Seasoned Remote Medical Virtual Assistant – Pediatric Therapy Support Specialist with Advanced EMR, Telehealth, and Insurance Coordination Expertise – Empower Families at brighthush

About brighthush

brighthush is a pioneering virtual pediatric care provider that blends evidence‑based therapy with a child‑centered, holistic philosophy. Since our inception in 2018, we have grown from a modest virtual clinic into a national leader in pediatric therapy, serving families across California and beyond. Our mission is simple yet powerful: to give every child the opportunity to thrive in a safe, nurturing environment while equipping families with the tools and confidence they need to navigate the healthcare system.

Why This Role Matters

Imagine a day where every appointment runs smoothly, every family feels heard, and every therapist can focus on what they do best—helping children reach their full potential. As a Remote Medical Virtual Assistant at brighthush, you will be the invisible hand that makes this possible. Your work will:

• Enable families to access timely, high‑quality therapy services.
• Support therapists in delivering consistent, child‑centered care.
• Contribute to a culture of empathy, collaboration, and continuous improvement.

In return, you’ll join a purpose‑driven team that values your expertise, encourages professional growth, and celebrates the impact you make every day.

Day in the Life

Your day will be dynamic, collaborative, and deeply rewarding. Here’s a snapshot of what you can expect:

• Morning Sync: Review the day’s schedule, confirm appointments, and resolve any last‑minute changes.
• Family Outreach: Respond to inquiries via phone, email, and chat, ensuring families feel supported and informed.
• Insurance Navigation: Verify coverage, submit prior authorizations, and troubleshoot billing issues.
• Team Collaboration: Coordinate with therapists, billing staff, and leadership to streamline workflows.
• Data Management: Update electronic medical records, maintain confidentiality, and ensure compliance with HIPAA.
• Continuous Learning: Participate in weekly training sessions on telehealth best practices and new EMR features.

Key Responsibilities

Scheduling & Coordination

• Schedule and reschedule patient appointments using the brighthush EMR system.
• Confirm new patient appointments and manage therapist calendars to maximize efficiency.
• Coordinate telehealth sessions and multidisciplinary care team meetings.
• Assist families with insurance‑related scheduling, such as gap exceptions and coverage clarifications.
• Maintain a real‑time dashboard of all upcoming appointments and flag potential conflicts.

Patient & Insurance Support

• Respond to phone and email inquiries with empathy, professionalism, and a child‑first mindset.
• Verify insurance coverage details, answer related questions, and provide guidance on benefits.
• Submit and manage prior authorization requests, ensuring timely approvals.
• Maintain accurate, confidential electronic medical records in compliance with HIPAA and clinic policies.
• Escalate complex insurance or billing issues to the appropriate specialist.

Administrative Support

• Support therapists with calendar coordination and care logistics.
• Collaborate with team members to streamline day‑to‑day operations and improve workflow.
• Greet patients virtually, guide them through onboarding steps, and ensure a welcoming experience.
• Assist with billing inquiries, payment processing, and financial documentation.
• Generate and distribute weekly operational reports to leadership.

Essential Qualifications

• Minimum of 2 years experience in healthcare customer service, scheduling, or administrative support.
• Proven track record managing schedules, authorizations, and insurance verification.
• Comfortable using EMR systems (preferred experience with brighthush).
• Strong communication, multitasking, and problem‑solving skills.
• Spanish‑speaking candidates are highly encouraged to apply.
• High level of attention to detail and organizational excellence.

Preferred Qualifications

• Experience in pediatric therapy settings (OT, speech, or related disciplines).
• Knowledge of telehealth platforms and virtual care best practices.
• Familiarity with HIPAA regulations and data privacy protocols.
• Previous experience with remote or virtual team collaboration tools.
• Certification in medical billing or coding is a plus.

Skills & Competencies for Success

• Empathy & Compassion: Ability to connect with families and understand their unique needs.
• Organizational Excellence: Mastery of calendar management, prioritization, and attention to detail.
• Technical Proficiency: Comfortable navigating EMR, brighthush, and related software; quick learner of new tools.
• Communication: Clear, concise, and professional written and verbal communication.
• Adaptability: Thrive in a fast‑paced, evolving environment; handle unexpected challenges with grace.
• Team Collaboration: Work seamlessly with therapists, billing staff, and leadership to achieve shared goals.
• Problem‑Solving: Identify root causes of scheduling or billing issues and implement effective solutions.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Medical Virtual Assistant, you’ll have access to:

• Ongoing training in pediatric therapy best practices and telehealth delivery.
• Mentorship from seasoned clinicians and administrative leaders.
• Opportunities to transition into clinical support roles, such as Therapy Coordinator or Clinical Operations Manager.
• Participation in community outreach and research initiatives that shape the future of pediatric care.
• Access to a library of webinars, podcasts, and industry publications.

Work Environment & Company Culture

Our culture is built on:

• Purpose‑Driven Mission: Every task contributes to improving children’s lives.
• Collaboration: Cross‑functional teamwork that values diverse perspectives.
• Flexibility: Fully remote work with a supportive virtual community.
• Recognition: Celebrating achievements through shout‑outs, spot bonuses, and team events.
• Well‑Being: Access to mental health resources, wellness programs, and a healthy work‑life balance.
• Innovation: Encouraging creative problem‑solving and continuous improvement.

Compensation, Perks, & Benefits

While specific figures are tailored to experience, you can expect:

• Competitive salary commensurate with your background and expertise.
• Health, dental, and vision insurance options.
• Paid time off, holidays, and a flexible schedule.
• Professional development stipend and tuition reimbursement.
• Employee wellness program, including virtual fitness classes and mindfulness sessions.
• Opportunity to make a meaningful impact on families across California and beyond.
• Access to a 401(k) plan with company match.
• Annual performance bonus potential.

Ready to Make a Difference?

If you’re a compassionate, detail‑oriented professional eager to support children and families, we invite you to join brighthush. Your expertise will help us deliver seamless, child‑centered care while fostering a supportive, growth‑oriented workplace.

Apply today and become part of a team that transforms lives through meaningful connection, compassion, and care.