Seasoned Remote Customer Support Specialist – Sports & Leisure Sector – Flexible Part‑Time, Commission‑Based, Work From Home – Join brighthush

Seasoned Remote Customer Support Specialist – Sports & Leisure Sector – Flexible Part‑Time, Commission‑Based, Work From Home – Join brighthush

Are you a people‑oriented professional who thrives on delivering exceptional service from the comfort of your own home? Do you love the energy of sports, the camaraderie of community clubs, and the pride that comes with celebrating achievements? If so, brighthush invites you to become a pivotal member of our remote support team, where your dedication directly translates into rewarding earnings and unforgettable customer experiences.

About brighthush

brighthush is the UK’s most trusted trophy and award retailer, boasting an extensive catalogue of over 15,000 designs that cater to clubs, leagues, schools, and corporate organisations. With a heritage spanning 45 years, we have blended traditional craftsmanship with cutting‑edge e‑commerce technology to create a seamless, “local shop” experience that feels personal yet scalable. Our mission is simple: to celebrate success, honour excellence, and deliver unmatched value through every award we create.

As a family‑owned, employee‑first business, brighthush places integrity, innovation, and customer‑centricity at the core of everything we do. We are passionate about sports and leisure, and we believe that every interaction should echo the excitement and pride that our customers feel when they receive their trophies. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where your skills can shine, grow, and be rewarded.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential customers across the UK using online research, social media outreach, and targeted email campaigns.
• Territory Management: Own a defined geographic area, building lasting relationships with clubs, leagues, and corporate clients to drive repeat business and referrals.
• Customer Journey Support: Guide customers through every step of the ordering process—from product selection and customization to post‑delivery follow‑up—ensuring a seamless, memorable experience.
• Brand Ambassadorship: Represent brighthush’s values and ethos in every interaction, acting as the company’s eyes and ears on the ground.
• Target Achievement: Set, monitor, and exceed sales and service targets, contributing to the overall success of the team.
• Data & Feedback Management: Log customer interactions, capture feedback, and provide actionable insights to improve product offerings and service quality.
• Collaboration & Knowledge Sharing: Participate in virtual team meetings, share best practices, and support colleagues in achieving collective goals.

Essential Qualifications

• Proven experience in customer support, sales, or a related field (no prior sales experience required – we provide comprehensive training).
• Strong written and verbal communication skills, with a friendly, approachable demeanor.
• Comfortable using the internet, cloud‑based software, and data‑driven tools.
• Highly organised, disciplined, and self‑motivated, with the ability to manage time effectively in a remote setting.
• Passion for sports, leisure, or related pastimes—genuine enthusiasm for the industry is a plus.

Preferred Qualifications

• Experience in a commission‑based or performance‑driven role.
• Familiarity with CRM systems or customer support platforms.
• Previous exposure to the awards, retail, or sports industry.
• Knowledge of local clubs, leagues, and sporting events within the UK.

Skills & Competencies

• Customer‑Centric Mindset: Anticipate customer needs and provide proactive solutions.
• Problem‑Solving: Quick thinking and resourcefulness in resolving issues.
• Adaptability: Comfortable with change and able to learn new tools and processes rapidly.
• Team Collaboration: Willingness to share insights and best practices with colleagues.
• Tech Savvy: Proficiency with email, chat, video conferencing, and basic office software.
• Data Literacy: Ability to interpret and act on customer data to drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Specialist, you will have the opportunity to:

• Progress to a Senior Customer Champion role, overseeing larger territories and mentoring new hires.
• Transition into sales or account management positions, leveraging your deep understanding of customer needs.
• Participate in ongoing training programs, including product knowledge, sales techniques, and industry trends.
• Attend virtual workshops and webinars hosted by industry experts, keeping you at the forefront of the awards and leisure market.
• Earn professional certifications in customer service, sales, or project management through our partnership with accredited learning platforms.
• Explore cross‑functional projects that allow you to collaborate with marketing, product development, and logistics teams.

Work Environment & Culture

brighthush offers a flexible, remote work environment that empowers you to balance professional and personal commitments. Our culture is built on:

• Flexibility: Work from home on your own schedule, with the freedom to choose when you are most productive.
• Collaboration: Regular virtual team meetings, brainstorming sessions, and a supportive network of colleagues.
• Recognition: Transparent performance metrics and a culture of celebrating achievements.
• Innovation: A commitment to continuous improvement, encouraging you to bring fresh ideas to the table.
• Diversity & Inclusion: A welcoming environment where diverse perspectives are valued and every voice is heard.
• Well‑being: Access to mental health resources, flexible leave policies, and initiatives that promote work‑life balance.

Compensation, Perks & Benefits

We offer a competitive, commission‑only compensation structure that rewards your performance:

• Uncapped Commission: Earn as much as you can—there is no ceiling on your earnings.
• Retention Bonuses: Additional incentives for maintaining long‑term client relationships.
• Performance Bonuses: Extra bonus schemes after six months of proven success.
• Full Training & Support: Comprehensive onboarding and ongoing support to ensure your success.
• Cloud‑Based Software: Access to tools that let you work from anywhere, at any time.
• Work‑From‑Home Setup: Guidance on creating an efficient home office environment.
• Health & Well‑being: Access to virtual health coaching, discounted gym memberships, and wellness programs.
• Professional Development: Reimbursement for relevant courses, certifications, and industry conferences.
• Team Events: Annual virtual retreats, quarterly team‑building activities, and seasonal celebrations.

Why brighthush?

Choosing brighthush means joining a company that values your contributions, offers limitless earning potential, and supports your professional growth. You will be part of a passionate team that celebrates the joy of sports and the pride of recognition. Whether you are a seasoned professional or just starting your career, brighthush provides the platform to thrive.

Ready to Make a Difference?

If you are driven, customer‑focused, and eager to earn a substantial income from the comfort of your home, we want to hear from you. Apply today and become a key player in delivering unforgettable award experiences across the UK.