Seasoned Remote Help Desk Customer Service Representative – Temporary Support Specialist for Federal Healthcare Services

About brighthush

brighthush is a leading partner in the federal technology and services sector, dedicated to delivering secure, compliant solutions that empower millions of Americans to access vital healthcare information and benefits. With a reputation for excellence, innovation, and a steadfast commitment to mission‑critical programs, brighthush plays a pivotal role in supporting the nation’s healthcare infrastructure. As a fully remote organization, brighthush embraces flexibility, collaboration, and a culture of continuous improvement, ensuring that every team member can thrive in a dynamic, high‑impact environment.

Position Overview

We are seeking a highly motivated, customer‑centric Help Desk Specialist to join our temporary team. This role will serve as the central point of contact for providers and end‑users, offering technical support, troubleshooting, and guidance on self‑registration and profile management processes. The successful candidate will work closely with project managers, technicians, and cross‑functional teams to resolve issues, maintain system integrity, and enhance the overall user experience.

Key Responsibilities

• Provide desktop and operational support to assigned sites and remote offices, ensuring seamless access to critical healthcare systems.
• Install, configure, and maintain desktops, laptops, printers, scanners, and peripheral devices, including remote access hardware.
• Deploy and support a variety of PC operating systems, ensuring compatibility and security compliance.
• Diagnose, resolve, and document user issues, leveraging remote desktop tools to assist users in remote or home office settings.
• Maintain accurate, timely updates in the ticketing system, knowledge bases, and troubleshooting documentation.
• Assist in troubleshooting advanced technical issues within network and telecommunications environments, focusing on workstation‑level problems.
• Act as a technical liaison to project managers, facilitating the integration and transition of new technology initiatives into production support.
• Support software and workstation image management, utilizing image deployment tools to perform imaging tasks.
• Identify areas for improvement in the technical support environment and collaborate with management on solutions.
• Participate in team meetings, knowledge sharing sessions, and continuous improvement projects.
• Perform additional duties as assigned by management to support organizational goals.

Essential Qualifications

• High school diploma or equivalent; 0–2 years of relevant experience.
• Strong verbal and written communication skills, with a customer‑service mindset.
• Proficient in troubleshooting hardware, software, and network issues.
• Experience with remote desktop support tools and ticketing systems.
• Ability to follow established processes, procedures, and guidelines to ensure consistent service delivery.
• Detail‑oriented, organized, and capable of managing multiple tasks simultaneously.
• Self‑motivated and able to work independently as well as collaboratively within a team.
• Availability to work Monday‑Friday, 10:30 AM–7:00 PM EST.
• Successful completion of the brighthush client vetting process is required.

Preferred Qualifications

• Additional training or education in IT support, networking, or related fields.
• Experience with image deployment software and workstation imaging.
• Familiarity with federal healthcare systems and compliance requirements.
• Knowledge of telecommunications environments and network troubleshooting.
• Previous experience in a temporary or contract support role.

Skills & Competencies

• Technical Proficiency: Strong understanding of desktop operating systems, peripheral devices, and remote access solutions.
• Analytical Thinking: Ability to diagnose complex problems and develop effective solutions.
• Communication: Clear, concise, and empathetic communication with users, teammates, and stakeholders.
• Adaptability: Comfortable navigating ambiguity, changing priorities, and evolving technologies.
• Collaboration: Willingness to share knowledge, support peers, and contribute to team success.
• Customer Focus: Commitment to delivering a high‑quality, user‑friendly experience.
• Time Management: Efficiently prioritize tasks to meet deadlines and service level agreements.

Career Growth & Learning Opportunities

Although this is a temporary, time‑limited position, brighthush offers a wealth of learning resources and professional development pathways. Participants will gain exposure to:

• Hands‑on experience with federal healthcare technology platforms.
• Cross‑functional collaboration with project managers, developers, and compliance teams.
• Mentorship from seasoned IT professionals.
• Access to internal training modules covering cybersecurity, data privacy, and system administration.
• Opportunities to contribute to process improvements and innovation initiatives.

Work Environment & Culture

At brighthush, we value flexibility, inclusion, and a results‑driven mindset. Our fully remote model empowers you to work from anywhere while staying connected through collaborative tools, virtual meetings, and real‑time communication platforms. We celebrate diversity, encourage continuous learning, and recognize the contributions of every team member.

Compensation & Benefits

While this role is temporary, brighthush offers competitive hourly compensation aligned with industry standards. In addition to pay, you will enjoy:

• Flexible work hours within the specified shift window.
• Access to a comprehensive benefits package for eligible employees, including health, dental, and vision coverage.
• Paid time off and holiday scheduling.
• Professional development resources and tuition reimbursement for relevant courses.
• Employee recognition programs and performance incentives.

How to Apply

Ready to join a mission‑driven team that makes a real difference in people’s lives? Submit your application through the link below. Please ensure you meet all eligibility criteria, including the successful completion of the brighthush client vetting process.

Apply to this position now

Closing Statement

brighthush is committed to fostering an inclusive environment where every team member can thrive. If you are passionate about technology, dedicated to customer service, and eager to contribute to a critical public‑health mission, we encourage you to apply. Join us in delivering secure, reliable support that empowers millions of Americans to access the healthcare services they need.