Seasoned Remote Customer Success Champion – AI‑Powered Tax‑Tech Support Specialist with Flexible Hours, Immediate Start, Unlimited Growth & Career Advancement at brighthush

About brighthush – Pioneering the Future of Tax‑Tech

brighthush is more than a software company; it’s a movement that is reshaping how individuals and businesses approach tax filing in the digital age. By marrying advanced artificial intelligence, cloud‑native architecture, and a user‑centric design philosophy, our platform turns the traditionally tedious tax‑filing process into a seamless, intuitive experience. With a global user base that spans millions of taxpayers, we are on a mission to democratize financial empowerment, ensuring that every person can navigate tax season with confidence, speed, and peace of mind.

Our technology stack is built on cutting‑edge AI models that learn from user interactions, predict potential filing errors, and provide real‑time guidance. Coupled with a robust cloud infrastructure, we deliver a scalable, secure, and highly available service that can handle peak tax‑season traffic without compromising performance. At brighthush, we believe technology should serve people, not the other way around, and that’s why we continuously iterate on our product to make tax filing effortless, transparent, and even enjoyable.

Why Join brighthush?

At brighthush, great products are built by great people. Our culture is anchored in three core pillars that shape every interaction, decision, and innovation:

• Innovation – We are constantly iterating on our AI models, expanding our feature set, and exploring new ways to make tax filing effortless.
• Inclusion – Every voice matters. We celebrate diversity, foster an environment where all perspectives are heard, and ensure that our solutions serve a broad spectrum of users.
• Growth – From day one, you’ll have clear career pathways, mentorship, and a results‑oriented environment that rewards dedication and excellence.

Whether you are a seasoned professional or just starting your career, brighthush offers a launchpad to elevate your professional journey while making a tangible impact on customer satisfaction.

Role Overview: Remote Customer Success Champion

As a Remote Customer Success Champion, you will be the first point of contact for users navigating our tax‑filing software. Your mission is to provide clear, empathetic, and accurate assistance across chat, email, and phone, turning first‑time users into lifelong advocates. You will collaborate with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPS) to resolve complex issues, all while maintaining a customer‑centric mindset that drives loyalty and advocacy.

Key Responsibilities

• Respond to customer inquiries via chat, email, and phone with a focus on clarity, empathy, and problem resolution.
• Assist users with account setup, document import, navigation, printing, filing, and basic tax questions.
• Collaborate with a dedicated SME and MPS to resolve complex issues during live calls.
• Maintain accurate, real‑time records of customer interactions in our CRM system.
• Participate in ongoing training and certification programs to become a certified brighthush Product Expert.
• Contribute to continuous improvement initiatives by providing feedback on product usability and customer pain points.
• Meet or exceed performance metrics, including Net Promoter Score (NPS) targets and hourly productivity goals.
• Engage in weekly team huddles and knowledge‑sharing sessions to stay updated on product changes and best practices.
• Adhere to data privacy and security protocols while handling sensitive customer information.
• Support the onboarding of new team members by sharing insights and resources.
• Actively participate in product beta testing and user experience research to help shape future releases.
• Document recurring issues and propose scalable solutions to the product team.

Essential Qualifications

• No prior accounting or tax experience required.
• Strong written and verbal communication skills in English.
• Basic computer literacy and familiarity with web browsers, email, and chat platforms.
• High school diploma or equivalent; college degree preferred but not mandatory.
• Reliable high‑speed internet connection and a quiet workspace.
• Availability to work during the specified flexible hours.
• Self‑motivated, proactive, and eager to learn.
• Ability to stay calm under pressure and manage multiple tasks simultaneously.
• Comfortable with learning new software tools quickly.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience in customer support or call center environments.
• Knowledge of tax filing processes or familiarity with tax software.
• Previous experience with CRM systems or ticketing platforms.
• Multilingual abilities (Spanish, French, etc.) are a plus.
• Experience with remote collaboration tools such as Slack, Teams, or Zoom.
• Background in data analysis or basic SQL queries.

Skills & Competencies

• Empathy and active listening to understand customer needs.
• Problem‑solving mindset with a focus on quick resolution.
• Attention to detail and strong organizational skills.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and willingness to learn from SMEs and MPS.
• Strong time‑management skills and the ability to meet deadlines.
• Tech‑savvy attitude and willingness to adopt new tools.
• Proficiency in using help desk software and knowledge bases.
• Ability to translate technical jargon into simple, user‑friendly language.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. Starting as a Customer Success Champion, you can progress to roles such as Senior Support Agent, Team Lead, or Product Specialist. Continuous learning is embedded in our culture: you’ll have access to advanced tax courses, leadership training, and cross‑functional projects that broaden your skill set and prepare you for future leadership roles.

We also encourage participation in hackathons, innovation challenges, and internal mentorship programs to accelerate your professional development. Whether you aspire to become a subject matter expert, a product strategist, or a customer success leader, brighthush offers the resources, mentorship, and opportunities to make it happen.

Work Environment & Company Culture

Our remote‑first culture means you’ll collaborate with colleagues across time zones, using cutting‑edge collaboration tools. We value work‑life balance, encouraging flexible schedules and a results‑oriented approach. Our team enjoys:

• Regular virtual coffee breaks and monthly town halls.
• Quarterly hackathons that foster creativity and camaraderie.
• Virtual volunteer days, wellness challenges, and peer‑recognition events.
• A supportive, high‑energy community where every member is empowered to bring their authentic self to work.

Every interaction at brighthush is guided by our commitment to customer delight, continuous improvement, and a culture of learning.

Compensation & Benefits

brighthush offers a competitive, performance‑based compensation structure designed to reward dedication and excellence. While the base pay is guaranteed, a range of bonuses and incentives keeps the earning potential high and the workday exciting.

Base Pay

• Guaranteed hourly rate of $18.50 (includes a $3.00 network fee component).
• Hourly pay is guaranteed for every hour worked, paid weekly.

Performance Bonuses

• Hours Worked Bonus: Earn a $100 weekly bonus when you work 36–44.99 hours, and an additional $100 bonus when you reach 45+ hours.
• brighthush NPS Bonus: Receive a $50 gift card for achieving 4 or more NPS promoters in a single day and zero detractors.
• Weekly bonus opportunities can total up to $250 per week.

Special Incentives

• Earn a one‑time $405 certification bonus upon completing the brighthush Product Expert certification.
• Enjoy a $5.00 per hour “brighthush Bonus Boost” during the promotional window (April 9–15) for all hours worked.
• Fast 24‑hour certification available to accelerate your earning potential.

Work Schedule & Flexibility

• Work from home with a flexible schedule between 8 am EST and 12 am midnight EST, Monday through Sunday.
• Minimum commitment of 25 hours per week; no upper limit—earn more by taking on additional hours.
• Unlimited hours available during the bonus period; must work a minimum of 8 hours each day on April 13–15 to qualify.

Benefits & Perks

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Access to an extensive learning portal with courses on tax law, customer service excellence, and product knowledge.
• Employee recognition programs and quarterly awards.
• Opportunity to work remotely from anywhere in the U.S.
• Monthly wellness stipend to support your physical and mental health.
• Annual tech stipend for home‑office upgrades.
• Flexible work‑from‑home policy that supports a healthy work‑life balance.

How to Apply

Ready to join a dynamic, customer‑centric organization that rewards hard work and offers limitless growth? Click the link below to submit your application and start your journey with brighthush today.