Seasoned Remote Ground Support Equipment Technician & Part‑Time Customer Service Specialist – Driving Operational Excellence, Reliability, and Unmatched Customer Satisfaction for Global Airlines at brighthush

About brighthush

brighthush is a global leader in aviation ground‑support services, delivering world‑class solutions that keep aircraft on the ground safe, efficient, and ready for flight. With a heritage spanning more than four decades, we fuse cutting‑edge technology, rigorous safety protocols, and a people‑first philosophy to empower airlines worldwide. Our mission is simple yet powerful: enable airlines to achieve on‑time performance while reducing operational costs and environmental impact. At brighthush, we celebrate diversity, champion continuous learning, and reward the curiosity and dedication that keep the aviation ecosystem moving forward.

Why This Role Matters

Ground support equipment (GSE) is the unsung hero of airline operations. From fueling trucks that keep planes powered to de‑icing units that protect aircraft in cold weather, each piece of equipment must operate flawlessly to maintain flight schedules and passenger confidence. By ensuring that every ramp vehicle, conveyor, and hydraulic system is in top condition, you directly influence on‑time departures, reduce costly unscheduled downtime, and uphold the highest safety standards. Your work enables brighthush’s airline partners to deliver a seamless travel experience, reinforcing the trust passengers place in the aviation industry.

Key Responsibilities

• Preventive & Corrective Maintenance: Conduct scheduled inspections, routine servicing, and emergency repairs on a diverse fleet of GSE, including baggage tractors, fuel hydrant trucks, push‑back tugs, and de‑icing machines. Document all actions in the Maintenance Management System (MMS) and ensure compliance with FAA and local regulations.
• Technical Troubleshooting: Diagnose mechanical, electrical, hydraulic, and pneumatic faults using schematics, service manuals, multimeters, and diagnostic software. Apply root‑cause analysis to prevent recurrence and improve reliability.
• Work Order Management: Create, prioritize, and close work orders in brighthush’s cloud‑based MMS, ensuring accurate timestamps, parts usage, and labor documentation. Coordinate with inventory control to secure parts and tools in a timely manner.
• Safety & Compliance: Enforce OSHA, FAA, and local regulations; conduct safety briefings; maintain a clean, organized workspace; and promptly report hazards or near‑miss incidents. Participate in safety audits and contribute to continuous improvement.
• Team Collaboration: Coordinate with flight operations, dispatch, inventory control, and senior maintenance staff to align equipment availability with airline schedules. Attend daily briefings and provide real‑time updates on equipment status.
• Remote Administrative Support: Manage inventory levels, schedule preventive maintenance, generate performance reports, and communicate status updates via Teams, Slack, and proprietary dashboards from a home office. Ensure data integrity and timely communication.
• Continuous Improvement: Lead or contribute to Lean Six Sigma projects, suggest process enhancements, and help develop standard operating procedures that increase efficiency and reduce waste. Track key performance indicators (KPIs) and report trends.
• Training & Mentorship: Provide on‑the‑job coaching to junior technicians, conduct safety drills, and share best‑practice knowledge across the maintenance team. Facilitate knowledge transfer and skill development.
• Customer Service Excellence: Serve as the primary point of contact for internal stakeholders, addressing equipment‑related inquiries, providing status updates, and ensuring a high‑quality service experience. Resolve issues with empathy and professionalism.
• Additional Duties: Support the Maintenance Supervisor and Operations Manager with ad‑hoc projects, equipment audits, and special initiatives as required. Adapt to evolving operational needs and priorities.

Essential Qualifications

• Education: High School Diploma or GED required; technical certifications or associate‑degree coursework in automotive, mechanical, or electrical technology is a strong advantage.
• Experience: Minimum of 3 years of hands‑on maintenance experience with heavy‑duty vehicles or industrial equipment; proven ability to troubleshoot complex systems.
• Technical Skills: Proficiency in electrical wiring, hydraulic circuits, welding (MIG, TIG, or arc), metal fabrication, and spray‑painting techniques; ability to read and interpret technical drawings and schematics.
• Certifications: ASE certification highly desirable; A/C service certification or FAA‑approved GSE maintenance training is a plus.
• Licensing: Valid state driver’s license with a clean record; eligibility to obtain a Special Identification (SIDA) badge for secure airport access.
• Physical Requirements: Capability to lift up to 50 lb, climb ladders, work in confined spaces, and perform duties in diverse weather conditions (heat, cold, rain, snow).
• Communication: Excellent verbal and written English; ability to convey technical information clearly to both technical and non‑technical audiences.
• Technology Proficiency: Comfortable using Windows‑based computers, MMS platforms, inventory software, and standard office applications (Word, Excel, Outlook).
• Availability: Flexible schedule to cover early mornings, late evenings, weekends, and holidays as operational demands dictate.

