Seasoned Remote Patient Billing Customer Service Specialist – 11 am – 8 pm EST Shift, 80+ Calls Daily, Competitive Pay & Growth Opportunities at brighthush

About brighthush

brighthush is not just a technology company; it is a movement that is reshaping the global healthcare ecosystem. By blending cutting‑edge data analytics, intuitive software platforms, and an unwavering focus on the human side of care, we empower hospitals, physician practices, and insurance carriers to streamline billing, eliminate administrative friction, and ultimately improve patient outcomes. Our solutions span continents, connecting thousands of clinicians, payers, and patients with real‑time insights that drive faster, more accurate payments and clearer financial conversations.

Our mission is simple yet transformative: accelerate life‑changing breakthroughs and elevate the delivery of care for patients everywhere. At brighthush, every call, every data point, and every policy update is an opportunity to make a tangible difference in the lives of those we serve.

Why brighthush is the Place to Grow Your Career

We believe that the most powerful change in healthcare starts with the people who touch it daily. At brighthush, you’ll find a culture rooted in curiosity, collaboration, and continuous learning. Whether you are a seasoned customer‑service veteran or a recent graduate eager to launch a career in healthcare, we provide a supportive environment where you can:

• Master cutting‑edge billing workflows and technology platforms.
• Develop leadership skills through mentorship and cross‑functional projects.
• Earn certifications and attend industry conferences at no cost.
• Advance into senior specialist, team lead, or managerial roles within a clear, transparent career ladder.
• Contribute to product innovation by sharing frontline insights with engineering and product teams.
• Participate in community outreach initiatives that bring health education to underserved populations.

Our people are our greatest asset. We reward empathy, resilience, and a problem‑solving mindset—qualities that define our team and the impact we have on patient outcomes.

Your Role and Impact

As a Remote Patient Billing Customer Service Specialist, you will be the frontline voice for patients, doctors’ offices, and insurance carriers. Your day will be fast‑paced, dynamic, and highly rewarding. You will:

Key Responsibilities

• Handle 80+ inbound calls per day, delivering clear, compassionate, and accurate billing information.
• Initiate and manage payment plans for patients with outstanding balances, ensuring compliance with regulatory and company policies.
• Navigate multiple internal resources and systems simultaneously to resolve patient inquiries in real time.
• Maintain and exceed performance metrics such as call resolution time, customer satisfaction scores, and accuracy rates.
• Participate in a structured training program to master brighthush’s billing processes, technology platforms, and compliance requirements.
• Collaborate with cross‑functional teams—Revenue Cycle Management, Claims, and IT—to troubleshoot complex issues and drive continuous improvement.
• Document all interactions accurately in our CRM, ensuring data integrity and audit readiness.
• Act as a patient advocate, ensuring that every billing question is answered with empathy and professionalism.
• Contribute to process improvement initiatives by sharing insights from frontline interactions.
• Assist in the onboarding of new team members by sharing best practices and troubleshooting tips.
• Participate in quality assurance reviews and provide feedback on system usability and customer experience.

Essential Qualifications

• High School Diploma or equivalent (Bachelor’s degree preferred).
• Minimum 1 + year of experience in a high‑volume call center, medical billing, or insurance claims environment.
• Proficiency in navigating multiple computer screens and applications simultaneously.
• Strong attention to detail and a commitment to accuracy.
• Excellent written and verbal communication skills in English.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Basic understanding of medical terminology and billing codes (e.g., CPT, ICD‑10).
• Comfortable with learning new software tools quickly and applying them to real‑world scenarios.

Preferred Experience

• Previous work in medical billing, patient financial services, or EOB processing.
• Experience handling high‑volume calls with multiple open windows and applications.
• Familiarity with insurance carrier systems and patient communication protocols.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with CRM platforms such as brighthush.
• Experience in a remote or hybrid customer‑service environment.

Technical & Practical Requirements

• Reliable high‑speed internet connection (minimum 50 Mbps download).
• Dedicated workspace free from distractions, with a quiet, structured environment.
• Ability to connect equipment to a router or modem via Ethernet cable (no Wi‑Fi, mobile routers, or hotspots).
• Comfortable using a dual‑monitor setup and multi‑window workflows.
• Standard office equipment: headset with noise cancellation, keyboard, mouse, and webcam.
• Basic troubleshooting skills for common hardware and software issues.

What brighthush Offers You

• Competitive Pay: $15.25 – $16.00 per hour, plus quarterly variable bonus potential.
• Shift Differential: 10% extra for the 11 am – 8 pm EST shift for residents in the Eastern time zone.
• Benefits for Full‑Time Employees: Medical, Dental, Vision, Life, STD/LTD, 401(k) with company match, Paid Time Off (PTO), Flexible Time Off (FTO), Tuition Reimbursement, Employee Stock Purchase Plan.
• Benefits for Part‑Time/PRN: Eligibility for 401(k) plan only.
• Remote Work Flexibility: Work from the comfort of your home office.
• Professional Development: Structured training, mentorship, and access to internal learning platforms.
• Wellness & Lifestyle: Fitness reimbursement program, no‑charge lab testing, and wellness resources.
• Inclusive Culture: brighthush is an equal‑opportunity employer committed to diversity, equity, and inclusion.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Specialist, you’ll have clear pathways to advance into:

• Senior Billing Specialist or Team Lead roles.
• Revenue Cycle Management Analyst or Process Improvement positions.
• Cross‑functional projects in data analytics, compliance, or technology implementation.
• Leadership tracks such as Regional Manager or Director of Patient Experience.

Our internal career development programs, mentorship initiatives, and continuous learning resources ensure that you can build a long‑term career path aligned with your interests and strengths. We invest in your growth through:

• Annual tuition reimbursement for relevant certifications (e.g., Certified Professional Biller).
• Access to industry conferences and webinars.
• Regular performance reviews with clear, actionable feedback.
• Opportunities to lead cross‑departmental projects and present findings to senior leadership.
• Participation in innovation labs where you can prototype new customer‑experience features.

Work Environment & Culture

brighthush’s culture is built on transparency, collaboration, and a shared commitment to patient success. You’ll experience:

• Regular virtual team huddles and cross‑departmental knowledge sharing.
• A supportive manager who provides real‑time feedback and coaching.
• Access to a digital knowledge base, FAQs, and troubleshooting guides.
• Recognition programs that celebrate high performance and innovative ideas.
• Inclusive events such as virtual happy hours, diversity workshops, and community service days.
• A flexible work schedule that respects your personal commitments while meeting business needs.
• Opportunities to collaborate with product, engineering, and data science teams to shape the future of healthcare billing.

Compensation & Benefits Overview

We believe that a comprehensive benefits package is essential to attract and retain top talent. In addition to competitive hourly wages and shift differentials, you’ll enjoy:

• Health, dental, and vision insurance with low employee premiums.
• Life insurance and short‑term / long‑term disability coverage.
• 401(k) retirement plan with company match.
• Paid time off (PTO) that accrues monthly, plus flexible time off (FTO) for personal needs.
• Tuition reimbursement for courses related to your role or career path.
• Employee Stock Purchase Plan (ESPP) to share in the company’s success.
• Wellness stipend for gym memberships, fitness classes, or wellness apps.
• Annual wellness check‑ups and lab testing at no cost.
• Employee assistance program (EAP) for mental health support.
• Paid parental leave and family‑friendly policies.

How to Apply

Ready to make a tangible impact on patient care while advancing your career? Click the link below to submit your application and join the brighthush team.