Seasoned Remote Customer Support Specialist – Client Relations & Project Coordination – Part‑Time – Elevate Client Experience & Drive Project Success at brighthush – Leading Construction Technology Innovator

Welcome to brighthush – Where Innovation Meets Impact

At brighthush, we’re not just building structures; we’re shaping the future of the built environment. Leveraging cutting‑edge technology and a deep reservoir of industry expertise, we deliver projects that stand the test of time—from soaring commercial towers to sustainable residential communities and critical infrastructure. Our guiding principle, “Developing Tomorrow,” reflects our relentless pursuit of innovation, disciplined execution, and a culture that values every team member’s contribution.

Why brighthush is the Ideal Launchpad for Your Career

Whether you’re a seasoned professional or just starting out, brighthush offers a collaborative environment where ideas are heard, growth is nurtured, and your work has a tangible impact. We empower our people with mentorship, continuous learning, and clear pathways to advancement. If you thrive in a setting that blends creativity with precision, brighthush is the place to elevate your career.

Role Overview

As a Remote Customer Support Specialist, you will be the primary liaison between our clients, project stakeholders, and internal teams. Based from your home office in Toronto, you’ll work a 20‑hour per week schedule, managing all client inquiries, coordinating communications, and ensuring every interaction reflects our high standards of quality and care. Your role is pivotal in maintaining client satisfaction, streamlining support workflows, and contributing to the overall success of our projects.

Key Responsibilities

• First‑Line Client Engagement: Serve as the initial point of contact for all client and stakeholder inquiries, delivering timely, accurate, and courteous responses via phone, email, and chat.
• Communication Coordination: Facilitate clear, concise communication between clients, project managers, and field teams, documenting all interactions in our ticketing system.
• Ticket Management: Prioritize, assign, and track support tickets, ensuring timely resolution and maintaining a high level of customer satisfaction.
• Project Insight: Collaborate closely with the construction management team to resolve client questions, address concerns, and provide updates on project milestones.
• Knowledge Base Maintenance: Build and maintain a comprehensive knowledge base of project details, policies, and procedures to enable quick and effective support.
• Process Improvement: Identify recurring issues or opportunities for process improvement and propose actionable solutions that enhance the client experience.
• Team Collaboration: Participate in regular team meetings, share insights, and contribute to continuous improvement initiatives.
• Data Accuracy: Ensure all client data and project information are accurately entered and updated in our CRM and project management tools.
• Compliance & Confidentiality: Adhere to all company policies, industry regulations, and confidentiality agreements when handling client information.

Essential Qualifications

• Proven experience in customer service or client support roles, preferably within a project‑centric or construction environment.
• Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and professionally.
• Strong organizational skills and the ability to manage multiple inquiries and tasks independently while maintaining high accuracy.
• Demonstrated commitment to integrity, empathy, and a client‑first mindset.
• Proficiency with customer support tools (e.g., proprietary support platform, ticketing systems) and collaboration platforms (e.g., Slack, Microsoft Teams).
• Self‑motivated, proactive, and comfortable working remotely with minimal supervision.

Preferred Qualifications

• Experience in the construction, engineering, or real‑estate sectors.
• Knowledge of project management methodologies (e.g., Agile, Waterfall) and familiarity with construction project workflows.
• Basic understanding of construction terminology, contracts, and regulatory requirements.
• Experience with CRM systems and a track record of data entry accuracy.
• Fluency in additional languages is a plus.

Skills & Competencies

• Client‑centric mindset with a passion for delivering exceptional service.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent time‑management and prioritization abilities.
• Adaptability to changing priorities and a dynamic work environment.
• Team‑player attitude with a willingness to collaborate across departments.
• High level of professionalism, confidentiality, and ethical conduct.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Support Specialist, you will gain access to a wealth of learning resources, including:

• On‑the‑job training with senior project managers and client relations leaders.
• Online courses and certifications in customer service excellence, project management, and construction fundamentals.
• Mentorship programs that pair you with experienced professionals across the organization.
• Opportunities to transition into roles such as Project Coordinator, Client Success Manager, or Operations Analyst.
• Regular knowledge‑sharing sessions and workshops that keep you up‑to‑date with industry best practices.

We celebrate continuous growth with recognition programs, performance bonuses, and clear career advancement pathways.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our remote‑first approach means you can work from the comfort of your home office while staying connected through digital tools and regular virtual team gatherings. We value work‑life balance, offering flexible hours, a casual dress code, and a supportive environment where ideas are welcomed and diversity is celebrated.

Key cultural pillars include:

• Innovation: Encouraging creative problem‑solving and continuous improvement.
• Accountability: Empowering employees to take ownership of their work and deliver results.
• Community: Building strong internal networks and engaging in community outreach projects.
• Learning: Providing access to learning platforms, internal knowledge bases, and external conferences.

Compensation & Benefits

We offer a competitive hourly rate of CAD 20–28, commensurate with experience and performance. In addition to your base pay, you will receive:

• Health, dental, and life insurance coverage.
• Disability insurance and employee assistance programs.
• Paid vacation: 20 days per year, plus additional paid time off for holidays.
• Employee discount program on brighthush products and services.
• Flexible work schedule and fully remote work setup.
• Professional development stipend for courses, certifications, and conferences.
• Access to a digital wellness program and mental health resources.

Our benefits package is designed to support your well‑being, professional growth, and financial security.

How to Apply

Ready to join a team that’s shaping the future of construction and delivering outstanding client experiences? Submit your application through our careers portal and let us explore how your skills and passion can contribute to brighthush’s success.

Apply to brighthush Today

Closing Statement

At brighthush, every interaction matters. As a Remote Customer Support Specialist, you’ll be the voice that keeps our clients informed, satisfied, and engaged. If you’re a seasoned professional who thrives on collaboration, problem‑solving, and continuous improvement, we invite you to bring your expertise to our dynamic, remote‑first team. Together, we’ll build not only structures but lasting relationships that shape tomorrow.