Seasoned Remote Outbound Customer Care Specialist – Championing Volunteer Engagement & Heart Health Advocacy at brighthush

About brighthush

For more than a century, brighthush has been a beacon of innovation in cardiovascular and brain health. From pioneering research that reshaped our understanding of heart disease to global public‑health campaigns that inspire millions to live healthier, brighthush has consistently translated science into action. Our mission is simple yet profound: reduce heart disease and stroke mortality worldwide by empowering individuals with knowledge, tools, and community support.

We achieve this through a blend of evidence‑based programs, cutting‑edge technology, and a worldwide network of volunteers, donors, and partners. Every conversation we facilitate—whether a phone call, an email, or a virtual meeting—serves as a catalyst for change, helping people understand their health, take proactive steps, and ultimately save lives.

Why Join brighthush?

At brighthush, purpose meets opportunity. Whether you are a seasoned customer‑service veteran or a recent graduate eager to make an impact, you’ll find:

• Full remote flexibility with a fully equipped home office (laptop, monitor, keyboard, mouse, headset) and a stipend for home‑office upgrades.
• Competitive hourly pay of $17.50 plus a comprehensive benefits package that grows with your tenure.
• Access to brighthush U, our award‑winning online learning platform with over 100,000 resources, including courses in customer service excellence, health communication, data analytics, and leadership.
• A culture that celebrates work‑life harmony, diversity, and inclusion, with flexible scheduling that respects personal commitments while ensuring coverage during core business hours.
• Opportunities to mentor, network, and advance within a global organization that values innovation, collaboration, and continuous improvement.

Key Responsibilities

As an Outbound Customer Care Specialist, you will be the friendly voice that connects with volunteers, donors, and community members, strengthening relationships and amplifying our mission across the globe. Your day‑to‑day tasks will include:

• Making routine outbound calls to thank donors, welcome volunteers, and support events such as the brighthush Walk and youth advocacy initiatives.
• Building and maintaining ongoing support relationships, providing volunteers with educational resources on fundraising and engagement.
• Responding to inquiries by directing callers to published materials, secondary sources, or senior staff as needed.
• Following up on prior conversations to ensure satisfaction and continued participation.
• Utilizing multiple software platforms to track contact information, log interactions, and update CRM records.
• Collaborating with cross‑functional teams (Marketing, Events, Volunteer Services) to refine outreach strategies and share insights.
• Tracking and reporting on key performance metrics such as call volume, conversion rates, and volunteer retention.
• Participating in weekly virtual coffee chats and monthly town‑hall meetings to stay aligned with organizational goals and celebrate milestones.
• Assisting in the creation and distribution of donor appreciation materials, volunteer newsletters, and event follow‑up communications.
• Contributing ideas for improving the outbound outreach process, including script enhancements, call routing, and data capture techniques.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in communications, public health, or a related field is a plus.
• 0–2 years of relevant experience; at least six months of customer interaction experience preferred.
• Strong customer‑satisfaction focus and passion for helping others.
• Excellent verbal and written communication skills, including typing accuracy and the ability to convey complex information clearly.
• Proficiency in multitasking across several software programs and the internet simultaneously.
• Availability to work Monday–Friday, 8:30 am–5:00 pm Central Time, with flexibility for occasional weekend or holiday coverage.
• Comfortable with data entry, CRM usage, and basic analytics reporting.
• Positive, proactive attitude with a willingness to learn and adapt in a fast‑moving environment.

Preferred Qualifications

• Experience in a call center or customer‑service environment, preferably in a non‑profit or health‑care outreach setting.
• Background in non‑profit or health‑care outreach, including event coordination or volunteer management.
• Knowledge of CRM systems (e.g., Salesforce, HubSpot, or similar platforms).
• Demonstrated ability to meet or exceed performance metrics, such as call quotas, satisfaction scores, and conversion rates.
• Fluency in additional languages (Spanish, French, Mandarin, etc.) is a plus.
• Experience with telehealth or virtual engagement tools.

