Seasoned Remote Part‑Time Insurance Customer Service Representative – Flexible Hours, Join brighthush’s Innovative Team for Growth & Impact

Welcome to brighthush – Where Innovation Meets Insurance

In an era where technology is reshaping every industry, brighthush stands at the forefront of the insurance sector, blending cutting‑edge digital solutions with a heartfelt commitment to customer care. Our mission is simple yet powerful: to deliver seamless, personalized coverage that empowers individuals and businesses across the Midwest and beyond. We’re more than a provider; we’re a movement that champions continuous learning, collaboration, and forward‑thinking solutions. If you’re looking for a place where your expertise is valued, your growth is accelerated, and your impact is tangible, brighthush is the destination.

Why This Role Matters

As a Seasoned Remote Part‑Time Customer Service Representative (CSR), you will be the first point of contact for our policyholders. Your day‑to‑day interactions shape customer satisfaction, influence retention rates, and ultimately protect the health of our insurance portfolio. Whether you’re processing endorsements, reviewing renewals, or providing back‑office support, you’ll play a pivotal role in ensuring that every policyholder feels heard, valued, and protected.

Key Responsibilities

• Endorsement & Policy Change Processing: Accurately capture and execute policy modifications, ensuring compliance with regulatory standards and internal procedures.
• Renewal Review & Compliance: Conduct meticulous reviews of renewal documents, verify accuracy, and flag any discrepancies for escalation.
• Back‑Office Administration: Maintain organized records, update databases, and support daily operational workflows.
• Team Collaboration: Work closely with underwriting, claims, and sales teams to resolve customer inquiries and streamline processes.
• Quoting Support: Assist in generating quotes for new and renewal business, providing timely and accurate information to prospects.
• Customer Interaction: Handle inbound calls, emails, and chat inquiries with professionalism, empathy, and a solutions‑oriented mindset.
• Continuous Improvement: Identify bottlenecks, propose process enhancements, and contribute to the evolution of our customer service framework.

Essential Qualifications

• Bachelor’s Degree: Required in any discipline. Demonstrates strong analytical and communication skills.
• Insurance Knowledge: Prior experience in underwriting, claims, or related roles is a plus but not mandatory.
• Technical Proficiency: Comfortable navigating CRM systems, spreadsheets, and other office software.
• Communication Skills: Clear, concise, and courteous in both written and verbal interactions.
• Organizational Ability: Manage multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced environment.
• Self‑Motivation: Thrive in a remote setting with minimal supervision, maintaining high productivity and accountability.
• Adaptability: Quickly learn new tools, policies, and procedures as the industry evolves.

Preferred Qualifications

• Experience with insurance software platforms such as brighthush, brighthush, or similar.
• Background in customer‑facing roles within the financial services or insurance sectors.
• Knowledge of state and federal insurance regulations.
• Proficiency in multiple languages (e.g., Spanish, French) to serve a diverse customer base.
• Certification in Customer Service Excellence or related fields.

Skills & Competencies for Success

• Attention to Detail: Spot errors before they become issues.
• Problem‑Solving: Analyze situations, identify root causes, and implement effective solutions.
• Time Management: Balance routine tasks with urgent requests without compromising quality.
• Team Player: Collaborate across departments, share insights, and support peers.
• Customer‑Centric Mindset: Put the customer first, ensuring a positive experience at every touchpoint.
• Tech Savvy: Quickly adapt to new software and digital tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from day one. As a CSR, you’ll have access to a comprehensive development ecosystem designed to elevate your career trajectory.

• Structured onboarding with mentorship from seasoned professionals.
• Regular training modules covering product knowledge, compliance, and soft skills.
• Clear pathways to full‑time roles in underwriting, claims, or product management.
• Leadership development programs for high performers.
• Cross‑functional projects that broaden your skill set and industry perspective.
• Annual performance reviews that align your goals with brighthush’s strategic vision.

Work Environment & Culture

Fully Remote: Work from anywhere in Iowa, Wisconsin, Minnesota, Illinois, Nebraska, or the Kansas City area. We provide the flexibility to balance professional and personal commitments.

Home Office Setup: Candidates must have a reliable workspace, high‑speed internet, and a quiet environment conducive to focus. We’ll support you with a stipend for equipment upgrades if needed.

Inclusive Culture: brighthush champions diversity, equity, and inclusion. Every voice matters, and we celebrate unique perspectives that drive innovation.

Team Spirit: Even though we’re remote, we stay connected through weekly virtual huddles, monthly town halls, and informal “coffee chats.” Collaboration is at the heart of everything we do.

Innovation‑Driven Mindset: We encourage experimentation, reward creative problem‑solving, and celebrate successes—big or small—through peer recognition programs.

Compensation, Perks, and Benefits

• Competitive Pay: $25–$30 per hour, commensurate with experience and performance.
• Flexible Hours: 20–30 hours per week, with the possibility of shifting to full‑time based on performance and business needs.
• Health & Wellness: Access to a virtual wellness portal, mental health resources, and optional health insurance plans.
• Professional Development: Reimbursement for industry certifications, conferences, and online courses.
• Equity & Bonuses: Eligibility for performance bonuses and potential equity participation as part of our long‑term incentive program.
• Paid Time Off: Accrued vacation days, sick leave, and personal days to maintain work‑life balance.
• Technology Stipend: Up to $500 annually to upgrade your home office setup.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply Now – Join brighthush

We Can’t Wait to Meet You!

If you’re a motivated, detail‑oriented professional who thrives in a dynamic, remote environment, this role is your gateway to a rewarding career in insurance. At brighthush, we’re committed to your success, offering the tools, training, and culture that empower you to excel. Apply today and help us shape the future of insurance—one policy at a time.