Seasoned Remote Patient Experience Operations Medical Virtual Assistant – Compassionate Care Coordinator for AI‑Driven Telehealth at brighthush

Introduction

Welcome to brighthush, a trailblazer at the intersection of artificial intelligence and patient‑centered care. Our mission is simple yet ambitious: to transform the way individuals access, experience, and benefit from health services by blending cutting‑edge technology with the empathy and expertise of human clinicians. As a global leader in telehealth innovation, we empower patients to take control of their health journeys from the comfort of their homes, while giving clinicians the tools they need to deliver personalized, data‑driven care.

In this dynamic environment, we’re looking for a Remote Patient Experience Operations Medical Virtual Assistant who will serve as the compassionate bridge between patients and our AI‑enhanced platform. If you thrive in a fast‑paced, mission‑driven setting and are passionate about improving health outcomes through technology, we invite you to join our team.

Key Responsibilities

• Patient Onboarding & Support: Guide new users through the registration process, ensuring a smooth, user‑friendly experience. Resolve technical or procedural questions via chat, email, or phone, and document interactions in our CRM.
• Clinical Workflow Coordination: Collaborate with physicians, nurses, and care teams to schedule virtual visits, send reminders, and confirm patient readiness. Act as the point of contact for any scheduling conflicts or last‑minute changes.
• Data Quality & Compliance: Verify that all patient data entered into the system meets HIPAA and GDPR standards. Flag inconsistencies, complete missing fields, and maintain audit trails.
• AI Interaction Management: Monitor AI‑generated patient prompts and triage them to the appropriate care provider. Provide real‑time feedback to improve AI accuracy and patient satisfaction.
• Feedback Loop & Continuous Improvement: Collect patient satisfaction metrics, analyze trends, and propose enhancements to the platform’s user interface and support workflows.
• Cross‑Functional Collaboration: Work closely with product, engineering, and marketing teams to relay user insights, test new features, and ensure alignment with business goals.
• Documentation & Reporting: Produce weekly reports on key performance indicators such as patient engagement, resolution time, and satisfaction scores. Present findings to senior leadership.

Essential Qualifications

• Bachelor’s degree in Healthcare Administration, Nursing, or a related field.
• Minimum of 2 years’ experience in a patient‑facing role within a telehealth or virtual care setting.
• Strong understanding of HIPAA regulations and data privacy best practices.
• Proficiency with electronic health record (EHR) systems and CRM platforms.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Demonstrated ability to troubleshoot technical issues and guide users through complex processes.
• High emotional intelligence and a genuine commitment to compassionate care.

Preferred Qualifications

• Experience working with AI‑driven clinical decision support tools.
• Background in data analytics or quality improvement projects.
• Certification in Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA).
• Familiarity with remote patient monitoring devices and wearable technology.
• Proficiency in multiple languages, especially Spanish, Mandarin, or Arabic.

Skills & Competencies

• Technical Proficiency: Comfortable navigating multiple software platforms, troubleshooting connectivity issues, and using data visualization tools.
• Problem‑Solving: Ability to think critically, identify root causes, and implement effective solutions quickly.
• Time Management: Manage a high volume of patient interactions while maintaining accuracy and compliance.
• Team Collaboration: Work seamlessly with cross‑functional teams in a distributed, remote environment.
• Adaptability: Thrive in a rapidly evolving industry where new technologies and protocols emerge regularly.
• Customer‑Centric Mindset: Prioritize patient satisfaction and advocate for their needs within the organization.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a cornerstone of our success. As a Remote Patient Experience Operations Medical Virtual Assistant, you will:

• Participate in quarterly training sessions covering the latest in AI, telehealth regulations, and patient engagement strategies.
• Access a curated library of industry certifications, including Certified Telehealth Professional (CTP) and HIPAA Compliance Specialist.
• Engage in mentorship programs pairing you with senior clinicians and product leaders.
• Contribute to cross‑departmental projects that shape the future of virtual care, providing a clear pathway to roles such as Clinical Operations Manager, Product Lead, or AI Ethics Officer.

Work Environment & Culture

Our culture is built on transparency, innovation, and a deep respect for work‑life balance. Key highlights include:

• Fully remote work model with flexible hours to accommodate global time zones.
• Monthly virtual town halls where leadership shares company updates and celebrates milestones.
• Inclusive community initiatives, including virtual wellness challenges, cultural exchange sessions, and volunteer opportunities.
• Access to a digital wellness platform offering meditation, fitness, and mental health resources.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to patient satisfaction metrics and operational efficiency.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Unlimited paid time off and a generous parental leave policy.
• Professional development stipend and reimbursement for relevant certifications.
• Equity options to share in the company’s long‑term success.

How to Apply

Ready to make a tangible impact on patient care while advancing your career in a cutting‑edge field? Click the link below to submit your application and join the brighthush family.