Seasoned Remote Healthcare Customer Support Specialist – Patient Advocacy & Telehealth Excellence – U.S. (brighthush)

About brighthush and the Telehealth Revolution

At brighthush, we are redefining the way patients connect with the healthcare system. With a mission to make high‑quality medical care accessible, convenient, and compassionate, our telehealth platform brings doctors, specialists, and support staff directly into the homes of millions of patients across the United States. As a global leader in customer experience, brighthush blends cutting‑edge technology with a human‑centric approach, ensuring that every patient interaction is seamless, supportive, and solution‑oriented. If you are passionate about improving patient outcomes, love problem‑solving, and thrive in a fast‑moving, remote environment, we invite you to join our dedicated team of healthcare advocates.

Why This Role Matters

The Remote Healthcare Customer Support Specialist is the frontline voice of brighthush’s patient community. You will be the trusted guide who helps patients navigate appointments, resolve billing questions, troubleshoot technical issues, and access vital resources—all while maintaining the highest standards of empathy and professionalism. Your work will directly influence patient satisfaction scores, reduce churn, and strengthen our reputation as a patient‑first organization.

Key Responsibilities

• Inbound & Outbound Communication: Handle a high volume of patient calls, emails, and chat inquiries, ensuring timely and accurate responses.
• Issue Resolution: Diagnose and resolve a wide range of patient concerns, from scheduling conflicts to insurance authorization questions.
• Patient Advocacy: Act as a patient advocate by providing clear guidance, empathy, and follow‑up on unresolved issues.
• Data Management: Log all interactions accurately in our CRM system, maintaining up‑to‑date patient records and documentation.
• Collaboration: Work closely with clinical teams, billing specialists, and technical support to ensure a unified patient experience.
• Continuous Improvement: Identify recurring pain points and propose process enhancements to improve efficiency and patient satisfaction.
• Compliance & Quality Assurance: Adhere to HIPAA regulations, internal policies, and quality metrics, participating in regular audits and training sessions.
• Technology Utilization: Master our telehealth platform, knowledge base, and support tools to deliver swift, accurate assistance.

Essential Qualifications

• Education: Bachelor’s degree or higher in Healthcare Administration, Nursing, or a related field. A Registered Nurse (RN) credential is highly preferred.
• Experience: Minimum of 6 months in a healthcare or customer service role, demonstrating strong communication and problem‑solving skills.
• Technical Proficiency: Comfortable using multiple software platforms (CRM, ticketing systems, telehealth portals) and quick to learn new tools.
• Communication Skills: Exceptional verbal and written communication abilities, with a calm, patient‑centered tone.
• Empathy & Resilience: Ability to remain composed under pressure, handle sensitive situations, and maintain a positive attitude.
• Availability: Flexibility to work across various shifts, including evenings, weekends, and holidays, to meet patient needs.

Preferred Qualifications

• Prior experience in a telehealth or virtual care environment.
• Knowledge of insurance billing, prior authorization processes, and common payer policies.
• Experience with HIPAA compliance and data privacy best practices.
• Multilingual capabilities (Spanish, French, Mandarin, etc.) to serve a diverse patient population.
• Demonstrated ability to work independently in a remote setting, managing time and priorities effectively.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help patients achieve better health outcomes.
• Problem‑Solving: Analytical thinking to troubleshoot issues and propose practical solutions.
• Attention to Detail: Accurate data entry and documentation to maintain compliance and quality.
• Team Collaboration: Strong interpersonal skills to coordinate with cross‑functional teams.
• Adaptability: Ability to thrive in a dynamic environment with evolving processes and technologies.
• Time Management: Efficiently juggle multiple tasks while meeting performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Healthcare Customer Support Specialist, you will have the opportunity to:

• Progress to a Senior Support Specialist role, taking on more complex cases and mentoring new hires.
• Transition into a Quality Assurance Analyst or Process Improvement Lead, shaping the future of our support operations.
• Explore cross‑departmental projects in Clinical Operations, Product Management, or Data Analytics.
• Participate in continuous learning programs, including certifications in healthcare informatics, customer experience, and project management.
• Attend virtual conferences, webinars, and workshops to stay ahead of industry trends.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and teamwork—values that are especially important in a remote setting. Our culture encourages:

• Flexibility: Work from anywhere in the U.S. with a reliable internet connection.
• Collaboration: Daily stand‑ups, weekly team huddles, and cross‑functional brainstorming sessions.
• Recognition: Regular shout‑outs, performance bonuses, and a peer‑to‑peer recognition program.
• Well‑Being: Access to virtual wellness programs, mental health resources, and a supportive HR team.
• Diversity & Inclusion: A commitment to creating an inclusive environment where every voice is heard.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Health Benefits: Comprehensive medical, vision, and dental coverage for you and your dependents.
• Retirement Plans: 401(k) with company match to help you build long‑term financial security.
• Paid Time Off: Generous vacation, sick leave, and personal days to maintain work‑life balance.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.
• Technology Stipend: Monthly allowance for home office equipment and high‑speed internet.
• Employee Assistance Program: Confidential counseling and support services.
• Wellness Incentives: Gym membership discounts, wellness challenges, and health‑related rewards.

How to Apply

Ready to make a difference in patient care from the comfort of your own home? Click the link below to submit your application and join the brighthush family. We look forward to learning how your skills and passion align with our mission to transform healthcare delivery.

Apply to this role now

Join brighthush – Where Compassion Meets Innovation

As a Remote Healthcare Customer Support Specialist, you will be at the heart of a movement that empowers patients, supports clinicians, and leverages technology to break down barriers to care. If you bring empathy, resilience, and a drive for excellence, we want you on our team. Apply today and help us shape the future of healthcare—one conversation at a time.