Seasoned Remote Customer Support Specialist – 30 Hours/Week – Champion Patient Engagement & Satisfaction for brighthush's Innovative Aesthetic Care

About brighthush

brighthush is not just a company; it’s a movement redefining the intersection of medical aesthetics and digital health. With a mission to empower individuals to take control of their wellness, brighthush delivers cutting‑edge treatments through a seamless, personalized, and world‑class customer experience. Our platform connects patients with top‑tier clinicians, offers evidence‑based procedures, and supports them every step of the way with proactive care, transparent communication, and data‑driven insights. At the heart of brighthush lies a culture of innovation, collaboration, and relentless pursuit of excellence—values that shape every interaction, product, and partnership.

Why This Role Matters

As a part‑time Customer Support Specialist, you become the friendly voice that patients trust from the moment they first reach out. Your role is pivotal in turning inquiries into meaningful connections, ensuring that every patient feels heard, supported, and empowered. Working remotely, you’ll experience the freedom of a flexible schedule while staying embedded in a vibrant, mission‑driven organization that celebrates diversity, champions continuous learning, and rewards dedication with competitive compensation, flexible hours, and a comprehensive benefits package.

Key Responsibilities

• Multi‑Channel Communication: Respond to patient inquiries via email, phone, SMS, and support tickets with professionalism, empathy, and a clear, friendly tone.
• Appointment Coordination: Schedule appointments, confirm details, and communicate next steps to patients, ensuring a smooth and transparent booking experience.
• Issue Resolution: Troubleshoot and resolve patient concerns, escalating complex issues to the appropriate teams when necessary.
• Ticket Management: Maintain an organized ticketing system, guaranteeing prompt response times and accurate documentation.
• Product Knowledge: Develop a deep understanding of brighthush’s services and offerings to provide accurate, insightful assistance.
• Feedback Loop: Capture and document patient insights, contributing to continuous improvement of support processes and overall satisfaction.
• Team Collaboration: Work closely with cross‑functional teammates—marketing, sales, and clinical staff—to deliver a seamless, unified patient experience.
• Quality Assurance: Participate in regular quality reviews, share best practices, and help refine support protocols.
• Data Analysis: Review support metrics, identify trends, and propose actionable improvements to enhance patient satisfaction.
• Compliance & Confidentiality: Adhere to HIPAA regulations and internal privacy policies, ensuring patient data is handled with the utmost care.
• Continuous Learning: Engage in ongoing training sessions, webinars, and product updates to stay ahead of industry trends and best practices.

Essential Qualifications

• Minimum of 2 years of customer service experience in a fast‑paced environment.
• Exceptional written and verbal communication skills, with a natural ability to convey empathy and clarity.
• Proficiency with email, SMS, CRM systems, and ticketing tools (brighthush preferred).
• Strong critical‑thinking and problem‑solving abilities, capable of making quick, effective decisions.
• Highly organized, with proven multitasking and prioritization skills.
• Collaborative mindset and willingness to support teammates and cross‑functional initiatives.
• Genuine passion for helping people and creating positive, memorable experiences.
• Self‑motivated, disciplined, and capable of thriving in a remote work environment.
• Basic understanding of medical terminology and patient privacy regulations (HIPAA).

Preferred Qualifications

• Experience in medical aesthetics or healthcare customer support.
• Prior remote work experience, demonstrating self‑discipline and time‑management.
• Familiarity with brighthush or similar ticketing platforms.
• Basic understanding of medical terminology and patient privacy regulations (HIPAA).
• Previous exposure to scheduling software and appointment‑management systems.
• Experience with data‑driven performance metrics and reporting tools.

Skills & Competencies

• Customer‑centric mindset with a knack for turning challenges into opportunities.
• Excellent listening skills and the ability to read between the lines of patient communication.
• Adaptability to evolving technologies and processes.
• Strong organizational tools: calendar management, task lists, and CRM navigation.
• Data‑driven approach: comfortable reviewing metrics, identifying trends, and suggesting improvements.
• Team player who thrives in a collaborative, remote environment.
• Proactive problem‑solving and a willingness to take ownership of issues.
• Strong time‑management skills, ensuring timely responses and follow‑ups.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Specialist, you will gain access to a wealth of resources designed to accelerate your professional development:

• Ongoing training modules covering product knowledge, customer psychology, and advanced communication techniques.
• Mentorship from seasoned support leaders and cross‑functional experts.
• Clear pathways to senior support roles, team lead positions, or transition into product, marketing, or clinical support.
• Participation in innovation workshops, hackathons, and quarterly strategy sessions.
• Regular performance reviews with actionable feedback and personalized development plans.
• Access to industry conferences, webinars, and certification programs at no cost.
• Opportunity to lead projects that shape the future of patient engagement and support workflows.

Work Environment & Culture

brighthush champions a flexible, inclusive culture that values work‑life balance and personal growth. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly virtual huddles, knowledge‑sharing sessions, and social events.
• State‑of‑the‑art collaboration tools (brighthush, Slack, Zoom, and more).
• Access to cutting‑edge technology and software that streamline support workflows.
• A supportive community that celebrates achievements, encourages experimentation, and rewards initiative.
• Regular team‑building activities, both virtual and in‑person, to foster camaraderie.
• Open communication channels with leadership, ensuring your voice is heard.

Compensation, Perks & Benefits

We offer a competitive hourly rate that reflects your experience and the value you bring to our patients. In addition, you’ll enjoy a comprehensive benefits package designed to support your well‑being and professional growth:

• Potential for overtime and performance bonuses.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Access to professional development courses and certifications.
• Employee wellness programs, mental health resources, and a supportive HR team.
• Technology stipend to equip your home office with the tools you need.
• Annual wellness stipend and gym membership discounts.

How to Apply

If you are a motivated, customer‑focused professional who thrives in a dynamic, remote environment, we want to hear from you! Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Please include any relevant certifications or experience with medical aesthetics or healthcare support. We encourage candidates who are passionate about patient empowerment and eager to contribute to a forward‑thinking organization.

Important Notes

• All applicants must pass a standard background check, including a drug screen.
• By providing your phone number, you consent to receive communications via phone or text.
• Applicants must be legally authorized to work in the United States.
• Remote work requires a reliable internet connection and a quiet workspace.
• We value diversity and encourage applicants from all backgrounds to apply.

Join the brighthush Team

Become a pivotal part of a team that is redefining patient care. Your expertise will help patients feel heard, supported, and empowered every step of the way. Apply now and elevate your career to new heights with brighthush!