Seasoned Remote Healthcare Customer Service Representative – Billing & Insurance Specialist – Texas (Remote)

About brighthush and the Healthcare Customer Service Landscape

brighthush has been a trusted partner in the healthcare industry for over three decades, delivering innovative solutions that empower patients, providers, and payers alike. Our mission is simple: to help people navigate the complexities of medical billing and insurance with confidence, compassion, and clarity. By investing in our people, we create a culture where growth, learning, and excellence are not just goals—they’re everyday realities.

As the healthcare ecosystem evolves, the demand for skilled customer service professionals who can translate intricate billing jargon into actionable, patient‑friendly guidance has never been higher. Whether you’re a seasoned veteran of call centers or a recent graduate eager to launch a career in healthcare, brighthush offers a dynamic, remote-first environment that rewards initiative, empathy, and a passion for problem‑solving.

Why Join brighthush?

• Remote Flexibility – Work from the comfort of your home or from our Marshfield, WI office. We provide the tools and support you need to thrive wherever you’re located.
• Structured Onboarding – Enroll in our August training class and gain hands‑on experience with industry‑leading platforms like Artiva, Cerner Soarian, and EPIC.
• Career Growth – From entry‑level roles to senior specialist positions, brighthush offers clear pathways for advancement, continuous learning, and skill diversification.
• Impactful Work – Every call you handle helps patients resolve billing challenges, access care, and feel heard. Your work directly improves health outcomes and patient satisfaction.
• Competitive Compensation & Benefits – We offer a comprehensive package that includes health, dental, vision, 401(k) matching, paid time off, and more.

Key Responsibilities

As a Remote Healthcare Customer Service Representative at brighthush, you will be the frontline advocate for patients, law offices, insurance companies, and other external stakeholders. Your day‑to‑day tasks will include:

• Handling inbound and outbound calls with professionalism, empathy, and a solution‑oriented mindset.
• Resolving complex billing and insurance inquiries, including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility issues, and coding disputes.
• Providing clear explanations of billing statements, payment options, and available assistance programs.
• Documenting all interactions accurately in our CRM, ensuring notes, codes, and follow‑up actions are recorded with minimal errors.
• Maintaining a deep understanding of account requirements, leveraging internal resources and external documentation as needed.
• Managing aging balances and proactively reaching out to patients to discuss payment plans, financial assistance, or referral to appropriate resources.
• Adhering to all company policies, client guidelines, and applicable federal and state regulations, including HIPAA and privacy laws.
• Meeting or exceeding Key Performance Indicators (KPIs) such as calls handled per hour, successful payment resolution rates, and call quality scores.
• Collaborating with cross‑functional teams—billing, collections, compliance, and IT—to resolve escalated issues and improve processes.
• Participating in ongoing training sessions, quality assurance reviews, and process improvement initiatives.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of experience in a call center or healthcare customer service environment.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing speed (minimum 40 WPM) and navigation skills.
• Ability to manage self‑effortfully in a remote setting, staying focused and delivering outcomes.
• Understanding of sensitive personal information (SPI) and consumer privacy regulations.
• Experience with medical billing and coding concepts is highly desirable.
• Prior exposure to healthcare software platforms such as Artiva, Cerner Soarian, or EPIC is a plus.

Preferred Qualifications & Skills

• Experience in a medical office or general knowledge of health insurance processes.
• Familiarity with payment assistance programs and financial counseling techniques.
• Strong analytical skills to interpret billing statements and identify discrepancies.
• Ability to think critically and resolve issues creatively while maintaining compliance.
• Experience with screen monitoring, video conferencing, and remote collaboration tools.
• Knowledge of HIPAA regulations and best practices for handling protected health information.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
• Excellent time‑management skills and the ability to prioritize tasks in a fast‑paced environment.

What You’ll Gain at brighthush

At brighthush, we believe that professional growth is a partnership between the employee and the organization. Here’s what you can expect:

• Structured Learning Pathways – Access to a library of e‑learning modules, live workshops, and mentorship programs that cover everything from billing fundamentals to advanced coding techniques.
• Career Advancement Opportunities – Clear promotion tracks to Senior Customer Service Specialist, Billing Analyst, or Team Lead roles, with performance‑based incentives.
• Cross‑Functional Exposure – Opportunities to shadow teams in collections, compliance, and IT, giving you a holistic view of the healthcare payment ecosystem.
• Innovation & Impact – Participate in process improvement projects that directly influence patient experience and operational efficiency.
• Recognition & Rewards – Employee of the Month, performance bonuses, and public acknowledgment of outstanding service.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Real‑time chat channels for quick problem resolution.
• Annual in‑person retreats that foster team bonding and professional development.
• A commitment to work‑life balance, with flexible scheduling options and generous paid time off.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary range that reflects industry standards for remote healthcare customer service roles. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid vacation, sick leave, and personal days.
• Professional development stipend.
• Technology stipend for home office setup.
• Employee assistance program (EAP) for mental health support.

How to Apply

Ready to take the next step in your career? Join brighthush and become a pivotal part of a team that values expertise, empathy, and innovation. Click the link below to submit your application and start your journey with us.

Apply to brighthush Today

We’re Excited to Meet You!

At brighthush, we’re more than a company—we’re a community dedicated to making a difference in the lives of patients and providers. If you’re passionate about delivering exceptional customer service, thrive in a remote environment, and want to grow your career in healthcare, we want to hear from you. Apply now and help us shape the future of patient‑centric billing solutions.