Seasoned Remote Travel Customer Representative – Global Client Support, Itinerary Management, and Luxury Travel Experience Specialist at brighthush

About brighthush

brighthush is not just a travel agency; it’s a global movement that redefines how people experience the world. With a portfolio that spans from intimate boutique stays to expansive luxury cruise adventures, we curate journeys that resonate with the soul of every traveler. Our mission is simple yet powerful: to turn ordinary trips into unforgettable stories that inspire, connect, and transform.

Founded on the belief that travel fuels growth, curiosity, and lifelong memories, brighthush has grown into a vibrant community of wanderlust‑driven professionals. We empower our team with the tools, knowledge, and freedom to create personalized experiences that exceed expectations. Whether you’re a seasoned travel expert or a passionate newcomer, brighthush offers a platform where your expertise can shine and your career can flourish.

Why brighthush?

At brighthush, we blend innovation with tradition to deliver seamless, personalized service. Our culture thrives on:

• Continuous Learning: Industry‑leading courses, certifications, and mentorship programs keep you ahead of the curve.
• Cutting‑Edge Technology: AI‑powered tools, real‑time data analytics, and a proprietary booking platform streamline every step of the client journey.
• Inclusive Environment: Diversity is celebrated, and every voice is heard.
• Work‑Life Harmony: Remote work flexibility lets you balance personal passions with professional excellence.

Position Overview

We’re looking for a Remote Travel Customer Representative who will serve as the first touchpoint for our global clientele. In this role, you’ll guide clients through every step of their journey—from initial inquiry to final itinerary—ensuring a seamless, personalized, and memorable experience—all while working from the comfort of your own home.

Key Responsibilities

• Respond promptly to client inquiries via phone, email, and live chat, delivering accurate, engaging information about destinations, accommodations, transportation, and activities.
• Conduct in‑depth needs assessments to understand client preferences, budgets, and travel goals.
• Research, curate, and present customized travel options that align with client expectations and brighthush brand standards.
• Handle reservations, booking confirmations, and itinerary management using our proprietary booking platform and third‑party systems.
• Maintain meticulous records in our CRM, ensuring all client interactions are logged and follow‑ups are scheduled.
• Stay current on industry trends, seasonal promotions, and supplier updates to offer clients the best value and unique experiences.
• Collaborate with cross‑functional teams—including sales, operations, and marketing—to deliver a cohesive client journey.
• Identify and resolve issues proactively, turning potential challenges into opportunities for exceeding client expectations.
• Participate in regular training sessions and knowledge‑sharing workshops to keep skills sharp and stay ahead of market changes.

Key Success Metrics

• Client satisfaction scores (CSAT) above 90%.
• Booking volume targets met or exceeded.
• Resolution time for client issues under 24 hours.
• Upsell and cross‑sell revenue growth.

Essential Qualifications

• Minimum of 2 years experience in customer service, travel, or hospitality roles.
• Exceptional verbal and written communication skills in English; additional languages are a plus.
• Proven ability to multitask and manage multiple client needs simultaneously while maintaining high quality.
• Comfortable working independently in a fully remote environment with minimal supervision.
• Strong problem‑solving mindset and a proactive follow‑up approach.
• Proficiency with email, online forms, and booking tools such as Amadeus, Sabre, or similar.
• Reliable computer, high‑speed internet connection, and a quiet workspace.
• Legal age of 18 or older, with a valid work authorization in your country of residence.

Preferred Qualifications

• Experience with travel booking engines and CRM systems.
• Knowledge of cruise lines, resort chains, and group travel logistics.
• Background in sales or upselling travel products.
• Familiarity with AI‑powered customer service tools and data analytics.
• Previous remote work experience in a fast‑paced environment.

Skills & Competencies

• Client‑centric mindset with a passion for creating personalized travel experiences.
• Excellent organizational skills and attention to detail.
• Adaptability to changing priorities and a willingness to learn new technologies.
• Team player who thrives in collaborative, cross‑functional settings.
• Resilience under pressure and a calm demeanor when handling client concerns.
• Data‑driven decision making and a curiosity for industry analytics.

Career Growth & Learning Opportunities

At brighthush, we view every team member as a future leader. Your career path can evolve in several exciting directions:

• Senior Travel Consultant – Lead complex itineraries and mentor junior reps.
• Team Lead / Manager – Oversee a group of representatives, shape strategy, and drive performance.
• Product Specialist – Become an expert on specific destinations, cruise lines, or resort brands.
• Operations & Process Improvement – Work with our tech team to streamline booking workflows and enhance client experience.

We provide ongoing training modules, access to industry conferences, and a mentorship program that pairs you with seasoned professionals. Whether you’re looking to deepen your travel expertise or pivot into a leadership role, brighthush offers the resources and support to make it happen.

Work Environment & Culture

Remote work is at the core of our operations, giving you the flexibility to balance life and work. Our culture is defined by:

• Transparency – Open communication channels and regular town‑hall meetings.
• Collaboration – Cross‑departmental projects and virtual team‑building activities.
• Innovation – Embracing AI tools, data analytics, and new booking technologies.
• Inclusivity – A diverse workforce that celebrates different perspectives and backgrounds.
• Wellness – Access to mental health resources, virtual fitness classes, and flexible scheduling.

Compensation, Perks, and Benefits

While specific figures vary based on experience, we offer a competitive base salary complemented by:

• Performance‑based incentives tied to client satisfaction and booking volume.
• Travel perks, including discounted rates on cruises, resorts, and group tours.
• Health, dental, and vision insurance options for you and your dependents.
• 401(k) matching program to support your long‑term financial goals.
• Generous paid time off and a flexible holiday schedule.
• Annual professional development stipend for courses, certifications, or conferences.
• Access to exclusive travel industry tools, partner discounts, and a global network of suppliers.

Our Commitment to Diversity & Inclusion

brighthush believes that a diverse team fuels creativity, innovation, and better client service. We actively foster an environment where every individual feels valued, respected, and empowered to bring their authentic self to work. Our hiring practices, mentorship programs, and employee resource groups are designed to support underrepresented voices and promote equitable career advancement.

How to Apply

If you’re passionate about travel, dedicated to client service, and ready to thrive in a remote, collaborative environment, we’d love to hear from you. Join brighthush and help us turn every journey into a story worth sharing.

Ready to embark on this adventure? and become part of a team that’s reshaping the future of travel.