Seasoned Remote Customer Support Specialist – Flexible Part‑Time Sales & Service Role in Sports & Leisure with brighthush

About brighthush

brighthush stands at the forefront of the sports, leisure and lifestyle awards sector, celebrating more than 45 years of excellence in delivering premium trophies, medals and recognition products across the United Kingdom. Our journey began in the heart of the sporting community, and today we blend a fully‑digital storefront with a nationwide network of local customer champions. This hybrid model gives us the agility of e‑commerce while preserving the personal touch of a local shop. Our mission is simple yet powerful: to celebrate achievement, inspire excellence and provide unmatched value to clubs, leagues, schools and corporate teams.

Why Join brighthush?

At brighthush, we believe that great people create great experiences. Whether you’re a seasoned customer‑service professional or a motivated self‑starter, you’ll find a culture that rewards initiative, nurtures growth and offers the flexibility to balance work with life. As a remote, part‑time Customer Support Agent, you’ll have the opportunity to earn a substantial income on a commission‑only basis while working from the comfort of your own home. Your role will be pivotal in driving brand awareness, nurturing relationships and turning prospects into lifelong partners.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential clients across the UK, using a combination of online research, social media outreach and referral networks.
• Territory Management: Own a defined geographic area, building relationships with local clubs, schools and corporate partners to drive repeat business.
• Customer Journey Support: Guide prospects through every stage of the buying process – from initial enquiry to final delivery – ensuring a seamless, personalised experience.
• Brand Ambassador: Act as the on‑ground voice of brighthush, gathering market insights, feedback and competitor intelligence to inform strategy.
• Value‑Based Selling: Communicate the unique benefits of brighthush’s award catalogue, highlighting quality, speed of delivery and customisation options.
• Target Achievement: Set, track and exceed monthly and quarterly sales targets, leveraging data from our cloud‑based CRM.
• Continuous Improvement: Participate in regular training sessions, share best practices with the team and contribute to process enhancements.

Essential Qualifications

• High‑school diploma or equivalent; a degree in Business, Marketing or a related field is a plus.
• Strong communication skills – both written and verbal – with a friendly, confident demeanor.
• Proficiency with internet‑based tools (email, video conferencing, CRM platforms).
• Self‑motivated, disciplined and able to manage time effectively in a remote setting.
• Passion for sports, leisure or community activities – an asset that helps build authentic connections with clients.
• Experience in customer service, sales or a related role is desirable but not mandatory; we provide comprehensive training.

Preferred Skills & Competencies

• Knowledge of the UK sports and leisure market, including clubs, leagues and corporate sponsorships.
• Experience with commission‑based compensation structures and a proven track record of meeting or exceeding sales goals.
• Strong problem‑solving abilities and a proactive approach to overcoming obstacles.
• Adaptability to new technologies and a willingness to embrace continuous learning.
• Team‑player mindset, ready to collaborate with colleagues across sales, marketing and fulfilment teams.

What You’ll Get

• Uncapped Commission: Earn as much as you can – there’s no ceiling on your earnings.
• Commission on retained business, ensuring long‑term income from repeat clients.
• Full training and ongoing support from a dedicated onboarding team.
• Flexible work hours – work when you’re most productive, whether that’s early mornings, evenings or weekends.
• Access to a cloud‑based CRM and sales tools, allowing you to manage leads and track performance from anywhere.
• Bonus schemes after six months of performance, rewarding loyalty and success.
• Opportunity to grow into senior sales roles, territory management or even a regional leadership position.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration and continuous improvement. Even though you’ll be working remotely, you’ll remain an integral part of a vibrant team that celebrates wins, shares insights and supports each other’s professional development. We value work‑life balance, so you can pursue your passions outside of work while still contributing to the success of a dynamic, award‑driven business.

Compensation & Benefits

The base salary range for this role is £5,000 to £20,000 per year, paid on a commission‑only basis. Because the structure is uncapped, high performers can earn significantly more. In addition to commission, you’ll receive:

• Health and wellness stipend (optional).
• Professional development budget for courses, certifications or conferences.
• Annual performance bonus for top performers.
• Flexible holiday policy – take time off when you need it.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow. As a Remote Customer Support Agent, you’ll start by mastering the fundamentals of our product line and sales process. Over time, you’ll have the chance to:

• Advance to a Senior Sales Representative role, managing larger territories and more complex accounts.
• Transition into a Territory Manager position, overseeing a team of agents and driving regional strategy.
• Explore leadership tracks such as Sales Director or Head of Customer Experience, shaping the future of our customer‑centric culture.
• Participate in cross‑functional projects, collaborating with marketing, product development and fulfilment to influence product roadmaps and customer journeys.
• Access continuous learning resources, including industry webinars, sales workshops and mentorship programs.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We’re excited to meet driven, customer‑centric individuals who are eager to help teams and clubs celebrate their achievements.