Seasoned Remote Healthcare Billing & Insurance Specialist – Customer Service Representative (NC) – Empower Patients, Advance Your Career

About brighthush and the Opportunity

brighthush has been a trailblazer in the healthcare industry for over thirty years, redefining how patients, providers, and payers communicate. Our patient‑centric philosophy centers on clarity, compassion, and efficiency, ensuring that every billing interaction is a step toward a smoother, more transparent healthcare journey. As we expand our footprint across the United States, we’re inviting a dedicated Remote Healthcare Billing & Insurance Specialist to join our dynamic, high‑impact team. Whether you’re working from the comfort of your home office or from our state‑of‑the‑art facility in Marshfield, WI, you’ll become an essential advocate for patients navigating complex billing landscapes.

Why brighthush?

• Impactful Work – Your daily interactions directly improve patient satisfaction and help them understand their financial responsibilities.
• Growth & Development – Structured training, mentorship programs, and clear advancement pathways empower you to grow into leadership or specialized roles.
• Inclusive Culture – Diversity, equity, and inclusion are woven into our DNA. We celebrate unique perspectives and foster a collaborative environment where every voice matters.
• Competitive Compensation – A base salary that reflects your expertise, complemented by performance bonuses and comprehensive benefits.
• Work‑Life Balance – Flexible scheduling, remote options, and generous paid time off keep you energized and focused.
• Innovation & Technology – Access to cutting‑edge tools and systems that streamline billing, coding, and customer service processes.

Key Responsibilities

As a Remote Healthcare Billing & Insurance Specialist, you’ll serve as the frontline advocate for patients, law offices, insurance carriers, and other external partners. Your day‑to‑day will involve:

• Handling inbound and outbound calls with professionalism, empathy, and clarity.
• Resolving billing and insurance inquiries, including deductibles, co‑insurance, co‑pays, denials, and charge disputes.
• Providing payment options and facilitating payment processing while adhering to client guidelines.
• Managing complex objections, negotiating payment plans, and ensuring compliance with all regulatory requirements.
• Accurately documenting all interactions in our internal systems, maintaining high data integrity.
• Collaborating with cross‑functional teams (billing, collections, compliance) to resolve escalated issues.
• Continuously improving your knowledge of medical billing, coding, and payer policies.
• Meeting or exceeding key performance indicators (KPIs) such as call volume, resolution rate, and customer satisfaction scores.
• Participating in regular training sessions and knowledge‑sharing workshops to stay current on industry trends.
• Assisting in the development of best‑practice scripts and FAQs to improve team efficiency.

Essential Qualifications

• High School Diploma or GED (required). College coursework in healthcare, business, or related fields is a plus.
• Minimum of 1–2 years experience in a call center or healthcare customer service environment.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Basic math skills (addition, subtraction, multiplication, division, percentages) for on‑the‑spot calculations.
• Reliability, punctuality, and a self‑motivated attitude in a remote or office setting.
• Understanding of Sensitive Personal Information (SPI) and Protected Health Information (PHI) confidentiality requirements.
• Ability to work independently while maintaining alignment with team goals and company policies.

Preferred Qualifications

• Experience with medical billing and coding (e.g., ICD‑10, CPT, HCPCS).
• Familiarity with healthcare software such as Artiva, Cerner Soarian, or EPIC.
• Prior supervisory or team‑lead experience.
• Knowledge of payer policies, eligibility verification, and claim resubmission processes.
• Experience in a high‑volume, KPI‑driven environment.
• Certification in medical billing or coding (e.g., Certified Professional Biller).

Skills & Competencies

Success at brighthush requires a blend of technical knowledge and soft skills:

• Customer‑Centric Mindset – Ability to listen actively, empathize, and guide patients toward resolution.
• Problem‑Solving – Quickly analyze complex billing scenarios and propose actionable solutions.
• Adaptability – Thrive in a fast‑changing environment, learning new systems and policies on the fly.
• Attention to Detail – Maintain accurate records and ensure compliance with all regulations.
• Time Management – Prioritize tasks, meet deadlines, and manage call volume efficiently.
• Team Collaboration – Work seamlessly with internal stakeholders and external partners.
• Technology Proficiency – Comfortable with CRM platforms, billing software, and data entry tools.
• Resilience & Stress Management – Maintain composure during high‑pressure situations and handle challenging inquiries with professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Billing & Insurance Specialist, you’ll have the following pathways:

• Team Lead – Lead a group of representatives, mentor new hires, and drive team performance.
• Billing Specialist – Deepen your expertise in medical billing and coding, moving into a more technical role.
• Collections Analyst – Transition to a data‑driven position focused on optimizing revenue cycles.
• Compliance & Training – Share your knowledge by developing training modules and ensuring regulatory adherence.
• Process Improvement Engineer – Identify bottlenecks, propose solutions, and implement system enhancements.

We provide ongoing training, access to industry certifications, and a clear roadmap for advancement. Your growth is our priority.

Work Environment & Culture

brighthush blends the flexibility of remote work with the camaraderie of a collaborative office. Whether you’re at home or in our state‑of‑the‑art Marshfield facility, you’ll enjoy:

• State‑of‑the‑art technology and ergonomic workstations.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A culture that values transparency, continuous improvement, and mutual respect.
• Employee resource groups that celebrate diversity and foster belonging.
• Access to wellness programs, mental health resources, and a supportive HR team.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to KPI achievement.
• Health, dental, and vision insurance plans.
• 401(k) with company match.
• Paid time off, holidays, and flexible scheduling.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Technology stipend for remote workers.
• Employee referral bonuses.

How to Apply

Ready to make a difference in patient care and advance your career? Submit your application through our career portal or send your résumé directly to our recruiting team. We’re excited to learn how your skills and passion align with brighthush’s mission.

Join brighthush – Where Compassion Meets Excellence

At brighthush, we’re not just a company; we’re a community dedicated to transforming healthcare communication. If you’re driven by empathy, detail, and a desire to help patients navigate their billing journeys, we want you on our team. Apply today and start your journey toward a rewarding, impactful career.