Seasoned Remote Patient Portal Support Specialist – Temp‑to‑Hire Customer Service Representative (New Mexico, Texas, Arizona, Oklahoma) – Elevate Patient Care with brighthush’s Compassionate Digital Health Support Team

About brighthush

brighthush is a forward‑thinking healthcare technology partner that empowers patients, providers, and payers to navigate the evolving landscape of health information with confidence and clarity. Founded in 2016, brighthush has grown to a vibrant team of 201‑500 professionals who thrive on innovation, collaboration, and a relentless commitment to patient‑centric service. Our mission is simple: to simplify the complex, so that every patient can access the information they need, when they need it.

Why This Role Matters

In today’s digital health ecosystem, the patient portal is the frontline of patient engagement. It is where patients ask questions, schedule appointments, review lab results, and connect with their care teams. As a Remote Patient Portal Support Specialist, you will be the friendly, knowledgeable voice that guides patients through these digital experiences. Your work will directly impact patient satisfaction, reduce clinical workload, and help our partners deliver high‑quality care.

Key Responsibilities

In this role, you will be the reliable resource that patients trust when they encounter questions or challenges with our patient portal and related non‑clinical services. Your day‑to‑day tasks will include:

• Answering inbound calls and chat inquiries with professionalism and empathy, ensuring each patient feels heard and supported.
• Using Microsoft Office, custom customer‑specific software, and a range of devices (laptops, desktops, mobile phones) to access and update patient records accurately.
• Collecting essential information from callers using a structured script, while maintaining a calm and patient demeanor even during high‑volume periods.
• Creating and documenting support tickets in our internal system, ensuring every detail is captured accurately for seamless handoff.
• Escalating unresolved issues to the appropriate internal teams (e.g., technical support, billing, or clinical operations) in a timely manner.
• Maintaining strict confidentiality of all patient data in accordance with HIPAA and company policies.
• Continuously improving your knowledge of medical terminology, EHR systems, and the My Pres/My Chart platforms.
• Participating in ongoing training sessions and certification programs to enhance your skill set and stay current with industry best practices.
• Collaborating with cross‑functional teams to provide feedback on portal usability and identify opportunities for process improvement.
• Monitoring call metrics and contributing to quality assurance initiatives to maintain high service standards.

Essential Qualifications

To thrive at brighthush, you should meet the following baseline requirements:

• High School diploma or GED (or equivalent experience).
• Reliable, high‑speed wired internet connection (router required).
• Prior experience in a customer service or technical support role, preferably in a call center environment.
• Basic proficiency with PC operations, desktop applications, and mobile devices.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong multitasking and problem‑solving abilities in a fast‑paced setting.
• Demonstrated ability to remain calm, professional, and empathetic during challenging interactions.
• Self‑motivated and adaptable, with a proven track record of succeeding in a remote work environment.
• Must reside in New Mexico, Texas, Oklahoma, or Arizona to qualify for this position.

Preferred Qualifications

While not mandatory, the following experiences will give you a competitive edge:

• Experience with My Pres and My Chart patient portal systems.
• Familiarity with electronic health record (EHR) platforms.
• Background in healthcare customer service or medical billing.
• Knowledge of medical terminology and basic clinical workflows.
• Previous remote work experience in a high‑volume call center.

Skills & Competencies

Success at brighthush hinges on a blend of technical aptitude and soft‑skill mastery:

• Customer Empathy: Genuine care for patient needs and a commitment to delivering high‑quality service.
• Communication: Clear, concise, and professional verbal and written communication.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Problem‑Solving: Ability to analyze situations, identify root causes, and propose effective solutions.
• Time Management: Efficiently juggle multiple tasks while maintaining accuracy and attention to detail.
• Adaptability: Quickly adjust to new processes, tools, and evolving patient needs.
• Team Collaboration: Work seamlessly with cross‑functional teams, sharing insights and best practices.
• Confidentiality: Uphold the highest standards of data privacy and security.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Customer Service Representative, you will:

• Receive comprehensive onboarding and continuous training on our systems, processes, and industry best practices.
• Have access to paid technical certifications that enhance your expertise in healthcare technology.
• Participate in mentorship programs that pair you with experienced leaders across the organization.
• Be invited to contribute ideas directly to leadership, including the CEO, fostering a culture of innovation and ownership.
• Progress into specialized roles such as Technical Support Specialist, EHR Analyst, or Customer Success Manager based on performance and interest.
• Attend quarterly skill‑refresh workshops covering emerging trends in digital health, patient engagement, and data security.
• Earn a “Digital Health Champion” badge after completing a series of advanced training modules.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and respect. Our remote culture encourages:

• Regular virtual team huddles and cross‑departmental knowledge sharing.
• A supportive environment where every voice is heard and valued.
• Flexible scheduling that respects work‑life balance while meeting patient needs.
• Opportunities to engage in community outreach and patient advocacy initiatives.
• Annual “Innovation Day” where remote teams brainstorm new features for the portal.
• Monthly wellness challenges and virtual fitness classes to keep the team energized.
• A culture that celebrates diversity, inclusion, and continuous learning.

Compensation & Benefits

While specific salary details are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote customer service roles.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance options for eligible employees.
• Paid time off, holidays, and flexible sick leave.
• Professional development stipend for certifications and training.
• Access to a robust employee wellness program and mental health resources.
• Remote equipment stipend to ensure you have the best tools for success.
• 401(k) plan with company match (for eligible employees).

How to Apply

Ready to make a difference in patient care while advancing your career in a dynamic, remote setting? Click the link below to submit your application and join the brighthush team.

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