Seasoned Remote Customer Support Specialist – Shropshire, UK – Flexible Part‑Time, Unlimited Commission‑Based Sales & Service Role at brighthush

About brighthush – Celebrating Achievement, One Award at a Time

brighthush has been a cornerstone of the sports, leisure, and lifestyle awards industry for more than four decades. What began as a modest local trophy shop has evolved into the UK’s most trusted online destination for trophies, medals, and bespoke recognition products. We seamlessly blend the tactile charm of a physical store with the convenience of a modern e‑commerce platform, delivering award solutions that inspire pride and create lasting memories for leagues, clubs, teams, and corporate clients alike.

Our mission is simple yet powerful: to empower every organization to celebrate milestones, recognize excellence, and foster a culture of achievement. Whether it’s a local football club, a national league, or a multinational corporation, brighthush provides the tools and expertise to turn moments of success into tangible, memorable symbols.

Why This Role Is a Game‑Changer for Your Career

As a part‑time, remote Customer Support Specialist, you will be the frontline ambassador of brighthush’s brand. You’ll shape the customer journey from the first click to the final delivery, ensuring every interaction reflects our commitment to quality and service. This role offers:

• Unlimited earning potential: Earn uncapped commissions on every retained sale, allowing your income to grow directly with your performance.
• Full training & mentorship: Receive comprehensive onboarding, ongoing coaching, and access to a network of seasoned experts who will guide you every step of the way.
• Flexibility: Work from home on a schedule that fits your life—perfect for students, parents, or anyone seeking a balanced lifestyle.
• Career acceleration: Build a trajectory that can lead to senior sales, account management, or regional leadership roles within brighthush.

Key Responsibilities – Your Daily Impact

Every day, you’ll orchestrate a seamless customer experience while driving revenue growth within your designated territory. Your core duties include:

• Lead Generation & Qualification: Identify potential clubs, leagues, and corporate partners through online research, networking, and outreach. Qualify leads to ensure they align with brighthush’s target market.
• Territory Management: Build and nurture long‑term relationships with stakeholders in the Shropshire region, becoming the go‑to resource for all award‑related inquiries.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, ensuring a smooth, personalized experience that reflects brighthush’s commitment to excellence.
• Brand Advocacy: Represent brighthush in community events, gather feedback, and champion our values to external audiences.
• Target Achievement: Meet or exceed monthly and quarterly sales targets, contributing directly to the company’s overall success.
• Data Management: Maintain accurate records of interactions, sales, and follow‑ups in our cloud‑based CRM system.
• Continuous Improvement: Analyze customer feedback and sales data to identify opportunities for process enhancements and product improvements.

Essential Qualifications – What We Expect

To thrive in this role, you should bring:

• Strong interpersonal skills with a confident, personable demeanor.
• Proficiency in using the internet, email, and basic office software.
• Organized, disciplined, and self‑motivated with the ability to manage time effectively.
• Passion for sports, leisure, or community activities – a genuine interest in the products we sell.
• Experience in customer service or sales is a plus but not required.

Preferred Experience & Skills – Your Competitive Edge

While we welcome diverse backgrounds, the following will set you apart:

• Previous remote work experience, especially in a sales or support capacity.
• Knowledge of CRM platforms (e.g., Salesforce, HubSpot) or willingness to learn.
• Basic understanding of e‑commerce operations and online ordering processes.
• Strong communication skills in both written and verbal English.
• Ability to adapt to new technologies and quickly troubleshoot technical issues.
• Experience with social media engagement and community outreach.

Skills & Competencies for Success

Beyond the qualifications, we look for:

• Customer‑Centric Mindset: A genuine desire to help clients achieve their goals.
• Problem‑Solving Aptitude: Ability to diagnose issues and propose effective solutions quickly.
• Resilience & Persistence: Staying motivated in a commission‑based environment and turning setbacks into learning opportunities.
• Data‑Driven Decision Making: Using metrics and analytics to refine strategies and improve performance.
• Team Collaboration: Working effectively with remote colleagues, sharing insights, and supporting collective success.

Career Growth Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you demonstrate success and commitment, you may progress to:

• Senior Customer Support Specialist: Lead larger territories and mentor new hires.
• Account Manager: Manage key corporate accounts and develop long‑term partnerships.
• Regional Sales Manager: Oversee sales teams across multiple regions.
• Product Development Consultant: Contribute insights from the front line to shape future award designs.
• Business Development Lead: Identify and pursue new market segments and strategic alliances.

We also invest in continuous learning through webinars, industry conferences, and internal workshops, ensuring you stay ahead of market trends and sharpen your skill set.

Infrastructure Requirements – Your Home Office Toolkit

To perform your duties efficiently, you will need:

• Reliable high‑speed internet connection.
• Computer or laptop with a webcam and microphone.
• Telephone or VoIP service for client calls.
• Dedicated, quiet workspace free from distractions.
• Access to a cloud‑based software suite that allows you to manage leads, sales, and customer interactions from any device.

What brighthush Offers You – Beyond the Commission

Our comprehensive benefits package is designed to support your professional and personal growth:

• Uncapped commission on all retained business.
• Commission paid on every sale, with additional bonuses after six months of performance.
• Full training program covering product knowledge, sales techniques, and customer service best practices.
• Ongoing support from a dedicated team of mentors and peers.
• Flexible work hours – work when you want, from anywhere.
• Access to a cloud‑based software suite that allows you to manage leads, sales, and customer interactions from any device.
• Opportunities for career advancement into senior sales, account management, or regional leadership roles.
• Professional development budget for courses, certifications, and conferences.
• Health and wellness resources, including virtual fitness classes and mental health support.

Company Culture at brighthush – Where Innovation Meets Community

brighthush thrives on a culture of collaboration, innovation, and customer obsession. Our remote team is united by a shared passion for excellence and a commitment to delivering memorable experiences to every client. We celebrate achievements, encourage open communication, and foster an environment where ideas can flourish. Diversity, equity, and inclusion are core to our identity, and we actively seek to create a workplace where every voice is heard and valued.

Compensation & Benefits Overview – Your Earnings Potential

While the base salary is commission‑only, the earning potential is substantial. With a proven track record and dedication, top performers can exceed the £20,000 threshold annually. In addition to commissions, you will receive:

• Performance‑based bonuses.
• Health and wellness resources (e.g., virtual fitness classes).
• Professional development budget.
• Flexible working arrangements to support work‑life balance.
• Access to exclusive industry events and networking opportunities.

How to Apply – Take the Next Step

If you are ready to join a forward‑thinking company that values your initiative and rewards your success, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for brighthush’s Customer Support team.

Take the next step in your career – become a part of brighthush’s journey to celebrate excellence across the UK.