Seasoned Remote Travel & Hospitality Customer Success & Sales Specialist – Drive Revenue, Elevate Guest Experiences, 100% Remote (USA) – Join brighthush

About brighthush

brighthush stands at the forefront of the travel and hospitality industry, blending cutting‑edge technology with a human‑centric service philosophy to create unforgettable journeys for travelers worldwide. With a legacy that spans nearly five decades, we have evolved from a modest travel agency into a global trailblazer that partners with airlines, hotels, and travel agencies to deliver seamless, personalized experiences. Our mission is simple yet powerful: to connect people with the world through exceptional service and innovative solutions.

At brighthush, every interaction is an opportunity to build lasting relationships. Our culture thrives on collaboration, continuous learning, and a relentless focus on customer delight. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that values your voice, encourages growth, and rewards excellence.

Why brighthush is a Great Place to Work

brighthush isn’t just a company; it’s a movement that redefines how the world travels. We empower our teams to think beyond the status quo, to innovate, and to deliver service that feels personal even in a digital age. Our remote‑first approach means you can work from anywhere in the USA, yet you’ll still feel the camaraderie of a global team that celebrates diversity, creativity, and results.

Role Overview

We’re seeking a dynamic Remote Travel & Hospitality Customer Success & Sales Specialist to join our worldwide team. In this role, you’ll be the frontline ambassador for brighthush, engaging with travelers via phone, email, chat, and social media to resolve inquiries, upsell travel products, and ensure a flawless customer journey—all from the comfort of your own home.

As a key contributor to our sales objectives, you’ll blend customer service expertise with a consultative sales mindset. Your ability to listen, empathize, and recommend tailored solutions will directly impact customer satisfaction scores and revenue growth.

Key Responsibilities

• Customer Engagement: Respond promptly to inbound inquiries across multiple channels—phone, email, live chat, and social media—providing accurate, courteous, and timely assistance.
• Problem Resolution: Diagnose and resolve a wide range of customer issues, from booking changes to payment disputes, using a structured, customer‑centric approach.
• Sales Enablement: Identify upsell and cross‑sell opportunities during interactions, promoting relevant travel packages, upgrades, and ancillary services that enhance the guest experience.
• Escalation Management: Escalate complex or sensitive cases to the appropriate support teams, ensuring a smooth handoff and follow‑up.
• Data Accuracy: Log all customer interactions, transactions, and follow‑up actions into our CRM and reporting systems to maintain audit‑ready records.
• Feedback Loop: Provide actionable insights on recurring issues, product gaps, or process improvements to help shape future customer experience strategies.
• Performance Metrics: Meet or exceed defined sales targets, customer satisfaction scores (CSAT), and first‑contact resolution (FCR) benchmarks.
• Continuous Learning: Participate in ongoing training sessions, product knowledge refreshers, and industry trend briefings to stay ahead of the curve.

Essential Qualifications

• High School Diploma or equivalent (college degree preferred).
• Minimum of 6 months of customer service experience in a high‑volume, remote environment.
• Legal age of 18 years or older.
• Typing speed of at least 25 words per minute.
• Proficient with desktop computers and Windows‑based systems.
• Strong collaboration skills—able to work effectively with teammates, supervisors, and cross‑functional departments.
• Excellent communication, active listening, and analytical abilities.
• Organized, detail‑oriented, and adept at multitasking under pressure.
• Critical thinking and problem‑solving mindset, with a proactive approach to customer satisfaction.
• Experience in sales or customer service within the travel, hospitality, or related industries is a plus.

Preferred Qualifications

• College degree or higher education in Business, Hospitality, or a related field.
• Prior experience with CRM platforms (e.g., Salesforce, HubSpot) and call‑center software.
• Multilingual capabilities—especially in Spanish, French, or Mandarin—are highly valued.
• Knowledge of travel booking systems, airline and hotel reservation platforms.
• Demonstrated track record of meeting or exceeding sales quotas.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Communication Excellence: Clear, concise, and persuasive verbal and written communication.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Tech Savvy: Comfortable navigating multiple digital tools and troubleshooting basic technical issues.
• Team Player: Collaborative spirit, with a willingness to share knowledge and support peers.
• Time Management: Prioritize tasks effectively while maintaining high quality and accuracy.
• Sales Acumen: Ability to identify customer needs and recommend appropriate travel solutions.

Career Growth & Learning Opportunities

At brighthush, your career path is as expansive as the destinations we serve. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular skill‑building workshops covering advanced sales techniques, product knowledge, and customer psychology.
• Clear advancement tracks—from Senior Customer Success Specialist to Team Lead, and beyond into management or product roles.
• Access to industry conferences, webinars, and certifications that keep you at the forefront of travel and hospitality trends.
• Internal mobility opportunities across regions, product lines, and functional teams.

Work Environment & Culture

Working remotely from anywhere in the USA, you’ll enjoy:

• Flexible scheduling that accommodates your personal life while meeting business needs.
• A collaborative virtual community—daily stand‑ups, weekly team huddles, and informal “coffee chats” keep us connected.
• State‑of‑the‑art remote work tools—high‑speed internet, secure VPN, and cloud‑based platforms.
• Inclusive culture that celebrates diversity, promotes psychological safety, and encourages innovation.
• Recognition programs that reward outstanding performance and creative problem‑solving.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Competitive base salary with performance‑based bonuses.
• Health, vision, and dental insurance for you and your dependents.
• 401(k) retirement plan with company match.
• Life and supplemental medical coverage.
• Flexible spending accounts (FSA) for health and dependent care.
• Paid time off (PTO), holidays, and personal days.
• Employee assistance programs and wellness resources.
• Pet insurance and other unique perks.
• Retailer discounts and travel benefits.
• Continuous learning stipend for professional development.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that values every voice and empowers you to make a real impact. You’ll:

• Help travelers create memories that last a lifetime.
• Grow your sales and customer service skills in a supportive, high‑energy environment.
• Enjoy the freedom of remote work without sacrificing career advancement.
• Benefit from a culture that celebrates innovation, diversity, and continuous improvement.

Ready to Take the Next Step?

If you’re passionate about travel, thrive in a fast‑paced, customer‑centric role, and want to join a forward‑thinking team, we’d love to hear from you. Apply today and start your journey with brighthush!