Seasoned Remote Customer Support Representative – Global Energy & Renewable Solutions – Collections & Escrow Specialist at brighthush

About brighthush

brighthush stands at the intersection of tradition and transformation in the energy sector. With a storied history that spans decades of pioneering oil, gas, and petrochemical operations, we have evolved into a forward‑thinking powerhouse that champions renewable energy solutions worldwide. From deep‑sea drilling rigs to cutting‑edge wind farms and solar parks, brighthush is committed to delivering high‑performance, sustainable power that fuels economies while safeguarding our planet.

Our culture is rooted in safety, environmental stewardship, and operational excellence. We empower a diverse, global workforce to innovate, collaborate, and grow together—whether they’re on the front lines of a refinery or working from a home office across continents. At brighthush, every team member is a steward of progress, and every project is an opportunity to make a lasting impact.

Why Join brighthush?

• Impactful Work – Shape the future of energy by ensuring our clients receive world‑class support while protecting the environment.
• Global Reach – Engage with clients and partners across North America, Europe, Asia, and Africa—all from the comfort of your own home.
• Career Growth – Accelerate your professional development through mentorship, targeted training, and cross‑functional projects that span engineering, finance, and sustainability.
• Inclusive Culture – Thrive in a supportive environment that celebrates diversity, equity, and inclusion.
• Competitive Compensation – Earn a market‑aligned salary, performance bonuses, comprehensive benefits, and flexible work arrangements.

Key Responsibilities

As a Remote Customer Support Representative at brighthush, you will be the frontline advocate for our clients, ensuring seamless communication, timely collections, and flawless escrow operations. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and chat with professionalism and speed.
• Managing collections and overdue payments, negotiating payment plans, and securing settlements.
• Analyzing account receivable reports to spot trends, risks, and improvement opportunities.
• Communicating clearly with clients about outstanding balances and offering compliant payment solutions.
• Developing and implementing strategies to boost collection efficiency and reduce delinquency rates.
• Collaborating closely with Sales, Accounting, and Operations teams to resolve client issues and enhance satisfaction.
• Maintaining accurate, up‑to‑date customer records, including payment logs and communication histories.
• Meeting or exceeding monthly collections and reconciliation targets while upholding high service quality.
• Serving as the Escrow Representative, coordinating all outgoing and incoming transactions with regional partners and associates.
• Verifying and processing payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols.
• Preparing and distributing payment notices, confirmations, and remittance details.
• Investigating and resolving payment discrepancies and transaction‑related errors.
• Upholding confidentiality, transparency, and compliance across all customer and partner transactions.

Essential Qualifications

• Minimum of 2 years’ experience in Customer Service, Collections, Account Receivables, or Escrow Operations.
• High School Diploma or equivalent; Bachelor’s degree in Business, Finance, or a related field is preferred.
• Proven ability to manage financial documentation and client correspondence with precision.
• Excellent communication, negotiation, and relationship‑management skills.
• Strong analytical and problem‑solving abilities with meticulous attention to detail.
• Sound knowledge of escrow laws and financial compliance frameworks.
• Self‑motivated, able to work independently in a fast‑paced remote environment.

Preferred Qualifications

• Experience in the energy or renewable energy industry.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Knowledge of payment processing systems and financial reconciliation tools.
• Multilingual capabilities to serve a global client base.

Core Skills & Competencies

• Customer‑centric mindset with a passion for problem resolution.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency in data analysis, reporting, and trend identification.
• Ability to navigate complex financial transactions with integrity and confidentiality.
• Adaptability to changing priorities and a proactive approach to continuous improvement.
• Team collaboration across remote, cross‑functional groups.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by:

• Mentorship Programs – Pairing with senior leaders to guide your professional development.
• Continuous Learning – Access to online courses, certifications, and industry conferences.
• Cross‑functional Projects – Opportunities to work with Engineering, Finance, and Sustainability teams.
• Leadership Pathways – Clear progression from Customer Support Specialist to Team Lead, Manager, and beyond.

Work Environment & Company Culture

brighthush champions a flexible, inclusive, and collaborative culture. As a remote employee, you’ll enjoy:

• Fully equipped home office stipend.
• Regular virtual team gatherings and quarterly in‑person retreats.
• Open‑door communication channels with leadership.
• Employee wellness programs, including mental health resources and fitness subsidies.
• A culture that celebrates innovation, accountability, and sustainability.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to collections targets and customer satisfaction metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, sick leave, and parental leave.
• Professional development budget and tuition reimbursement.
• Flexible work hours and remote work flexibility.

How to Apply

Ready to make a difference in the energy world while advancing your career? Submit your resume and a cover letter that highlights your relevant experience and why you’re excited about this role. Our recruitment team will review your application and reach out with next steps.

Join brighthush Today

Become part of a dynamic, purpose‑driven organization that is shaping the future of energy. Your expertise in customer support, collections, and escrow will help us deliver exceptional service to clients worldwide while driving sustainable growth. Apply now and start your journey with brighthush.