Preferred Qualifications

• Direct experience maintaining aviation‑specific GSE such as fuel hydrant trucks, de‑icing units, and aircraft tow tractors.
• Familiarity with FAA Part 145 regulations and industry best practices for GSE maintenance.
• Advanced welding certifications (e.g., AWS Certified Welder) and extensive metal‑fabrication experience.
• Background in safety management systems, incident investigation, and root‑cause analysis.
• Proven track record using remote collaboration tools (Microsoft Teams, Slack, Zoom) and virtual documentation platforms.

Core Skills & Competencies

• Problem‑Solving: Rapidly identify root causes, develop corrective actions, and implement solutions that prevent recurrence.
• Attention to Detail: Meticulous documentation of maintenance actions, parts usage, and compliance checks.
• Time Management: Prioritize multiple work orders, meet tight turnaround times, and balance on‑site and remote responsibilities effectively.
• Adaptability: Thrive in a fast‑paced, ever‑changing environment; adjust priorities based on flight schedules and weather impacts.
• Customer Focus: Deliver responsive, high‑quality service to internal airline partners and brighthush stakeholders.
• Team Orientation: Collaborate across maintenance, operations, logistics, and safety teams to achieve shared objectives.
• Continuous Learning: Stay current with emerging GSE technologies, regulatory updates, and industry trends.

Physical & Work Environment

The position blends on‑site technical work with remote administrative duties. On‑site tasks occur in airport ramp areas, maintenance bays, and outdoor environments where exposure to noise, diesel fumes, and varying temperatures is common. Personal protective equipment (PPE) – safety glasses, hearing protection, steel‑toe boots, and high‑visibility apparel – is mandatory. Remote work is performed from a dedicated home office equipped with a reliable high‑speed internet connection, a computer that meets brighthush’s security standards, and a quiet space free from distractions. The hybrid model promotes work‑life balance while maintaining operational continuity.

Career Growth & Development

brighthush is committed to investing in its people. As a GSE Technician, you will have a clear pathway to advance into senior technical, supervisory, or specialist roles. Opportunities include:

• Senior GSE Technician: Lead complex repairs, oversee major equipment overhauls, and serve as the subject‑matter expert for specific equipment families.
• Maintenance Supervisor / Team Lead: Manage a crew of technicians, coordinate shift schedules, and drive performance metrics.
• Specialist Tracks: Focus on electrical systems, hydraulic systems, or advanced welding and fabrication, with access to specialized training.
• Certification Support: brighthush funds ASE, FAA, and other industry‑recognized certifications, helping you build credentials that enhance career mobility.
• Leadership Development: Participate in workshops on coaching, conflict resolution, and strategic planning to prepare for future management roles.
• Cross‑Functional Exposure: Work alongside flight operations, safety, and logistics teams to gain a holistic view of airline ground operations.

Compensation, Perks & Benefits

Hourly Rate: $27 per hour, paid bi‑weekly. Benefits (eligible employees):

• Comprehensive health, dental, and vision insurance with multiple plan options.
• 401(k) retirement plan featuring a company match up to 4% of salary.
• Generous paid time off (vacation, sick leave, and recognized holidays).
• Employee Assistance Program (EAP) providing counseling, legal, and financial resources.
• Wellness initiatives, including gym membership discounts and mental‑health days.
• Discounts on brighthush equipment, parts, and services for employees and immediate family.
• Tuition reimbursement for approved technical courses, certifications, and continuing‑education programs.

Work Culture & Values at brighthush

brighthush’s culture is built on three foundational pillars: Safety, Integrity, and Customer Service. We foster an environment where every voice is heard, ideas are encouraged, and achievements are celebrated. Diversity and inclusion are not just buzzwords – they are integral to how we operate, ensuring a variety of perspectives that drive creative problem‑solving. Regular town‑hall meetings, employee resource groups, and mentorship circles create a sense of community and belonging. Our leadership is approachable, transparent, and committed to providing the tools and support needed for each employee to thrive.

How to Apply

If you are ready to bring your technical expertise, customer‑service mindset, and passion for aviation to a forward‑thinking organization, we want to hear from you. Submit your resume, a cover letter highlighting relevant experience, and any certifications through the link below. brighthush is an equal‑opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.