Seasoned Remote Customer Success & Travel Advisory Specialist – Appointment Scheduler, Client Engagement Champion, Curating Bespoke Journeys for Global Explorers at brighthush

About brighthush

brighthush is more than a travel agency – it’s a movement that reimagines how people connect with the world. We believe that every journey should be a story, a living narrative that reflects who you are and where you want to go. By blending local authenticity with global expertise, we craft itineraries that feel personal, purposeful, and unforgettable. From intimate city escapes to epic world tours, our team of storytellers, planners, and tech innovators work together to turn wanderlust into reality.

Our mission is simple: to make travel accessible, meaningful, and transformative for every traveler. Whether you’re a first‑time explorer or a seasoned globetrotter, we’re here to guide you through every step of the journey – from the first spark of curiosity to the last sunset of your adventure.

Why brighthush is the Destination for Your Career

At brighthush, we’re building a culture that thrives on curiosity, creativity, and collaboration. Our remote, fully distributed team is united by a shared passion for travel and a commitment to delivering exceptional customer experiences. We empower our people to grow, innovate, and make a tangible impact on travelers’ lives – all while enjoying the flexibility of a fully remote environment.

What You’ll Do as a Remote Customer Success & Travel Advisory Specialist

As the first touchpoint for prospective travelers, you’ll play a pivotal role in shaping their experience from the very first interaction. Your responsibilities will blend client outreach, appointment scheduling, and seamless coordination to ensure every conversation feels personalized and professional.

Key Responsibilities (Expanded)

• Client Outreach & Engagement: Initiate contact with potential travelers through phone, email, and messaging platforms. Introduce brighthush’s unique travel offerings, gauge interest, and capture essential client preferences.
• Appointment Scheduling & Calendar Management: Coordinate calendars for travel advisors, ensuring optimal timing for client consultations. Use scheduling tools to automate reminders, confirmations, and follow‑up notifications.
• Follow‑Up & Relationship Building: Maintain engagement with interested prospects, answering initial questions and providing essential information about itineraries, pricing, and travel policies.
• CRM Management & Data Hygiene: Log all interactions, client preferences, and scheduled meetings in our CRM system. Keep data clean, up‑to‑date, and ready for the advisory team.
• Collaboration with Advisory Team: Work closely with travel advisors to relay client insights, ensuring each advisor has the context needed to craft tailored itineraries.
• Process Improvement & Innovation: Identify bottlenecks in outreach or scheduling workflows and propose solutions to enhance efficiency and client satisfaction.
• Performance Reporting: Track key metrics such as outreach volume, conversion rates, and appointment success, and present insights to management.
• Client Advocacy: Serve as the voice of the traveler within brighthush, ensuring their needs and preferences are reflected in every stage of the journey.
• Continuous Learning: Stay up‑to‑date on travel trends, destination highlights, and industry best practices to provide informed guidance to prospects.

Essential Qualifications (Expanded)

• Excellent verbal and written communication skills in English (additional languages are a plus).
• Prior experience in customer service, sales, or appointment setting – ideally within the travel or hospitality industry.
• Proficiency with CRM platforms (e.g., brighthush, brighthush) and scheduling tools (brighthush, brighthush).
• Strong organizational skills and the ability to manage multiple tasks independently in a remote environment.
• Passion for travel and a genuine desire to help clients discover new destinations.
• Tech‑savvy mindset: comfortable navigating virtual meeting platforms, email clients, and cloud‑based productivity suites.
• Self‑motivated, proactive, and results‑driven with a track record of meeting or exceeding performance metrics.

Preferred Qualifications (Expanded)

• Experience with travel booking systems or itinerary planning software.
• Knowledge of global travel trends, visa requirements, and cultural nuances.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Strong analytical skills to interpret client data and provide actionable insights to the advisory team.
• Experience in a fast‑paced, evolving industry and a willingness to adapt to new tools or processes.

Core Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs and deliver proactive solutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Adaptability: Thrive in a fast‑paced, evolving industry and adjust to new tools or processes.
• Team Collaboration: Communicate effectively with cross‑functional teams, even when working remotely.
• Problem‑Solving: Resolve client concerns swiftly while maintaining a positive brand image.
• Data‑Driven Decision Making: Use CRM analytics to refine outreach strategies and improve conversion rates.
• Multilingual Communication: Ability to converse in multiple languages enhances client engagement.

Career Pathways & Learning Opportunities

At brighthush, we’re committed to your professional development. As you master the art of client outreach and scheduling, you’ll have the chance to:

• Progress into a Senior Customer Success role, overseeing larger client portfolios.
• Transition into a Travel Advisor position, leveraging your deep understanding of client preferences.
• Lead training sessions for new hires, sharing best practices and industry insights.
• Participate in global travel conferences and workshops to stay ahead of market trends.
• Earn certifications in travel planning, customer experience, or project management through our partnership with industry bodies.
• Take on project leadership roles, driving initiatives that shape the future of our customer experience platform.

Our Remote Work Culture & Community

brighthush thrives on a culture of trust, transparency, and innovation. Our remote team enjoys:

• Weekly virtual coffee chats to foster camaraderie.
• Monthly town‑hall meetings where leadership shares company updates and celebrates milestones.
• Open‑door communication channels – your voice matters, no matter where you’re located.
• Inclusive policies that celebrate diversity in all its forms.
• A focus on work‑life balance, with flexible hours that respect personal commitments.
• Access to a digital wellness portal offering meditation guides, fitness challenges, and mental health resources.

Compensation, Perks & Benefits (Detailed)

While specific figures vary based on experience, you can expect:

• A competitive hourly rate that reflects your expertise.
• Performance‑based bonuses tied to client acquisition and satisfaction metrics.
• Health and wellness stipend to support your physical and mental well‑being.
• Paid time off and holiday schedule aligned with global travel seasons.
• Access to a digital benefits portal for travel discounts, insurance options, and more.
• Annual professional development budget for courses, certifications, or conferences.
• Flexible work‑from‑home equipment allowance to create your ideal workspace.
• Travel perks & industry discounts – enjoy discounted rates on flights, hotels, and experiences, plus occasional complimentary trips for top performers.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to Apply

If you’re a people‑person with a passion for travel and a knack for connecting with clients, we’d love to hear from you. Click the link below to submit your application and join the brighthush team. Let’s help travelers turn their wanderlust into unforgettable adventures!

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We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. For more information about how your data is processed, please contact us.