Seasoned Remote Healthcare Customer Service Representative – Billing & Insurance Specialist – Patient Payment & Support

About brighthush

brighthush is a leading provider of integrated healthcare solutions, dedicated to delivering exceptional patient experiences and innovative billing services across the United States. With a legacy spanning over three decades, we have built a reputation for excellence, integrity, and a relentless focus on employee growth. Our mission is simple: empower our people to reach their full potential while providing patients and partners with reliable, compassionate, and efficient support.

As we continue to expand our footprint, we are looking for a highly motivated Remote Healthcare Customer Service Representative to join our dynamic team. Whether you work from home or from our state‑of‑the‑art office in Marshfield, WI, you will play a pivotal role in ensuring patients receive the clarity and assistance they need to navigate complex billing and insurance landscapes.

Why brighthush?

• Impactful Work: Every call you handle directly improves a patient’s experience and helps our partners achieve higher recovery rates.
• Career Growth: We offer clear pathways to leadership, specialized functional roles, and continuous learning opportunities.
• Flexible Work Environment: Choose between a fully remote setup or our collaborative office space, with the support of cutting‑edge technology.
• Competitive Compensation: We provide a base salary, performance‑based incentives, and a comprehensive benefits package.
• Culture of Excellence: Our core values—Integrity, Innovation, Collaboration, and Customer‑First—guide every interaction.

Key Responsibilities

As a Remote Healthcare Customer Service Representative, you will be the frontline advocate for patients, law offices, insurance companies, and other external stakeholders. Your primary focus will be to resolve billing and insurance inquiries with empathy, accuracy, and efficiency.

• Handle inbound and outbound calls, emails, and chat inquiries related to billing, insurance, and payment options.
• Resolve complex billing issues, including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility questions, and coding disputes.
• Provide clear explanations of account balances, payment plans, and available assistance programs.
• Use scripts and verbatim guidelines to navigate conversations while maximizing recovery and maintaining compliance.
• Document all interactions accurately in the client’s system, ensuring minimal errors and adherence to data privacy regulations.
• Collaborate with internal teams (e.g., collections, finance, IT) to resolve outstanding issues and improve processes.
• Maintain a deep understanding of account requirements, policies, and regulatory requirements, including PHI and SPI confidentiality.
• Meet or exceed key performance indicators (KPIs) such as call volume, resolution rate, and quality scores.
• Participate in ongoing training sessions to stay current on industry best practices, system updates, and regulatory changes.

Essential Qualifications

• High School Diploma or GED (required). Associate’s or Bachelor’s degree in Health Administration, Business, or related field is a plus.
• Minimum of 1–2 years of call center experience, preferably in healthcare or medical billing.
• Proficiency with medical billing and coding concepts (e.g., CPT, ICD‑10).
• Experience using electronic health record (EHR) systems such as Artiva, Cerner Soarian, or EPIC.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Advanced computer literacy: ability to navigate multiple applications, databases, and spreadsheets simultaneously.
• Excellent problem‑solving skills and the ability to handle objections with patience and empathy.
• Self‑motivated, reliable, and capable of working independently in a remote environment.
• Knowledge of HIPAA regulations and a commitment to safeguarding sensitive patient information.
• Prior supervisory experience is highly desirable for those interested in leadership roles.

Preferred Qualifications

• Experience in a medical office or general understanding of health insurance operations.
• Familiarity with payment processing platforms and financial reconciliation.
• Knowledge of state and federal billing regulations, including Medicaid and Medicare guidelines.
• Experience with customer relationship management (CRM) tools and call‑center software.
• Demonstrated ability to meet or exceed performance metrics in a high‑volume environment.

Skills & Competencies

• Customer‑Centric Mindset: Ability to listen actively, empathize, and provide solutions that meet patient needs.
• Analytical Thinking: Quickly assess account details, identify root causes, and recommend appropriate actions.
• Adaptability: Thrive in a fast‑changing environment with evolving policies and technology.
• Collaboration: Work effectively with cross‑functional teams to resolve complex issues.
• Time Management: Prioritize tasks, manage call queues, and meet daily productivity targets.
• Integrity: Uphold confidentiality, ethical standards, and compliance with all regulations.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Healthcare Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering billing, coding, compliance, and soft skills.
• Mentorship from senior team leads and subject‑matter experts.
• Clear promotion pathways to Team Lead, Billing Analyst, Collections Manager, or functional specialist roles.
• Cross‑departmental projects that broaden your skill set and expose you to new areas of the business.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

Our remote-first culture is built on trust, collaboration, and transparency. You will:

• Work from the comfort of your home office or our modern Marshfield, WI facility.
• Use a robust virtual collaboration platform for real‑time communication and screen sharing.
• Participate in weekly team huddles, monthly town halls, and quarterly all‑hands meetings.
• Enjoy a flexible schedule that supports work‑life balance, with core hours for team alignment.
• Benefit from a supportive HR team that champions employee well‑being and professional growth.

Compensation & Benefits

While specific figures may vary based on experience, we offer a competitive compensation package that includes:

• Base salary commensurate with market rates for remote healthcare customer service roles.
• Performance‑based bonuses tied to call resolution, customer satisfaction, and recovery metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement for relevant certifications.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to make a difference in patients’ lives while advancing your career? Click the button below to submit your application and join the brighthush family.

Apply Now

Join brighthush Today

At brighthush, we are committed to creating a workplace where every team member feels valued, empowered, and equipped to succeed. If you are passionate about delivering outstanding customer service, thrive in a fast‑paced environment, and are eager to grow professionally, we want to hear from you. Apply now and become part of a company that truly cares about its people and the patients we serve.