Seasoned Remote Customer Solutions Coordinator – Global Travel & Hospitality Client Experience Specialist

About brighthush

At brighthush, we’re redefining the way people experience the world. Our mission is to create unforgettable journeys by blending cutting‑edge technology, personalized service, and a passion for discovery. Whether it’s a solo adventure, a family getaway, or a corporate retreat, we curate every detail so our clients can focus on the moments that matter.

Founded on the belief that travel should be seamless, inclusive, and inspiring, brighthush has grown into a global community of travelers, partners, and innovators. With a presence in over 30 countries and a network of trusted suppliers, we empower our clients to explore with confidence, knowing that every reservation, activity, and itinerary is backed by expert support.

We’re a fully remote, distributed team that thrives on collaboration, creativity, and continuous learning. Our culture is built on trust, transparency, and a shared commitment to delivering exceptional customer experiences. If you’re ready to join a forward‑thinking organization that values autonomy, growth, and a passion for travel, brighthush is the place for you.

Role Overview

As a Remote Customer Solutions Coordinator, you will be the linchpin between our clients and the world of travel services. You’ll orchestrate reservations, coordinate logistics, and provide thoughtful recommendations that elevate each client’s journey. This role is ideal for client‑focused professionals who thrive in a dynamic, fast‑paced environment and enjoy turning complex requests into seamless experiences.

Key Responsibilities

• Client Coordination & Planning: Work closely with clients to understand their travel goals, preferences, and constraints. Translate these insights into personalized itineraries that include lodging, transportation, activities, and event-based arrangements.
• Research & Comparison: Conduct in‑depth research on accommodation options, transportation providers, local experiences, and event tickets. Compare pricing, availability, and value to recommend the best solutions.
• Reservation Management: Secure bookings across multiple platforms, ensuring accuracy and timely confirmation. Manage changes, cancellations, and upgrades while maintaining a clear audit trail.
• Communication Excellence: Serve as the primary point of contact for clients via email, phone, and messaging apps. Provide clear, concise, and professional updates on itinerary status, changes, and special requests.
• Issue Resolution: Anticipate potential service disruptions and proactively address concerns. Escalate complex issues to the appropriate team members and follow up until resolution.
• Documentation & Record‑Keeping: Maintain meticulous client records, reservation details, and communication logs in our CRM system. Ensure data integrity and confidentiality.
• Team Collaboration & Continuous Improvement: Participate in regular training sessions, team meetings, and knowledge‑sharing workshops. Contribute ideas to streamline processes and enhance client satisfaction.

Essential Qualifications

• Legal eligibility to work in the United States, United Kingdom, Mexico, Australia, or Spain.
• Fluent in English with excellent written and verbal communication skills.
• Strong organizational abilities and the capacity to manage multiple tasks simultaneously.
• Reliable high‑speed internet connection and a smartphone (computer recommended for efficiency).
• Prior experience in customer service, travel coordination, or a related field.
• Proficiency with email, calendar, and basic productivity tools (Google Workspace, Microsoft Office).

Preferred Qualifications

• Experience in the travel, hospitality, or event planning industry.
• Familiarity with travel booking platforms (e.g., Booking.com, Expedia, Airbnb, Skyscanner) and CRM systems.
• Knowledge of international travel regulations, visa requirements, and health advisories.
• Multilingual abilities (Spanish, French, German, or other languages) are a plus.
• Demonstrated problem‑solving skills and a proactive mindset.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering personalized, memorable experiences.
• Attention to Detail: Precision in booking, documentation, and follow‑up.
• Adaptability: Ability to pivot quickly in response to changing client needs or external factors.
• Tech Savvy: Comfortable learning new tools and platforms on the fly.
• Time Management: Prioritize tasks effectively in a remote, self‑directed environment.
• Collaboration: Work seamlessly with cross‑functional teams, including sales, operations, and partner relations.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Remote Customer Solutions Coordinator, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular skill‑building workshops covering advanced travel trends, customer psychology, and data analytics.
• Opportunities to transition into senior coordination roles, project management, or product development positions.
• Cross‑departmental projects that broaden your exposure to technology, marketing, and partner relations.
• Annual travel stipend and access to exclusive brighthush experiences for personal enrichment.

Work Environment & Company Culture

Our remote-first culture empowers you to work from anywhere while staying connected to a vibrant, supportive community. brighthush values:

• Flexibility: Choose your own hours and work from the location that inspires you.
• Collaboration: Weekly virtual huddles, monthly town halls, and informal coffee chats keep us connected.
• Inclusivity: A diverse team that celebrates different perspectives and backgrounds.
• Well‑Being: Access to mental health resources, wellness programs, and a generous paid time off policy.
• Innovation: A culture that encourages experimentation, feedback, and continuous improvement.

Compensation, Perks & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance (where applicable).
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Technology stipend to equip you with the tools you need for success.
• Annual travel stipend and access to exclusive brighthush experiences.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re shaping the future of travel. You’ll collaborate with passionate professionals, work on projects that touch millions of lives, and enjoy the freedom of a fully remote, flexible work environment. If you’re ready to turn your love for travel and customer service into a rewarding career, we want to hear from you.

Ready to Apply?

Take the next step in your career and join a team that values innovation, collaboration, and a commitment to exceptional client experiences. Click the link below to submit your application and start your journey with brighthush today.