Seasoned Remote Travel Concierge & Customer Support Specialist – Global Travel Planning, Client Experience Leadership, and Adventure‑Driven Service Excellence at brighthush

About brighthush

brighthush is a trailblazing travel technology company that is redefining how people experience the world. By fusing cutting‑edge artificial intelligence, data‑driven insights, and an unrelenting passion for adventure, we empower travelers to discover, plan, and enjoy journeys that are personalized, hassle‑free, and unforgettable. Our mission is simple yet ambitious: make travel accessible, enjoyable, and memorable for everyone, everywhere.

Founded by a team of seasoned travel professionals and technologists, brighthush has grown into a global community of innovators who live in over 30 countries. We believe that great ideas can come from anywhere, and that a supportive, collaborative environment fuels innovation. Whether you’re a seasoned travel professional or a customer‑service enthusiast looking to grow, brighthush offers the tools, training, and community to help you thrive.

Why Join brighthush?

At brighthush, we’re more than a travel tech startup; we’re a movement that turns wanderlust into reality. Our platform blends AI‑powered recommendations with human expertise, creating a seamless experience that feels like a personal travel guide in your pocket. By joining our fully remote team, you’ll:

• Work alongside a diverse group of innovators who live in over 30 countries.
• Shape the future of travel by turning customer feedback into product enhancements.
• Enjoy a culture that values curiosity, experimentation, and work‑life balance.
• Receive a competitive compensation package that rewards performance and creativity.
• Benefit from a flexible work environment that respects your personal rhythm and global time zones.

Key Responsibilities

As a Remote Travel Concierge & Customer Support Specialist, you will be the frontline of our client experience, ensuring every traveler feels valued and supported from the moment they reach out to the moment they return home. Your day‑to‑day duties will include:

• Providing exceptional service via phone, email, and live chat, responding to inquiries with empathy, accuracy, and a sense of adventure.
• Creating, updating, and maintaining detailed itineraries in our proprietary booking system, ensuring all travel arrangements are accurate and compliant with company policies.
• Tracking client needs and preferences, proactively suggesting upgrades, local experiences, and travel tips that enhance the overall journey.
• Collaborating with cross‑functional teams—sales, operations, and product—to resolve complex issues and deliver seamless solutions.
• Documenting all interactions in our CRM, ensuring data integrity and providing actionable insights for continuous improvement.
• Participating in ongoing training sessions, product updates, and industry webinars to stay ahead of travel trends and platform enhancements.
• Contributing to knowledge‑base articles, FAQs, and internal best‑practice guides that empower teammates and improve service quality.
• Monitoring and reporting on key performance indicators such as response time, customer satisfaction scores, and resolution rates.
• Acting as a brand ambassador, representing brighthush’s values and mission in every customer interaction.

Essential Qualifications

We’re looking for candidates who bring a blend of customer‑service excellence and travel enthusiasm. The following qualifications are mandatory:

• High school diploma or equivalent; bachelor’s degree in hospitality, tourism, business, or a related field preferred.
• Minimum of 2 years of experience in customer support, preferably in travel, hospitality, or a related industry.
• Proficiency in English (written and spoken); additional languages are a strong advantage.
• Strong communication skills, with the ability to convey complex information clearly and concisely.
• Experience using CRM platforms (e.g., Salesforce, HubSpot, Zendesk) and booking tools.
• Self‑motivated, detail‑oriented, and capable of managing multiple tasks in a fast‑paced environment.
• Comfortable working remotely, with a reliable internet connection and a dedicated workspace.
• Basic understanding of travel logistics, including flight, hotel, and transportation booking processes.

Preferred Qualifications

While not required, the following attributes will set you apart:

• Prior experience in a travel concierge or travel agent role.
• Knowledge of global travel regulations, visa requirements, and health advisories.
• Experience with travel‑related software such as Amadeus, Sabre, or similar GDS platforms.
• Background in data analysis or reporting, with proficiency in Excel, Tableau, or Power BI.
• Passion for adventure travel, including hiking, cultural immersion, or eco‑tourism.
• Previous remote work experience and familiarity with asynchronous communication tools (Slack, Teams, Trello).
• Experience in creating or maintaining knowledge‑base content and internal documentation.

Core Skills & Competencies

Success at brighthush requires a blend of technical and soft skills. You’ll thrive if you possess:

• Customer‑Centric Mindset: A genuine desire to help clients achieve their travel dreams.
• Problem‑Solving Ability: Quickly diagnosing issues and crafting creative, client‑focused solutions.
• Adaptability: Navigating changing priorities, new tools, and evolving travel landscapes.
• Collaboration: Working seamlessly with teammates across departments and time zones.
• Attention to Detail: Ensuring itineraries are error‑free and compliant with all policies.
• Tech Savviness: Comfortable learning new software, APIs, and automation tools.
• Time Management: Prioritizing tasks to meet response time SLAs and client expectations.
• Communication: Articulating complex information in a clear, concise, and engaging manner.
• Empathy: Understanding and anticipating customer needs, especially in high‑stress travel scenarios.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding programs that immerse you in our culture, tools, and travel expertise.
• Monthly skill‑building workshops covering advanced booking techniques, customer psychology, and emerging travel trends.
• Mentorship from senior travel specialists and product leaders, providing guidance and career advice.
• Clear career pathways: from Customer Support Specialist to Senior Concierge, Team Lead, or Product Analyst roles.
• Access to industry conferences, webinars, and certifications (e.g., IATA, CITA).
• Opportunities to contribute to product development by sharing frontline insights and user feedback.
• Regular performance reviews with actionable feedback and personalized growth plans.

Work Environment & Culture

brighthush thrives on a culture of inclusivity, curiosity, and empowerment. As a remote team, we celebrate:

• Flexible work hours that respect your personal rhythm and global time zones.
• Regular virtual team gatherings, happy hours, and cultural exchange sessions.
• A transparent communication style, with open channels for feedback and idea sharing.
• A commitment to work‑life balance, ensuring you have time to explore the world—both professionally and personally.
• Recognition programs that celebrate individual and team achievements.
• Access to a digital wellness toolkit, including meditation, fitness, and mental health resources.
• Annual “innovation sprints” where teams can pitch and prototype new features or services.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for remote travel support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance options for employees and their families.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work‑from‑home stipend to support a productive home office setup.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonuses and a supportive peer‑recognition program.
• Access to a global network of travel partners for discounted or complimentary travel experiences.

How to Apply

If you’re ready to bring your passion for travel and customer service to a dynamic, remote-first company, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Travel Concierge & Customer Support Specialist role at brighthush. Join us in shaping the future of travel and creating unforgettable experiences for travelers worldwide.