Seasoned Remote Customer Support & Data Entry Specialist – 20+ Hours, US‑Based, Join brighthush’s Global Customer Experience Team
About brighthush
brighthush is a trailblazing global entertainment platform that reimagines how audiences discover, share, and savor stories worldwide. With a mission to spark joy and foster connection through premium content, we empower millions of users to explore an expansive library of movies, series, documentaries, and original productions. Our culture thrives on curiosity, innovation, and an unwavering commitment to customer experience. As we scale our reach, we’re inviting talented individuals to become part of our Customer Support & Data Entry team, ensuring every subscriber enjoys seamless, personalized service.
Why brighthush?
At brighthush, you’ll join a dynamic, fast‑moving organization that values creativity, collaboration, and continuous learning. We offer:
- Competitive hourly rates and performance‑based bonuses
- Flexible remote work schedules that fit your lifestyle
- Comprehensive health, dental, and vision benefits for full‑time employees
- 401(k) retirement plan with company match
- Paid time off, sick leave, and holiday pay
- Unlimited learning budget for courses, certifications, and conferences
- Employee discount on all brighthush products and services
- Inclusive, multicultural work environment that celebrates diversity
- Access to our Employee Assistance Program (EAP) for mental and financial wellness
Job Overview
We are seeking a highly organized, customer‑centric Remote Customer Support & Data Entry Specialist to join our global support team. In this role, you will manage a blend of data entry tasks, customer inquiries, and support documentation, ensuring every interaction is accurate, timely, and reflects brighthush’s commitment to excellence.
Key Responsibilities
- Process and verify large volumes of customer data with precision and speed.
- Respond to customer inquiries via chat, email, and phone, providing clear, empathetic solutions.
- Document all interactions in our CRM system, maintaining up‑to‑date records for future reference.
- Collaborate with cross‑functional teams (Product, Engineering, Content) to resolve complex issues.
- Identify recurring problems and propose process improvements to enhance efficiency.
- Adhere to quality standards and compliance guidelines, ensuring data integrity.
- Participate in continuous training sessions to stay current on brighthush products and policies.
- Support the creation and maintenance of knowledge base articles and FAQs.
- Maintain a high level of professionalism and brand voice in all communications.
- Track and report key metrics such as response time, resolution rate, and customer satisfaction.
Essential Qualifications
- Bachelor’s degree in Business, Communications, Information Technology, or related field.
- Minimum of 3 years of experience in customer support, data entry, or a related role.
- Proven ability to manage multiple tasks simultaneously while meeting deadlines.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Strong analytical and problem‑solving abilities.
- Proficiency with CRM systems (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
- Experience with data validation, quality assurance, and documentation processes.
- Comfortable working in a remote environment with reliable internet and a quiet workspace.
- High level of attention to detail and commitment to accuracy.
Preferred Qualifications
- Certification in Project Management (PMP, CAPM) or related field.
- Experience in the streaming or media industry.
- Knowledge of data privacy regulations (GDPR, CCPA).
- Familiarity with agile methodologies and cross‑functional collaboration.
- Previous experience in a fast‑paced, high‑volume support environment.
Core Skills & Competencies
- Customer Empathy: Ability to understand and share the feelings of customers, building rapport quickly.
- Communication: Clear, concise, and friendly communication across all channels.
- Technical Aptitude: Comfortable troubleshooting basic technical issues and navigating support tools.
- Time Management: Efficiently prioritize tasks and manage time to meet service level agreements.
- Adaptability: Thrive in a constantly evolving environment, learning new tools and processes swiftly.
- Team Collaboration: Work effectively with colleagues across departments to resolve complex issues.
- Problem‑Solving: Identify root causes and propose actionable solutions.
- Attention to Detail: Maintain accuracy in data entry and documentation.
- Multilingual Capability: Ability to communicate in multiple languages is highly valued.
- Cultural Sensitivity: Respect and adapt to diverse cultural norms in communication.
Career Growth & Development
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support & Data Entry Specialist, you’ll gain exposure to:
- Product development cycles and feature rollouts.
- Data analytics and reporting functions.
- Process improvement initiatives and project management.
- Leadership training programs and mentorship opportunities.
Successful team members often transition into roles such as Customer Success Manager, Product Analyst, or Operations Lead, leveraging the skills and insights gained in support.
Work Environment & Culture
brighthush’s remote culture is built on trust, transparency, and collaboration. We host regular virtual town halls, team‑building activities, and cross‑departmental hackathons. Our employees enjoy:
- Weekly “Coffee with a Manager” sessions for open dialogue.
- Monthly “Innovation Fridays” where teams pitch new ideas.
- Annual “brighthush Retreat” for in‑person connection and learning.
- Access to a digital wellness platform with meditation, fitness, and mental health resources.
Compensation & Benefits
We offer a competitive hourly rate of $20–$30, depending on experience and role complexity. In addition to the base pay, you may qualify for:
- Performance‑based bonuses tied to customer satisfaction metrics.
- Health, dental, and vision insurance for full‑time employees.
- 401(k) retirement plan with company match.
- Paid time off (PTO), sick leave, and paid holidays.
- Flexible work hours and remote work options.
- Unlimited professional development budget.
- Employee discount on brighthush subscriptions and merchandise.
How to Apply
Ready to bring your passion for customer service and data excellence to brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We look forward to exploring how you can contribute to our mission of delivering unforgettable entertainment experiences worldwide.