Seasoned Remote Technical & Customer Experience Advisor – Canada – Full‑Time, 100% Work‑From‑Home, Competitive Compensation, Career Growth, and Continuous Learning Opportunities

Welcome to brighthush – Where Remote Excellence Meets Customer Delight

brighthush stands at the forefront of the global customer experience revolution. With a presence in more than 90 contact centers worldwide and a rapidly expanding virtual footprint across North America, we have earned a reputation as a top remote‑work employer and a pioneer in crafting meaningful, customer‑centric interactions. Our mission is simple yet powerful: to empower people—our agents, our customers, and our partners—to achieve their best through exceptional service, continuous learning, and a culture that celebrates diversity, inclusion, and collaboration.

Why This Role Is a Game‑Changer for Your Career

As a Remote Technical & Customer Experience Advisor, you will become the friendly, knowledgeable voice that helps customers resolve technical issues with smartphones, tablets, and computers, while also assisting with account inquiries, service enrollment, cancellations, and charge disputes. You will work from the comfort of your home, supported by a fully equipped workstation, comprehensive training, and a supportive team that values your growth and well‑being.

Key Benefits That Set brighthush Apart

• Competitive starting salary of $19.50 CAD per hour plus monthly performance‑based incentives.
• Pay increases tied to continuous learning and advancement to higher support tiers.
• Full health benefits for you and your family—medical, dental, and vision coverage.
• Paid vacation time and flexible scheduling.
• All‑in‑one computer, monitor, and headset provided by brighthush.
• Structured, high‑impact work environment with a focus on work/life balance.
• Opportunity to develop new skills, earn certifications, and progress into higher‑level roles.
• Inclusive, collaborative culture that values every team member’s voice.

Key Responsibilities – What You’ll Do Every Day

In this role, you will:

• Handle high‑volume inbound calls from customers seeking technical support for mobile devices, tablets, and computers.
• Diagnose and troubleshoot hardware and software issues using multiple applications and knowledge bases.
• Provide clear, step‑by‑step instructions to customers, ensuring accuracy and timely resolution.
• Assist with account‑related requests, including service enrollment, cancellations, and charge disputes.
• Maintain detailed, accurate records of customer interactions in the CRM system.
• Adhere to strict quality standards, call metrics, and performance KPIs.
• Collaborate with cross‑functional teams—technical specialists, billing, and product support—to resolve complex issues.
• Participate in ongoing training and certification programs to stay current on product updates and industry best practices.
• Contribute to continuous improvement initiatives by providing feedback on processes and tools.

Essential Qualifications – What We Expect

To thrive at brighthush, you should meet the following criteria:

• Minimum age of 18 years.
• High school diploma or equivalent.
• Strong written and verbal English communication skills.
• Proficiency in typing at least 30 words per minute.
• Excellent customer‑service orientation with a friendly, professional demeanor.
• Ability to actively listen, empathize, and resolve conflicts calmly.
• Strong multitasking skills—simultaneously navigating multiple applications while speaking on the phone.
• Reliability and punctuality—strict adherence to a full‑time schedule (35–44 hours per week) and availability for evenings, weekends, and holidays as needed.
• Successful completion of a criminal background check.
• Access to a quiet, private home office with a dedicated door and no shared space.
• Hard‑wired internet connection (DSL, fiber, or cable) with minimum download speed of 20 Mbps, upload speed of 3 Mbps, and ping below 100 ms.
• Computer with built‑in webcam for training and meetings.

Preferred Qualifications – Give You a Competitive Edge

While not mandatory, the following experience will give you a competitive edge:

• Previous technical support or troubleshooting experience.
• Experience in a call center or remote work environment.
• Familiarity with financial transaction review and dispute resolution.
• Knowledge of mobile operating systems (iOS, Android) and common desktop platforms (Windows, macOS).
• Experience with CRM systems and ticketing platforms.

Skills & Competencies – The DNA of Success at brighthush

Success at brighthush requires a blend of technical aptitude and soft skills:

• Technical literacy—quick learning of new software, hardware, and troubleshooting procedures.
• Problem‑solving—analytical thinking to isolate root causes and devise effective solutions.
• Communication—clear, concise, and empathetic verbal and written communication.
• Time management—efficiently handling multiple tasks while maintaining high quality.
• Adaptability—thriving in a fast‑paced, dynamic environment with evolving priorities.
• Team collaboration—working seamlessly with remote colleagues and supervisors.
• Customer‑centric mindset—prioritizing customer satisfaction and building rapport.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we believe in investing in our people. As a Technical & Customer Experience Advisor, you will have access to:

• Structured learning paths that lead to higher support tiers and specialized technical roles.
• Certification programs in product knowledge, technical support, and customer service excellence.
• Mentorship from experienced agents and managers.
• Opportunities to transition into technical specialist, team lead, or quality assurance roles.
• Annual performance reviews that align your career goals with organizational objectives.

Work Environment & Culture – A Remote Experience Like No Other

brighthush fosters a culture of respect, inclusion, and continuous improvement. Our remote workforce enjoys:

• Fully equipped home office—computer, monitor, headset, and webcam supplied.
• Flexible scheduling that accommodates personal commitments.
• Regular virtual team meetings, training sessions, and social events.
• A supportive manager who provides coaching, feedback, and recognition.
• Clear career pathways and transparent promotion criteria.
• Access to a global community of customer experience specialists.

Compensation, Perks & Benefits – More Than Just a Salary

Beyond a competitive hourly rate, brighthush offers:

• Performance‑based monthly incentives that reward high quality and customer satisfaction.
• Annual salary reviews tied to skill advancement and tenure.
• Comprehensive health benefits—medical, dental, vision—for you and your family.
• Paid vacation and holiday time.
• Employee assistance programs and wellness resources.
• Opportunities for remote work across Canada—no relocation required.
• Recognition programs and employee awards.

How to Apply – Take the First Step Toward a Rewarding Career

Ready to become the voice that empowers customers and drives success at brighthush? Click the link below to submit your application and join our passionate, high‑performing team.

Apply to this job

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.