Seasoned Remote Medical Billing & Customer Service Specialist – Radiology Revenue Cycle Expert, Patient & Insurance Liaison at brighthush

About brighthush

brighthush stands at the forefront of the radiology healthcare revolution, turning complex diagnostic imaging into a patient‑centric, data‑driven experience. With a nationwide network of state‑of‑the‑art imaging centers, we empower clinicians, patients, and insurers to collaborate seamlessly, ensuring accurate diagnoses and optimal treatment plans. Our mission is simple yet powerful: elevate the quality of patient care while streamlining the revenue cycle for referring providers across the United States. We do this by marrying cutting‑edge technology, rigorous compliance, and a culture of continuous improvement.

Why Join brighthush?

At brighthush, every team member is a catalyst for change. As a fully remote position, you’ll enjoy the flexibility to work from anywhere while being part of a high‑impact organization that values transparency, learning, and a shared commitment to excellence. We celebrate diversity, foster inclusion, and provide a supportive environment where your ideas can thrive. Whether you’re a seasoned professional or a rising star, brighthush offers the resources, mentorship, and career pathways to help you grow.

Role Overview

The Medical Billing Customer Service Specialist is the frontline advocate for patients, insurers, and referring clinicians. You will manage complex billing inquiries, resolve disputes, and ensure accurate, timely communication across multiple stakeholders. Your work directly supports brighthush’s revenue cycle management, enhances patient satisfaction, and upholds the integrity of our billing processes. In this role, you’ll be the bridge that connects clinical excellence with financial precision.

Key Responsibilities

• Serve as the primary point of contact for clinics, referring physicians, attorneys, insurance carriers, and patients regarding all billing inquiries.
• Investigate and clarify benefit explanations, denial reasons, and patient balances, providing clear, actionable explanations.
• Respond promptly to all communication channels—text, email, and mail—ensuring timely resolution of billing issues.
• Escalate complex or unresolved matters to the Senior Customer Service Specialist, maintaining a clear escalation path.
• Collaborate with revenue cycle management departments (coding, collections, compliance) to resolve discrepancies and optimize revenue capture.
• Maintain high quality assurance standards, consistently meeting or exceeding accuracy and response time metrics.
• Generate and email itemized statements, request letters of protection, and other billing documentation to attorneys and patients.
• Accurately update billing systems with patient demographics, insurance information, and other critical data.
• Proactively contact referring doctors, patients, insurance carriers, and attorneys to obtain updated coverage or demographic details.
• Identify and correct inaccurate adjustments, duplicate charges, reversed collection decisions, and insurance denials.
• Perform additional duties as assigned, contributing to continuous improvement initiatives.
• Document all interactions and resolutions in the customer relationship management (CRM) system, ensuring data integrity.
• Participate in weekly cross‑functional huddles to share insights, challenges, and best practices.
• Assist in the development of training materials and SOPs for new hires and ongoing staff development.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum of 2 years of customer service experience, preferably in a healthcare or billing environment.
• Strong written and verbal communication skills, with the ability to explain complex billing concepts in simple terms.
• Proficiency with electronic health record (EHR) and billing software; experience with brighthush is a plus.
• Detail‑oriented mindset with a commitment to accuracy and data integrity.
• Excellent problem‑solving skills and the ability to work independently in a remote setting.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with cloud‑based collaboration tools.
• Self‑motivated, proactive, and comfortable taking initiative to resolve issues without constant supervision.

Preferred Qualifications

• Prior experience in medical billing or revenue cycle management.
• Associate degree in Health Information Management, Accounting, or a related field.
• Bilingual proficiency in Spanish or another language, enhancing communication with diverse patient populations.
• Knowledge of insurance terminology, payer policies, and denial management processes.
• Experience with billing compliance and regulatory standards (HIPAA, CMS).
• Certification such as Certified Professional Biller (CPB) or Certified Coding Associate (CCA).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and resolving issues with empathy.
• Analytical Thinking: Ability to dissect complex billing scenarios and identify root causes.
• Communication: Clear, concise, and professional communication across all channels.
• Technical Proficiency: Comfortable navigating multiple software systems and quickly learning new tools.
• Time Management: Efficiently prioritize tasks to meet tight deadlines.
• Team Collaboration: Work effectively with cross‑functional teams in a virtual environment.
• Adaptability: Thrive in a fast‑paced, evolving industry with changing regulations and technologies.
• Attention to Detail: Meticulous approach to data entry, documentation, and quality assurance.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Comprehensive onboarding and continuous training programs covering billing best practices, compliance, and customer service excellence.
• Mentorship from senior revenue cycle professionals, providing guidance and career coaching.
• Opportunities to advance into specialized roles such as Billing Analyst, Revenue Cycle Manager, or Customer Success Lead.
• Regular performance reviews and clear pathways for promotion based on merit and impact.
• Access to industry conferences, webinars, and certifications (e.g., Certified Professional Biller).
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Leadership development programs for high‑potential employees.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere while staying connected with a vibrant, collaborative team. We prioritize:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A culture of transparency, where your voice is heard and your contributions are recognized.
• Commitment to mental and physical well‑being through wellness programs and resources.
• Inclusive hiring practices that celebrate diversity in all its forms.
• Access to cutting‑edge collaboration tools that enable seamless communication across time zones.

Compensation & Benefits

Competitive hourly rate ranging from $20.00 to $26.39, commensurate with experience and qualifications. In addition to your base pay, you’ll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Life and disability insurance.
• Tuition reimbursement for continuing education.
• Adoption assistance and pet insurance.
• Paid time off, holidays, and flexible vacation policies.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Employee referral bonus program.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, or any other protected status.

How to Apply

Ready to make a difference in the radiology healthcare sector? Click the link below to submit your application and join the brighthush team. We look forward to exploring how your expertise can help us elevate patient care and streamline revenue cycles across the nation.