Seasoned Remote Spanish‑Bilingual Customer Support Specialist – Multilingual Technical Support Expert, Service Excellence Champion, Client Success Leader, Remote Team Player at brighthush

Welcome to brighthush – Where Customer Experience Meets Innovation

At brighthush, we’re redefining what it means to deliver world‑class customer support in a digital age. With a presence in more than 30 countries, we empower brands to connect with their audiences through seamless, personalized service that turns every interaction into a memorable experience. Our mission is simple yet powerful: transform everyday conversations into moments of delight, trust, and loyalty. We achieve this by investing in our people, fostering a culture of continuous learning, and championing diversity and inclusion at every level of the organization.

Why Your Next Career Move Should Be with brighthush

When you join brighthush, you’re not just taking a job—you’re stepping into a community that values innovation, empathy, and growth. Here’s why our remote talent thrives:

• Remote Flexibility: Work from wherever you thrive—your home, a co‑working space, or a quiet café—while staying connected to a vibrant, global team.
• Competitive Compensation: Earn between $19.00 and $20.50 per hour, with the added excitement of performance‑based bonuses that reward your impact.
• Paid Training & Development: From onboarding to advanced skill‑building workshops, every learning opportunity is fully paid and designed to accelerate your career.
• Clear Career Pathways: Whether you aspire to senior support roles, team leadership, or specialized technical tracks, we provide the roadmap and mentorship to get you there.
• Comprehensive Benefits: 401(k) matching, health and wellness programs, flexible time off, and a supportive work environment that values work‑life balance.
• Diverse & Inclusive Culture: Join a team that celebrates different backgrounds, languages, and perspectives—because we believe diversity fuels innovation.

Your Role: Remote Spanish‑Bilingual Customer Support Specialist

As the frontline advocate for our Spanish‑speaking customers, you’ll blend technical troubleshooting, relationship building, and proactive service delivery. Your expertise will help shape the way our clients experience brighthush’s products and services.

Key Responsibilities

• Respond to inbound inquiries via phone, chat, and email in both Spanish and English, ensuring timely and accurate resolution.
• Diagnose and resolve technical issues related to our product suite, including software installation, configuration, and performance optimization.
• Document all interactions in the CRM system, maintaining high data integrity and compliance with company standards.
• Collaborate with cross‑functional teams—Engineering, Product, and Quality Assurance—to report bugs, suggest improvements, and track resolution status.
• Provide feedback on common customer pain points and contribute to the creation of knowledge base articles and FAQs.
• Participate in regular training sessions to stay current on product updates, industry trends, and best practices in customer service.
• Maintain a positive, empathetic, and professional demeanor, even during high‑volume or challenging situations.
• Adhere to scheduled shifts, ensuring consistent coverage and minimal downtime.

Essential Qualifications

• Fluency in Spanish (both written and spoken) with a strong command of English.
• Minimum of 1–2 years of experience in a customer support or technical support role.
• Proficient computer skills, including familiarity with CRM platforms (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.
• Excellent communication skills, with the ability to explain complex technical concepts in simple terms.
• Strong problem‑solving abilities and a proactive approach to troubleshooting.
• Reliable internet connection, a quiet workspace, and a dedicated headset or phone line.
• Commitment to attendance and punctuality throughout the training period and beyond.

Preferred Qualifications – Bonus Points

• Experience with SaaS products or cloud‑based solutions.
• Knowledge of common operating systems (Windows, macOS, Linux) and mobile platforms (iOS, Android).
• Previous exposure to bilingual support environments or multilingual customer bases.
• Certifications in customer service, technical support, or related fields.
• Demonstrated ability to work independently while collaborating effectively with remote teams.

Core Skills & Competencies

• Technical Aptitude: Quick learner of new software, tools, and troubleshooting methodologies.
• Communication: Clear, concise, and courteous in both Spanish and English.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet SLA targets.
• Adaptability: Comfortable with evolving processes, product updates, and shifting priorities.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team culture.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, growth is a shared journey. As a Customer Support Specialist, you’ll have access to:

• Structured mentorship programs pairing you with senior team members.
• Regular skill‑building workshops covering advanced troubleshooting, product deep dives, and customer psychology.
• Internal career pathways to roles such as Support Engineer, Technical Account Manager, or Team Lead.
• Cross‑departmental projects that expose you to product development, marketing, and data analytics.
• Annual performance reviews with clear metrics and personalized development plans.

Work Environment & Culture at brighthush – Where Collaboration Thrives

Our remote workforce thrives on collaboration, transparency, and mutual respect. We foster an environment where:

• Team members are encouraged to share ideas and challenge the status quo.
• Communication is open, with regular virtual town halls, stand‑ups, and informal coffee chats.
• Work‑life balance is respected through flexible scheduling and generous time‑off policies.
• Diversity and inclusion are not just buzzwords but guiding principles that shape our hiring, training, and promotion practices.
• Recognition is timely and meaningful—whether through shout‑outs, spot bonuses, or career advancement.

Compensation, Perks, and Benefits – A Holistic Package

While the base hourly rate ranges from $19.00 to $20.50, you will also enjoy:

• Performance‑based incentives tied to customer satisfaction scores and ticket resolution metrics.
• 401(k) matching to help you build a secure financial future.
• Health, dental, and vision insurance options for you and your dependents.
• Wellness stipend for gym memberships, meditation apps, or other self‑care activities.
• Annual professional development budget for courses, certifications, or conferences.
• Paid holidays, sick leave, and a generous vacation policy.

How to Apply – Take the Next Step

Ready to bring your bilingual expertise and passion for customer service to brighthush? Click the link below to submit your application and join a team that values innovation, empathy, and growth.

Apply to brighthush Today

We’re Excited to Meet You!

At brighthush, we’re building more than a support team—we’re creating a community of problem‑solvers who make a real difference in people’s lives. If you’re a Spanish‑speaking professional with a knack for turning challenges into opportunities, we want to hear from you. Join us and help shape the future of customer experience, one conversation at a time.