Seasoned Remote Customer Success Specialist – Flexible Hours, Unlimited Commission, Sports & Leisure Industry – Join brighthush

Welcome to brighthush – Where Passion Meets Performance

brighthush has been a cornerstone of the sports, leisure, and lifestyle sector for over four decades. With a heritage that spans 45 years, a catalogue of more than 15,000 award designs, and a commitment to world‑class customer service, brighthush is the UK’s leading destination for trophies, medals, and custom awards. Our mission is simple yet powerful: to give every league, club, school, and corporation a local‑shop experience backed by national‑level knowledge, delivered through an intuitive webstore and a network of dedicated Customer Champions across the country.

Why brighthush is the Place to Grow Your Career

At brighthush, we treat every team member as a partner. Whether you’re a seasoned sales professional or just starting out, our remote, part‑time role offers the freedom to work from home while earning a substantial, uncapped commission. You’ll join a dynamic, growth‑oriented team that values innovation, customer focus, and personal development. The sports and leisure industry is vibrant and ever‑evolving, and you’ll have the chance to shape the future of award recognition across the UK.

Key Responsibilities – What You’ll Do Every Day

• Lead Generation & Prospecting: Identify and engage potential clients across the UK using online research, social media outreach, and targeted email campaigns. You’ll build a robust pipeline of prospects, nurturing relationships from the first touchpoint.
• Territory Management: Own a defined geographic area, building lasting relationships with local clubs, schools, and community organisations to drive sales and brand awareness. Your deep knowledge of the local market will help you tailor solutions that resonate with each community.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, ensuring a seamless, personalised experience that reflects brighthush’s high service standards. You’ll act as the main point of contact, answering questions, providing product recommendations, and coordinating with the fulfilment team to guarantee on‑time delivery.
• Market Intelligence: Act as the on‑ground voice for brighthush, gathering feedback, spotting trends, and reporting insights that help shape product development and marketing strategies. Your observations will directly influence new product lines and promotional campaigns.
• Value Proposition Delivery: Communicate brighthush’s unique selling points—fast delivery, custom engraving, and competitive pricing—to close deals and exceed sales targets. You’ll craft compelling proposals that highlight the emotional impact of a well‑designed award.
• Performance & Target Management: Track key metrics, maintain accurate sales records, and consistently surpass quarterly and annual targets. Your data‑driven approach will help the team refine strategies and celebrate successes.
• Collaboration & Knowledge Sharing: Participate in weekly virtual huddles, share best practices, and support colleagues in achieving their goals. Your collaborative spirit will strengthen the team’s collective performance.

Essential Qualifications – What We Expect

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Strong written and verbal communication skills with a friendly, confident demeanor.
• Proficiency with internet tools, CRM software, and basic data entry.
• Self‑motivated, disciplined, and able to manage time effectively in a remote setting.
• Passion for sports, community events, or leisure activities—an interest that fuels genuine enthusiasm when speaking with clients.
• Basic understanding of e‑commerce platforms and online ordering processes.

Preferred Experience & Skills – What Gives You an Edge

• Previous experience in sales, customer support, or a related field—no prior sales experience required, but a proven track record of meeting or exceeding goals is advantageous.
• Experience working remotely or in a home‑based environment, with a reliable internet connection and a dedicated workspace.
• Knowledge of the UK sports and leisure market, including local clubs, leagues, and community organisations.
• Strong organisational skills, with the ability to juggle multiple prospects and follow‑ups simultaneously.
• Comfortable using cloud‑based software, video conferencing tools, and digital communication platforms.

Skills & Competencies for Success – The brighthush Mindset

• Customer‑Centric Mindset: A genuine desire to help clients find the perfect award solution.
• Problem‑Solving: Ability to address objections, troubleshoot issues, and propose creative solutions.
• Adaptability: Comfortable navigating changing priorities and evolving product offerings.
• Team Collaboration: Willingness to share insights, support colleagues, and contribute to a positive team culture.
• Tech Savvy: Comfortable using cloud‑based software, video conferencing tools, and digital communication platforms.
• Strategic Thinking: Ability to see the bigger picture and align individual actions with company goals.
• Resilience: Persistence in the face of rejection and the drive to keep moving forward.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we invest in our people. As a Remote Customer Success Specialist, you’ll receive comprehensive onboarding, ongoing training modules, and mentorship from senior team members. Successful specialists often progress to roles such as Territory Manager, Sales Lead, or even Product Development Consultant. We also offer cross‑departmental projects, allowing you to broaden your skill set and explore new facets of the business. Whether you aspire to lead a team, specialise in product innovation, or become a subject‑matter expert in the sports and leisure market, brighthush provides the resources and support to make it happen.

In addition to formal training, you’ll have access to industry conferences, webinars, and workshops that keep you at the cutting edge of award design trends, digital marketing strategies, and customer experience best practices. Our internal knowledge base and peer‑learning sessions ensure that you’re always learning, growing, and staying ahead of the curve.

Work Environment & Company Culture – Flexibility Meets Community

Our culture is built on flexibility, respect, and a shared passion for excellence. You’ll work alongside a diverse team of professionals who value collaboration, continuous improvement, and a healthy work‑life balance. Regular virtual team meetings, quarterly town halls, and informal “coffee chat” sessions keep everyone connected, even when working from different locations. We celebrate wins together, recognise individual achievements, and encourage open dialogue so that every voice is heard.

At brighthush, we believe that a supportive environment fuels creativity and productivity. That’s why we provide a fully equipped home office stipend, a high‑speed internet allowance, and access to a digital collaboration suite. Our remote-first approach means you can design your workday around your life, while still being part of a vibrant, high‑performing team.

Compensation, Perks, and Benefits – Earn What You Deserve

• Uncapped Commission: Earn as much as you can—there’s no cap on your earnings.
• Commission on Retained Business: Receive recurring commissions for repeat orders and long‑term contracts.
• Flexible Working Hours: Work when it suits you—perfect for balancing other commitments.
• Remote Work: No commute, no office overhead—work from the comfort of your home.
• Cloud‑Based Software: Access all tools and resources from anywhere, anytime.
• Full Training & Support: From product knowledge to sales techniques, we provide everything you need to succeed.
• Bonus Schemes: After six months of performance, you’ll qualify for additional bonus opportunities.
• Health & Wellness: We support your well‑being with flexible schedules and a supportive environment.
• Professional Development: Access to webinars, workshops, and industry conferences to keep you at the cutting edge.
• Team Building: Annual virtual retreats and occasional in‑person meet‑ups to strengthen bonds.
• Recognition Programs: Monthly “Champion of the Month” awards and quarterly team celebrations.
• Technology Allowance: Annual stipend for upgrading your home office setup.

How to Apply – Take the First Step Toward a Rewarding Career

If you’re ready to join a forward‑thinking, customer‑focused team and earn a rewarding income from the comfort of your home, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today.