Core Competencies & Skills

• Customer‑centric mindset with a genuine desire to make a difference.
• Strong problem‑solving and critical‑thinking abilities, with a proactive approach to resolving issues.
• Adaptability to changing priorities and evolving technology, including rapid learning of new software.
• Team collaboration and cross‑departmental communication, with a track record of working effectively in virtual teams.
• Time‑management skills to meet daily call quotas and follow‑up deadlines.
• Data‑driven approach: comfortable interpreting metrics and reporting outcomes to stakeholders.
• Strong organizational skills, with meticulous attention to detail in data entry and record‑keeping.
• Resilience and emotional intelligence, especially when handling sensitive or emotional conversations.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As an Outbound Customer Care Specialist, you’ll have access to:

• brighthush U – a vast library of courses covering customer service excellence, health communication, data analytics, and leadership.
• Mentorship programs pairing you with senior leaders in the organization, providing guidance and career coaching.
• Employee Resource Groups (ERG) focused on health advocacy, volunteerism, and diversity, offering networking and community‑building opportunities.
• Annual performance reviews with clear pathways for advancement into senior support roles, project management, or program coordination.
• Tuition assistance for courses related to your current duties or future career aspirations.
• Opportunities to lead small projects or initiatives, such as developing a volunteer onboarding guide or creating a donor appreciation campaign.
• Access to industry conferences, webinars, and workshops that enhance your skill set and broaden your professional network.

Work Environment & Company Culture

Our remote, inclusive culture is built on trust, transparency, and shared purpose. You’ll experience:

• Weekly virtual coffee chats to foster community and collaboration among remote teammates.
• Regular town‑hall meetings where leadership shares updates, celebrates milestones, and invites feedback.
• A flexible schedule that respects personal commitments while ensuring coverage during core business hours.
• A supportive team that values your ideas, encourages continuous improvement, and recognizes your contributions.
• Access to a digital collaboration hub (Slack, Microsoft Teams) for real‑time communication and knowledge sharing.
• Annual virtual retreats that combine learning sessions, wellness activities, and team‑building exercises.
• A culture that celebrates diversity, equity, and inclusion, with initiatives such as unconscious bias training and inclusive hiring practices.

Compensation & Benefits

We believe in rewarding dedication and excellence. In addition to a competitive hourly rate, you’ll enjoy:

• Health, dental, and vision insurance plans with a generous coverage package.
• Short‑term and long‑term disability coverage to protect you and your family.
• Life insurance and an employee assistance program for mental‑health support.
• Retirement plan with employer match, ensuring your future is secure.
• Paid time off (minimum 16 days per year for new hires, increasing with tenure) and 12 paid holidays.
• Telemedicine and medical consultation services for convenient, on‑demand care.
• Employee wellness initiatives, including virtual fitness classes, mindfulness sessions, and nutrition webinars.
• Tuition assistance for courses that align with your role or future career goals.
• Home‑office stipend and equipment upgrades to support a productive remote work environment.
• Employee referral bonus program that rewards you for bringing talented peers to the team.

How to Apply

If you’re ready to bring your customer‑service expertise to a mission‑driven organization, we’d love to hear from you. Submit your application through our careers portal and join a team that values your voice, your vision, and your impact. Please include a resume, a brief cover letter outlining why you’re passionate about heart health advocacy, and any relevant certifications or training.

Join the brighthush Life Community

Stay connected and receive updates on new opportunities, events, and community stories by joining the brighthush Life community. Follow us on LinkedIn, Instagram, Facebook, and X to see how we’re making a difference every day. Engage with fellow volunteers, donors, and staff, and share your own stories of impact.

We celebrate diversity and are committed to creating an inclusive environment for all employees. brighthush is an equal‑opportunity employer and welcomes applicants from all backgrounds, including veterans and individuals with disabilities.

Ready to make a difference? Apply today and help us build a healthier future for everyone.