Seasoned Remote Italian‑Speaking Customer Service & Sales Representative – Global Tech Innovator – brighthush

About brighthush

brighthush is not just a technology company; it’s a movement that reimagines how people interact with the world around them. With a portfolio that spans cutting‑edge consumer electronics, smart home ecosystems, and AI‑driven solutions, brighthush has earned a reputation for relentless innovation, uncompromising quality, and an unwavering obsession with customer delight. Our mission is simple yet powerful: to create products that bring joy, convenience, and empowerment to millions across the globe.

Operating from a fully distributed, remote-first workforce, brighthush empowers its team members to work from anywhere while staying connected through a vibrant, collaborative culture. We celebrate diversity, encourage continuous learning, and reward creativity. As we expand our global footprint, we’re looking for passionate, bilingual professionals who can help us deliver exceptional service and drive sales in the Italian market.

Why Join brighthush?

• Impactful Work: You’ll be the voice of brighthush in Italy, guiding customers to the right products and ensuring they have a seamless experience.
• Remote Flexibility: Work from the comfort of your home in Portugal (or any location you choose) with a schedule that balances productivity and personal life.
• Career Growth: Opportunities to move into senior sales, account management, or product support roles within the organization.
• Learning & Development: Access to internal training, industry conferences, and mentorship programs.
• Competitive Compensation: A base salary plus performance‑based incentives, comprehensive benefits, and relocation support if needed.

Key Responsibilities

• Serve as the primary point of contact for Italian‑speaking customers, providing timely, accurate, and friendly assistance via phone, chat, and email.
• Identify customer needs and recommend brighthush products that best fit their lifestyle and budget.
• Achieve and exceed monthly sales targets, conversion rates, and customer satisfaction metrics.
• Collaborate with the global sales and support teams to resolve complex issues and share best practices.
• Maintain up‑to‑date knowledge of product features, updates, and industry trends.
• Document all customer interactions in the CRM system, ensuring data integrity and compliance with privacy regulations.
• Participate in regular training sessions, role‑plays, and performance reviews to continuously improve skills.
• Contribute to the creation of localized marketing materials, FAQs, and knowledge base articles in Italian.

Essential Qualifications

• Fluent in Italian (C2 level or higher) and proficient in English (B2 or above).
• Valid EU work permit or citizenship, with a strong preference for candidates already residing in continental Portugal or willing to relocate.
• Minimum of 2 years of experience in customer service, sales, or a related field, preferably within the technology or consumer electronics sector.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts in simple terms.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Self‑motivated, organized, and able to manage multiple priorities in a fast‑paced environment.
• Demonstrated ability to meet or exceed sales targets and deliver high‑quality customer experiences.

Preferred Qualifications

• Experience working in a fully remote or distributed team.
• Knowledge of the European consumer electronics market and key competitors.
• Additional language skills (e.g., Spanish, French) are a plus.
• Previous exposure to AI or IoT product lines.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and ensuring customer delight.
• Sales Acumen: Ability to identify upsell opportunities and close deals effectively.
• Technical Aptitude: Quick learner who can grasp product functionalities and troubleshoot issues.
• Adaptability: Comfortable with changing priorities and evolving product roadmaps.
• Team Collaboration: Willingness to share insights and support colleagues across time zones.
• Data‑Driven Decision Making: Comfortable analyzing metrics to refine strategies.

Career Path & Development Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Italian‑Speaking Customer Service & Sales Representative, you’ll have clear pathways to advance into:

• Senior Sales Specialist – leading high‑value accounts and mentoring new hires.
• Account Manager – managing long‑term relationships with key partners and retailers.
• Product Support Lead – overseeing technical support teams and driving product improvements.
• Regional Sales Manager – responsible for sales strategy across the Iberian Peninsula.

We provide continuous learning through internal workshops, external certifications, and access to industry events. Your growth is our priority.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote‑first approach means:

• Flexible working hours with a rotational shift system that balances coverage and personal time.
• Regular virtual team meetings, town halls, and informal “coffee chats” to foster connection.
• A collaborative mindset where ideas are welcomed and cross‑functional projects are the norm.
• Commitment to mental and physical well‑being, with resources such as wellness programs and ergonomic support.

Compensation & Benefits

• Competitive Base Salary: Market‑aligned remuneration for your experience and expertise.
• Performance Incentives: Monthly bonuses tied to sales targets and customer satisfaction scores.
• Health and dental coverage, including telehealth options.
• Paid time off, including a rotating day off and a full day of rest on Sundays.
• Relocation assistance for candidates moving to Portugal, covering housing, travel, and settling‑in costs.
• Access to a digital learning platform and annual budget for professional development.
• Employee referral program with attractive rewards.

How to Apply

If you’re a fluent Italian speaker with a passion for technology and a knack for turning inquiries into sales, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to explore how you can contribute to our mission of delivering joy through innovation.

Ready to join a global brand that values your voice and your growth? Click the link below to apply now and start your journey with brighthush.