Seasoned Remote Customer Support & Travel Coordination Specialist – Global Hospitality & Event Planning Expert at brighthush

About brighthush

At brighthush, we’re not just a travel company – we’re a movement that reimagines how people experience the world. By fusing cutting‑edge technology with a human touch, we craft journeys that feel personal, seamless, and unforgettable. Whether it’s a luxury escape, a cultural deep‑dive, or a corporate retreat, we handle every detail so our clients can focus on what truly matters: the memories they’ll carry forever.

Founded on the belief that exceptional service begins with a single conversation, brighthush has grown into a global network of passionate professionals who thrive in fast‑moving, client‑centric environments. We’re a fully remote company, meaning our team is spread across the globe, yet we operate as one cohesive unit, united by a shared commitment to excellence, innovation, and integrity.

Why Join brighthush?

• Impactful Work: Every interaction you have shapes a client’s experience. Your coordination skills directly influence the success of trips and events.
• Remote Flexibility: Work from anywhere in the world—whether you’re in a bustling city or a quiet cabin, as long as you have a reliable internet connection.
• Growth & Learning: We invest in your professional development through continuous training, mentorship programs, and access to industry‑leading resources.
• Diverse Team: Collaborate with colleagues from different cultures, backgrounds, and expertise, fostering a rich, inclusive workplace.
• Competitive Compensation: We offer a market‑competitive salary, performance bonuses, and a comprehensive benefits package tailored to remote employees.

Role Overview

As a Remote Customer Support & Travel Coordination Specialist at brighthush, you will be the linchpin between our clients and the myriad service providers that make their journeys possible. Your day‑to‑day will involve orchestrating lodging, transportation, activities, and event services, ensuring every detail aligns with the client’s vision and our high standards of quality.

We’re looking for individuals who are organized, proactive, and thrive in an autonomous setting while staying connected to a collaborative team. If you love problem‑solving, enjoy crafting personalized experiences, and can communicate clearly across multiple channels, you’ll fit right in.

Key Responsibilities

• Client Coordination: Serve as the primary point of contact for clients, managing all aspects of their travel and event arrangements from initial inquiry to post‑trip follow‑up.
• Research & Recommendation: Conduct thorough research on lodging, transportation, activities, and event venues to match client preferences, budgets, and timelines.
• Reservation Management: Secure bookings, confirm details, and verify all reservations to ensure accuracy and compliance with client expectations.
• Communication Excellence: Maintain professional, timely communication via phone, email, and chat, providing updates, answering questions, and resolving issues.
• Schedule Optimization: Coordinate itineraries, adjust schedules as needed, and manage time‑zone differences to keep clients on track.
• Documentation & Record‑Keeping: Keep meticulous records of all client interactions, reservations, invoices, and service agreements in our CRM system.
• Team Collaboration: Participate in regular virtual stand‑ups, share insights, and collaborate with the broader support and operations teams.
• Continuous Improvement: Attend training sessions, contribute feedback on processes, and stay updated on industry trends to enhance service quality.

Essential Qualifications

• Legal authorization to work in the United States, United Kingdom, Mexico, Australia, or Spain.
• Minimum age of 18 years.
• Fluency in English with strong written and verbal communication skills.
• Reliable high‑speed internet connection and a smartphone (computer highly recommended).
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency with digital tools such as email clients, spreadsheets, and CRM platforms.
• Excellent problem‑solving abilities and a proactive mindset.

Preferred Qualifications

• Previous experience in customer service, travel coordination, or hospitality management.
• Familiarity with travel booking platforms (e.g., brighthush, brighthush, brighthush, brighthush).
• Knowledge of event planning and logistics.
• Experience working in a remote or distributed team environment.
• Multilingual capabilities (Spanish, French, German, etc.) are a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and anticipating client needs.
• Attention to Detail: Ability to spot discrepancies and ensure all arrangements are flawless.
• Time Management: Efficiently prioritize tasks and meet deadlines in a fast‑paced setting.
• Adaptability: Thrive in a dynamic environment where priorities can shift quickly.
• Collaboration: Work effectively with cross‑functional teams, sharing knowledge and supporting collective goals.
• Tech Savvy: Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support & Travel Coordination Specialist, you’ll have the chance to:

• Progress to a Senior Support Specialist or Team Lead role, overseeing larger accounts and mentoring junior staff.
• Transition into product or operations management, leveraging your on‑the‑ground experience to shape service offerings.
• Participate in cross‑departmental projects, such as developing new travel packages or enhancing our digital booking platform.
• Attend industry conferences, webinars, and workshops—many of which are covered by brighthush to keep you at the forefront of travel innovation.

Work Environment & Company Culture

Our remote culture is built on trust, transparency, and a shared passion for travel. We celebrate diversity, encourage open dialogue, and foster a sense of belonging regardless of geographic location. Regular virtual coffee chats, team‑building activities, and informal “show & tell” sessions keep our community vibrant and connected.

Compensation, Perks, and Benefits

While specific figures may vary based on location and experience, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to client satisfaction metrics.
• Health, dental, and vision coverage for remote employees.
• Flexible paid time off and a generous holiday schedule.
• Annual travel stipend for personal trips, allowing you to experience the world you help others explore.
• Access to a digital wellness platform, including meditation, fitness, and mental health resources.
• Continuous learning budget for courses, certifications, and conferences.

How to Apply

Ready to take the next step in your career and help shape unforgettable travel experiences? Click the link below to submit your application and join the brighthush family.

Apply to brighthush

Closing Statement

At brighthush, we’re more than a company—we’re a community of dreamers, planners, and storytellers who believe that every journey should be extraordinary. If you’re eager to make a tangible impact, work from anywhere, and grow alongside a forward‑thinking team, we can’t wait to hear from you. Join us and turn every client interaction into a memorable adventure.