Seasoned Remote Customer Services Representative – Billing & Revenue Cycle Specialist – Champion Patient Satisfaction & Financial Accuracy at brighthush

About brighthush

brighthush is a pioneering force in the ambulatory surgery center (ASC) landscape, operating an expansive network of over 250 high‑quality surgical facilities across the United States. Our core mission is to partner with physicians, health systems, and patients to deliver exceptional, cost‑effective care across a wide spectrum of specialties—including gastroenterology, ophthalmology, orthopedics, and many more. By fusing cutting‑edge technology, rigorous compliance, and a culture of compassion, we ensure that every patient receives the safest, most efficient, and most transparent care possible.

As a remote‑first organization, brighthush empowers its teams to work from anywhere in the United States while maintaining the same high standards of service, collaboration, and innovation that define our brand. We are committed to fostering an inclusive environment where every employee can thrive, grow, and make a meaningful impact on patient outcomes.

Position Overview

The Seasoned Remote Customer Services Representative – Billing & Revenue Cycle Specialist serves as the frontline advocate for patients, attorneys, and insurance partners. In this role, you will resolve billing inquiries, clarify payment processes, and ensure that every interaction reflects the professionalism and empathy that brighthush is known for. Your expertise will directly influence patient satisfaction, revenue integrity, and the overall financial health of our ASC network.

Why This Role Matters

Billing is more than numbers—it’s a critical touchpoint that shapes a patient’s perception of care quality. Accurate, clear, and compassionate billing communication builds trust, reduces financial anxiety, and supports the financial sustainability of our centers. As a seasoned representative, you will be the bridge between complex revenue‑cycle data and the patients who rely on us for clarity and support.

Key Responsibilities

• Patient & Partner Engagement: Handle inbound calls, emails, and live chat inquiries from patients, attorneys, and payors with a calm, professional demeanor.
• Billing Clarification: Provide clear, accurate explanations of billing statements, payment responsibilities, and available payment plans.
• Issue Resolution: Identify billing discrepancies, investigate root causes, and collaborate with internal teams to resolve issues promptly.
• Revenue‑Cycle Communication: Translate complex revenue‑cycle outcomes into understandable language for callers, ensuring transparency and trust.
• Compliance & Accuracy: Adhere to all state regulations, payer policies, and brighthush internal procedures, maintaining meticulous records in our revenue‑cycle management system.
• Continuous Improvement: Participate in training sessions, share insights, and help refine processes for greater efficiency and customer satisfaction.
• Documentation & Reporting: Log all interactions, actions taken, and follow‑up steps in our CRM and billing systems, ensuring data integrity.
• Team Collaboration: Work closely with Finance, Operations, Legal, and Clinical teams to streamline billing workflows and enhance the patient experience.

Essential Responsibilities

• Customer Interaction: Serve as the primary point of contact, listening actively and responding with empathy and clarity.
• Billing Resolution: Identify discrepancies, explain payment responsibilities, and guide patients through payment options.
• Revenue‑Cycle Communication: Translate complex revenue‑cycle outcomes into understandable language for callers.
• Compliance & Accuracy: Ensure all interactions comply with payer rules, state regulations, and brighthush policies.
• Documentation: Log all calls, actions taken, and follow‑up steps in our CRM and billing systems.
• Continuous Improvement: Participate in training sessions, share insights, and help refine processes for greater efficiency.

Qualifications & Experience

Required

• High School diploma or GED.
• 1 + year of experience in a healthcare or call‑center environment (preferred).
• Strong understanding of medical insurance terminology and payer processes.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Team‑oriented mindset with a positive, professional demeanor.
• Proficiency in using customer‑service software and Microsoft Office Suite.

Preferred

• Experience with revenue‑cycle management or billing software (e.g., Meditech, Epic).
• Knowledge of state‑specific healthcare regulations.
• Previous exposure to attorney or legal inquiries related to medical billing.
• Certification in medical billing or coding (e.g., Certified Professional Biller).

Skills & Competencies

• Customer‑Centric Mindset: Demonstrated ability to put patients first and resolve issues with empathy.
• Analytical Thinking: Ability to interpret billing data and identify root causes of discrepancies.
• Problem‑Solving: Quick decision‑making to resolve complex billing questions.
• Adaptability: Comfortable learning new systems and processes rapidly.
• Attention to Detail: Accuracy in data entry and documentation.
• Collaboration: Works effectively with cross‑functional teams (Finance, Operations, Legal).

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Customer Services Representative, you will have access to:

• Structured onboarding and continuous training programs covering medical billing, revenue‑cycle management, and customer‑service excellence.
• Mentorship from senior billing analysts and revenue‑cycle managers.
• Cross‑departmental shadowing to understand the full spectrum of our operations.
• Opportunities to advance into roles such as Billing Analyst, Revenue‑Cycle Coordinator, or Customer Experience Lead.
• Annual performance reviews with clear career pathways and skill‑based advancement criteria.

Work Environment & Culture

Our remote‑first culture means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. brighthush values:

• Integrity: We build trust through transparency and ethical practices.
• Excellence: Continuous improvement is embedded in everything we do.
• Teamwork: We celebrate collective achievements and support one another.
• Compassion: Caring deeply for patients, partners, and colleagues drives our mission.

Our virtual community hosts regular team‑building events, knowledge‑sharing webinars, and wellness initiatives to keep everyone engaged and energized.

Compensation & Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive total‑compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction and billing accuracy.
• Comprehensive health, dental, and vision insurance plans.
• Flexible Spending Accounts (Health, Dependent Care, Transportation).
• 401(k) plan with company match.
• Generous paid time off (PTO) and paid holidays.
• Paid family leave and parental support.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental‑health resources.

Why Join brighthush?

By becoming part of brighthush, you will:

• Play a pivotal role in ensuring patients receive clear, accurate billing information.
• Work within a supportive, inclusive culture that values every voice.
• Benefit from flexible remote work arrangements that promote work‑life balance.
• Grow your expertise in healthcare billing and revenue‑cycle management.
• Contribute to a mission that directly improves patient outcomes and access to care.

How to Apply

If you are passionate about delivering exceptional customer service, have a solid grasp of medical billing, and thrive in a remote environment, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for the Seasoned Remote Customer Services Representative – Billing & Revenue Cycle Specialist role at brighthush.

We look forward to welcoming you to our team and working together to elevate the patient experience across our network of ambulatory surgery centers.