Seasoned Remote Customer Support Specialist – Shropshire, UK – Flexible Part‑Time, Uncapped Commission‑Based Sales & Service Role at brighthush

Welcome to brighthush – Where Every Award Tells a Story

brighthush has been the heartbeat of the sports, leisure, and lifestyle awards sector for over forty years. From humble beginnings as a local trophy shop to becoming the UK’s most trusted online destination for trophies, medals, and bespoke recognition products, we blend the tactile charm of a brick‑and‑mortar store with the seamless convenience of a modern e‑commerce platform. Our mission is simple yet profound: to empower leagues, clubs, teams, and corporate clients with award solutions that celebrate achievement, inspire pride, and create lasting memories.

Why This Role Is a Game‑Changer

As a part‑time, remote Customer Support Specialist, you will be the frontline ambassador of brighthush’s brand, shaping the customer journey from the first click to the final delivery. This role offers:

• Unlimited earning potential: Earn uncapped commissions on every retained sale.
• Full training & mentorship: Learn from seasoned experts and receive ongoing support.
• Flexibility: Work from home on a schedule that fits your life.
• Career acceleration: Grow into senior sales, account management, or regional leadership roles.

Key Responsibilities – Your Daily Impact

Every day, you’ll orchestrate a seamless customer experience while driving revenue growth within your designated territory. Your core duties include:

• Lead Generation & Qualification: Identify potential clubs, leagues, and corporate partners through online research, networking, and outreach. Qualify leads to ensure they align with brighthush’s target market.
• Territory Management: Build and nurture long‑term relationships with stakeholders in the Shropshire region, becoming the go‑to resource for all award‑related inquiries.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, ensuring a smooth, personalized experience that reflects brighthush’s commitment to excellence.
• Brand Advocacy: Represent brighthush in community events, gather feedback, and champion our values to external audiences.
• Target Achievement: Meet or exceed monthly and quarterly sales targets, contributing directly to the company’s overall success.
• Data Management: Maintain accurate records of interactions, sales, and follow‑ups in our cloud‑based CRM system.

Essential Qualifications – What We Expect

To thrive in this role, you should bring:

• Strong interpersonal skills with a confident, personable demeanor.
• Proficiency in using the internet, email, and basic office software.
• Organized, disciplined, and self‑motivated with the ability to manage time effectively.
• Passion for sports, leisure, or community activities – a genuine interest in the products we sell.
• Experience in customer service or sales is a plus but not required.

Preferred Experience & Skills – Your Competitive Edge

While we welcome diverse backgrounds, the following will set you apart:

• Previous remote work experience, especially in a sales or support capacity.
• Knowledge of CRM platforms (e.g., brighthush, brighthush) or willingness to learn.
• Basic understanding of e‑commerce operations and online ordering processes.
• Strong communication skills in both written and verbal English.
• Ability to adapt to new technologies and quickly troubleshoot technical issues.

Infrastructure Requirements – Your Home Office Toolkit

To perform your duties efficiently, you will need:

• Reliable high‑speed internet connection.
• Computer or laptop with a webcam and microphone.
• Telephone or VoIP service for client calls.
• Dedicated, quiet workspace free from distractions.

What brighthush Offers You – Beyond the Commission

Our comprehensive benefits package is designed to support your professional and personal growth:

• Uncapped commission on all retained business.
• Commission paid on every sale, with additional bonuses after six months of performance.
• Full training program covering product knowledge, sales techniques, and customer service best practices.
• Ongoing support from a dedicated team of mentors and peers.
• Flexible work hours – work when you want, from anywhere.
• Access to a cloud‑based software suite that allows you to manage leads, sales, and customer interactions from any device.
• Opportunities for career advancement into senior sales, account management, or regional leadership roles.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you demonstrate success and commitment, you may progress to:

• Senior Customer Support Specialist – leading larger territories and mentoring new hires.
• Account Manager – managing key corporate accounts and developing long‑term partnerships.
• Regional Sales Manager – overseeing sales teams across multiple regions.
• Product Development Consultant – contributing insights from the front line to shape future award designs.

We also invest in continuous learning through webinars, industry conferences, and internal workshops, ensuring you stay ahead of market trends and sharpen your skill set.

Company Culture at brighthush – Where Innovation Meets Community

brighthush thrives on a culture of collaboration, innovation, and customer obsession. Our remote team is united by a shared passion for excellence and a commitment to delivering memorable experiences to every client. We celebrate achievements, encourage open communication, and foster an environment where ideas can flourish.

Compensation & Benefits Overview – Your Earnings Potential

While the base salary is commission‑only, the earning potential is substantial. With a proven track record and dedication, top performers can exceed the £20,000 threshold annually. In addition to commissions, you will receive:

• Performance‑based bonuses.
• Health and wellness resources (e.g., virtual fitness classes).
• Professional development budget.
• Flexible working arrangements to support work‑life balance.

How to Apply – Take the Next Step

If you are ready to join a forward‑thinking company that values your initiative and rewards your success, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for brighthush’s Customer Support team.

Take the next step in your career – become a part of brighthush’s journey to celebrate excellence across the UK.