Seasoned Remote Healthcare Customer Success Specialist – Multi‑State (TX, TN, PA, MI, FL) – Champion Compassionate Digital Care, Drive Patient Success & Provider Satisfaction with Innovative Tech Solutions at brighthush

About brighthush

brighthush is a pioneering force in the digital health ecosystem, redefining how patients, clinicians, and partners connect through technology. By blending cutting‑edge software with a deeply human‑centric philosophy, we empower healthcare stakeholders to achieve superior outcomes, streamline operations, and elevate the overall care experience. Our platform is trusted by hospitals, community clinics, private practices, and health systems across the United States, and we are relentlessly expanding our footprint to bring compassionate, data‑driven care to every corner of the country.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you become part of a vibrant, forward‑thinking community that thrives on solving complex challenges in a fast‑paced environment. Here’s what sets us apart:

• Competitive Compensation – Earn a base salary that reflects your experience, complemented by performance‑based bonuses and overtime opportunities.
• Comprehensive Benefits – Enjoy medical, vision, dental, and mental‑health coverage, plus a generous paid time off (PTO) policy.
• Financial Wellness – 401(k) with company match, life insurance, supplemental medical coverage, and flexible spending accounts.
• Career Growth – Clear advancement tracks, mentorship programs, and access to industry‑leading training.
• Inclusive Culture – A workplace that celebrates diversity, equity, and belonging.
• Work‑From‑Home Flexibility – Fully remote role with the support you need to succeed from anywhere in the listed states.

Position Overview

We’re looking for a Seasoned Remote Healthcare Customer Success Specialist to serve as the frontline advocate for our clients across Texas, Tennessee, Pennsylvania, Michigan, and Florida. In this role, you will be the primary point of contact for patients, providers, and partners, handling inbound and outbound communications with professionalism and empathy. Your work will directly influence patient satisfaction, provider efficiency, and the overall success of our digital care ecosystem.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media, ensuring a consistent, high‑quality experience.
• Diagnose and resolve issues quickly, using a blend of technical knowledge and customer‑centric problem solving.
• Escalate complex cases to the appropriate internal teams while maintaining clear documentation.
• Process payments, refunds, and other transactional requests in compliance with company policies.
• Track all interactions in our CRM system for audit and reporting purposes.
• Provide constructive feedback on recurring issues and suggest process improvements.
• Identify upsell opportunities when appropriate, contributing to revenue growth.
• Maintain a calm, professional demeanor during high‑volume periods and challenging conversations.
• Collaborate with cross‑functional teams to ensure seamless customer journeys.
• Participate in continuous learning initiatives to stay current with industry trends and product updates.
• Act as a brand ambassador, representing brighthush’s values and mission in every interaction.
• Assist in the creation and refinement of knowledge base articles, FAQs, and training materials.
• Monitor customer satisfaction metrics and contribute to quarterly CSAT and NPS reporting.

Essential Qualifications

• High school diploma or equivalent (college degree preferred).
• Minimum of 6 months of customer service experience, preferably in healthcare or a related field.
• Age 18 or older, with a valid driver’s license (if required for occasional travel).
• Strong written and verbal communication skills in English.
• Proficiency in using remote desktop tools and collaboration platforms.

Preferred Qualifications

• Experience working in a remote or hybrid environment.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and ticketing systems.
• Knowledge of HIPAA regulations and data privacy best practices.
• Background in medical billing, coding, or clinical support.
• Strong analytical skills and the ability to translate data into actionable insights.
• Experience with telehealth platforms and virtual care workflows.
• Prior exposure to SaaS product support and customer success metrics.

Skills & Competencies

• Exceptional verbal and written communication skills.
• High emotional intelligence and the ability to empathize with patients and providers.
• Strong problem‑solving skills and a proactive mindset.
• Ability to manage multiple tasks and priorities in a fast‑moving environment.
• Tech‑savvy, comfortable learning new software and tools quickly.
• Team player who thrives in a collaborative, cross‑functional setting.
• Adaptability to evolving processes and product features.
• Commitment to continuous improvement and self‑development.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Healthcare Customer Success Specialist, you will have access to:

• Structured mentorship programs with senior leaders in customer success and product development.
• Paid training courses and certifications in healthcare technology, customer experience, and data analytics.
• Clear advancement tracks that can lead to roles such as Customer Success Manager, Product Support Lead, or Operations Analyst.
• Regular performance reviews that focus on both skill development and career aspirations.
• Opportunities to lead cross‑departmental projects, enhancing your leadership portfolio.
• Participation in industry conferences, webinars, and thought‑leadership panels.

Work Environment & Culture

Our culture is built on the principles of transparency, collaboration, and continuous improvement. Even though you’ll be working remotely, you’ll feel connected to the team through:

• Weekly virtual town halls and team check‑ins.
• Monthly virtual coffee chats and cross‑departmental knowledge‑sharing sessions.
• Access to a digital collaboration hub that includes chat, video, and project management tools.
• A culture that values work‑life balance, encouraging you to set boundaries and recharge.
• Inclusive events celebrating cultural holidays, diversity milestones, and community service initiatives.
• Peer recognition programs that highlight outstanding contributions.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, vision, dental, and mental‑health coverage.
• 401(k) with company match.
• Paid time off (PTO) and flexible scheduling.
• Professional development stipend.
• Employee wellness programs and resources.
• Access to a home‑office stipend for equipment and connectivity.
• Annual wellness stipend for fitness, meditation, or health‑related activities.

How to Apply

Ready to join a team that is redefining digital healthcare? Click the link below to submit your application and become part of the brighthush family.

Apply Now

Closing Statement

At brighthush, we are committed to creating a healthier future through technology and compassion. If you are passionate about delivering exceptional customer experiences, thrive in a remote setting, and want to make a tangible impact on patient and provider success, we encourage you to apply today. Join us in championing compassionate digital care and driving measurable health outcomes across the United States.