Seasoned Remote Customer Success & Sales Specialist – Fiber‑Optic Internet & Telecom Solutions Champion – Accelerate Your Career Growth with brighthush
Welcome to brighthush – Where Connectivity Meets Community
At brighthush, we’re more than a telecommunications provider; we’re a catalyst for digital empowerment across the Mid‑Atlantic and beyond. With a heritage that spans over a century, we have evolved from a modest local carrier into a leading force delivering high‑speed fiber‑optic connectivity, resilient broadband infrastructure, and comprehensive business solutions to rural communities, small cities, and fast‑growing enterprises. Our mission is clear: to keep communities connected, empowered, and thriving through reliable, affordable, and innovative technology.
What sets brighthush apart is our deep‑rooted presence in the neighborhoods we serve. Our teams live, work, and play in the same towns and cities, giving us an authentic understanding of the unique challenges and opportunities that shape our customers’ lives. This local focus fuels our commitment to exceptional customer service, community investment, and sustainable growth.
Why brighthush? – The brighthush Advantage
- Over 100 years of industry leadership and continuous innovation.
- Deep roots in rural and suburban markets, ensuring tailored solutions.
- A culture of collaboration, transparency, and personal accountability.
- Commitment to diversity, equity, and inclusion in every facet of our operations.
- Strong community partnerships that drive local economic development.
- Investment in green technologies and sustainable practices.
- Competitive total rewards package that rewards performance and fosters growth.
- Remote‑first mindset that empowers employees to work from anywhere while staying connected to the brighthush family.
Position Overview – Your Role as a Remote Customer Success & Sales Specialist
We are seeking a Seasoned Remote Customer Success & Sales Specialist to join our high‑performing team. In this hybrid role, you will be the first line of support for our customers, resolving technical issues, answering inquiries, and identifying opportunities to upsell products that enhance their digital experience. Your performance will directly influence both customer satisfaction and your earning potential.
Key Responsibilities – What You’ll Do Every Day
- Serve as the primary point of contact for inbound and outbound customer interactions via phone, chat, and email.
- Diagnose and resolve technical issues related to high‑speed internet, fiber‑optic services, and business connectivity solutions.
- Educate customers on product features, benefits, and best practices to maximize value Apply for this job