Seasoned Remote Travel Advisor & Global Customer Experience Specialist – Expert Trip Planning & International Destination Consulting at brighthush

About brighthush

brighthush is not just a travel agency; it’s a global movement that reimagines how people experience the world. With a network of trusted partners spanning every continent, a steadfast commitment to sustainable tourism, and a passion for crafting journeys that feel as personal as a handwritten note, brighthush empowers travelers to discover destinations that resonate with their unique stories. Our remote‑first culture means you can work from anywhere while staying connected through cutting‑edge collaboration tools, weekly virtual huddles, and a shared mission to create unforgettable experiences.

Why Join brighthush

At brighthush, you’ll be part of a dynamic, purpose‑driven team that values creativity, empathy, and continuous learning. We believe every traveler deserves a seamless experience—from the first inquiry to the last postcard. If you thrive in a flexible environment, love helping people, and want to deepen your expertise in travel planning, this role is designed for you.

Role Overview

As a Remote Travel Advisor, you will be the primary point of contact for clients throughout their entire travel journey. Your responsibilities will span from initial research and itinerary design to post‑trip follow‑up, ensuring that every interaction reflects the high standards of brighthush. This position offers the freedom to work from anywhere, a flexible schedule that adapts to your lifestyle, and the opportunity to collaborate with a global team of travel professionals.

Key Responsibilities

Client Journey Support

• Guide clients through every stage of the travel planning process, from discovery to booking.
• Provide detailed destination information, travel options, and personalized recommendations.
• Maintain professional, timely communication via email, phone, and chat throughout the booking experience.
• Follow up with clients to confirm travel plans, address any concerns, and ensure satisfaction.

Customer Service & Communication

• Respond to client inquiries with empathy, patience, and efficiency.
• Handle travel modifications, cancellations, and updates while minimizing disruption.
• Build and nurture positive relationships, turning first‑time travelers into repeat clients.
• Deliver exceptional customer service that reflects brighthush’s brand values.

Travel Coordination & Organization

• Provide up‑to‑date information on destinations, travel documentation, and agency processes.
• Maintain organized client records and communication logs in our CRM system.
• Ensure accuracy and attention to detail in itineraries, schedules, and booking confirmations.
• Collect post‑trip feedback to continuously improve the client experience.

Professional Growth & Team Collaboration

• Stay informed on travel trends, emerging destinations, and industry tools.
• Learn and adapt to new systems, technology, and agency resources.
• Collaborate with remote teammates in a supportive, knowledge‑sharing environment.
• Be flexible with evening availability when needed to support clients across time zones.

Essential Qualifications

• Proven experience in customer service or travel planning, preferably in a remote setting.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Excellent organizational skills, with a keen eye for detail and accuracy.
• Proficiency with CRM platforms, booking engines, and Microsoft Office or Google Workspace.
• Self‑motivated, proactive, and able to manage multiple client requests simultaneously.
• Passion for travel and a genuine desire to help others create memorable experiences.

Preferred Qualifications

• Experience with travel agencies, tour operators, or online travel platforms.
• Knowledge of visa requirements, travel insurance, and health & safety guidelines.
• Background in hospitality, tourism, or a related field.
• Familiarity with social media and digital marketing tools for travel promotion.
• Previous remote work experience with a proven track record of meeting or exceeding KPIs.

Skills & Competencies

• Customer Experience: Ability to anticipate client needs and deliver personalized solutions.
• Communication: Clear, concise, and friendly communication across multiple channels.
• Documentation: Accurate record‑keeping and meticulous attention to travel details.
• Time Management: Efficiently prioritize tasks and meet deadlines in a fast‑paced environment.
• Adaptability: Comfortable learning new tools and adjusting to evolving travel trends.
• Team Collaboration: Strong interpersonal skills and a collaborative mindset.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Monthly webinars on emerging travel trends, technology, and customer service best practices.
• Mentorship programs pairing you with senior advisors for guidance and skill enhancement.
• Opportunities to specialize in niche markets such as eco‑travel, adventure tourism, or luxury itineraries.
• Clear career pathways from Travel Advisor to Senior Advisor, Team Lead, or Operations Manager.
• Annual travel stipend to experience the destinations you recommend to clients.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected through:

• Weekly virtual team meetings and brainstorming sessions.
• Instant messaging channels for quick collaboration.
• Shared knowledge bases and resources for continuous learning.
• Flexible hours that accommodate your personal commitments and time zone differences.

We celebrate diversity, encourage innovation, and foster a supportive community where every voice matters.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary with performance‑based bonuses tied to client satisfaction and booking volume.
• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Annual travel stipend and discounted rates on partner experiences.
• Flexible work‑from‑home setup with equipment allowance.

How to Apply

If you’re ready to turn travel dreams into unforgettable journeys while enjoying the freedom of a remote role, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.