. We combine deep industry expertise with a forward‑thinking approach to technology, ensuring that every member receives personalized, timely, and accurate guidance. Our commitment to continuous improvement means that we are always exploring new ways to streamline processes, enhance user experience, and expand our suite of benefits.

Why brighthush?

At brighthush, we believe that meaningful work should be flexible, rewarding, and growth‑oriented. Our fully remote model gives you the freedom to work from anywhere while still being part of a vibrant, collaborative team. We invest heavily in training, mentorship, and leadership development, ensuring that every team member has a clear path to advance and thrive.

Key reasons to join our team:

• Flexibility: Work from any location, with a schedule that respects your personal commitments.
• Impact: Your daily interactions directly improve the lives of thousands of union and association members.
• Growth: Structured career paths, leadership programs, and industry‑leading learning resources.
• Culture: A remote environment built on trust, transparency, and continuous improvement.
• Recognition: Top performers receive annual incentive trips, performance bonuses, and public acknowledgment.

What You’ll Do

As a Remote Customer Service Specialist, you will be the first point of contact for union and association members seeking information about their available benefits. Your role will involve:

• Communicating with prospective clients via phone, video chat, and email to understand their needs.
• Scheduling and conducting online benefits appointments, ensuring a smooth and engaging experience.
• Reviewing available programs and explaining coverage options in clear, concise language.
• Guiding clients through the application process, including collecting and verifying required paperwork.
• Maintaining accurate client records and follow‑up schedules in our CRM system.
• Participating in ongoing training, mentorship, and leadership development sessions to refine your skills.

Key Responsibilities

• Deliver exceptional customer service: Reflect brighthush’s values of integrity, respect, and professionalism in every interaction.
• Build rapport: Demonstrate empathy and a genuine desire to help clients secure the best benefits.
• Track and report metrics: Monitor call volume, conversion rates, and customer satisfaction scores to drive continuous improvement.
• Collaborate cross‑functionally: Work with marketing, product, and compliance teams to stay informed about new benefits offerings and policy changes.
• Identify improvement opportunities: Share insights with leadership to enhance processes and elevate the customer experience.

Essential Qualifications

• Communication mastery: Strong verbal and written communication skills, with the ability to explain complex benefits information in simple terms.
• Positive, coachable attitude: Ready to learn, grow, and embrace feedback.
• Customer‑service experience: Experience in customer service, sales, or a related field is an asset, but not required.
• Tech‑savvy: Comfortable using video conferencing tools, CRM platforms, and Microsoft Office.
• Self‑motivation: Reliable and able to manage your own schedule in a remote environment.
• Legal eligibility: Eligible to work in the United States or Canada.

Preferred Qualifications

• Previous experience working with union or association members.
• Knowledge of supplemental benefits, health insurance, or retirement planning.
• Experience with remote work tools such as Slack, Zoom, and Asana.
• Demonstrated ability to meet or exceed performance targets.

Skills & Competencies

• Customer‑centric mindset with a passion for helping others.
• Excellent problem‑solving and decision‑making abilities.
• Strong organizational skills and attention to detail.
• Adaptability and resilience in a fast‑moving environment.
• Team player who thrives in a collaborative, virtual setting.

Career Growth & Learning Opportunities

brighthush is committed to your professional development. As you gain experience, you’ll have the chance to:

• Advance into senior customer service roles or team lead positions.
• Transition into product management, compliance, or sales roles.
• Participate in leadership development programs that prepare you for executive roles.
• Attend industry conferences, webinars, and workshops—many of which are covered by brighthush.

Work Environment & Culture

Our remote culture is built on trust, transparency, and continuous improvement. You’ll enjoy:

• Flexible scheduling that respects your personal commitments.
• A supportive team that values open communication and feedback.
• Regular virtual team‑building events, including game nights, wellness challenges, and cultural celebrations.
• A culture of recognition—top performers receive annual incentive trips to destinations like Cancun, the Bahamas, Las Vegas, and more.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Weekly pay with monthly performance bonuses.
• Comprehensive benefits package after an initial qualification period, covering health, dental, vision, and retirement plans.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and reimbursement for certifications.
• Flexible work‑from‑home stipend to support your home office setup.

How to Apply

If you’re ready to join a company that values your expertise, offers flexibility, and rewards hard work, we want to hear from you. Click the link below to submit your application and take the first step toward a rewarding career at brighthush.