Seasoned Remote Treasury Management Customer Support Specialist – Flexible U.S. Shifts, 5-Month Contract, Career Advancement Opportunities at brighthush – Join Our Innovative FinTech Team

About brighthush

brighthush is a trailblazing fintech company that is redefining the way financial institutions manage their treasury operations. With a mission to deliver instant, transparent, and secure cash visibility, we empower banks, credit unions, and corporate finance teams across the United States to move money faster and with unparalleled clarity. Our next‑generation treasury management platform combines cutting‑edge technology with deep industry expertise, enabling our clients to stay compliant, accelerate digital transformation, and provide their own customers with a frictionless experience.

Why Join brighthush?

At brighthush, we believe that people are the most valuable asset in any technology organization. Our culture is built on curiosity, collaboration, and continuous learning. We encourage our team members to challenge the status quo, experiment with new ideas, and deliver real‑world impact for thousands of clients. Whether you are a seasoned support professional or a recent graduate eager to launch a career in fintech, brighthush offers the resources, mentorship, and career pathways to help you thrive.

Position Overview

We are seeking an experienced, detail‑oriented, and tech‑savvy Customer Support Specialist to join our Treasury Management division. This is a fully remote, 5‑month engagement (with the potential for extension) that supports a nationwide client base from the comfort of your home office. The role is anchored in the Central Time Zone (Dallas‑area schedule) and offers two shift options to accommodate your lifestyle:

• Shift A: 7:30 am – 4:30 pm Central Time
• Shift B: 10:30 am – 7:30 pm Central Time

All candidates must be legal residents of the United States and possess a reliable high‑speed internet connection, a quiet workspace, and a headset that meets professional call‑center standards.

Key Responsibilities

As a front‑line ambassador of brighthush, you will be responsible for delivering a seamless, high‑quality experience to every client who contacts us. Your daily duties will include, but are not limited to:

• Client Inquiry Management: Answer inbound calls and emails promptly, addressing account‑related questions, troubleshooting technical issues (e.g., password resets, browser cache clearing), and guiding users through the brighthush online portal.
• Transaction Setup Assistance: Walk clients through the setup and execution of ACH transfers, wire payments, and Positive Pay configurations, ensuring compliance with banking regulations and internal policies.
• Discrepancy Research & Resolution: Investigate account mismatches, reconcile transaction histories, and provide clear, actionable resolutions while documenting each step in our ticketing system.
• Service Request Fulfilment: Process requests for new user access, permission changes, statement generation, and other routine service actions with accuracy and speed.
• Escalation & Follow‑Up: Identify issues that require higher‑level intervention, route them to the appropriate specialist, and maintain proactive communication with the client until resolution.
• Knowledge Base Contribution: Capture recurring questions and solutions, helping to expand brighthush’s self‑service resources for future clients.
• Performance Monitoring: Meet or exceed established service level agreements (SLAs), quality scores, and productivity targets while adhering to all compliance and security protocols.
• Continuous Improvement: Participate in post‑incident reviews, suggest process enhancements, and collaborate with cross‑functional teams to refine support workflows.
• Client Advocacy: Act as the voice of the customer within brighthush, sharing insights that drive product enhancements and service improvements.

Essential Qualifications

To thrive in this role, you should bring the following experience and attributes:

• Minimum 2 years of call‑center experience supporting banking, finance, or a closely related industry.
• Demonstrated knowledge of treasury products such as online banking, bill pay, ACH, wire transfers, and Positive Pay.
• Proven ability to deliver a high‑quality customer experience while following strict service standards, operational procedures, and performance goals.
• Strong technical aptitude – comfortable learning new software platforms quickly and guiding customers through web‑based interfaces.
• Excellent telephone etiquette, clear articulation, and active listening skills.
• Self‑discipline and a proactive mindset, especially when working remotely or in a hybrid environment.
• U.S. residency with a legal right to work in the United States.

Preferred Qualifications & Nice‑to‑Have Skills

• Fluency in Spanish (or another second language) to support bilingual client interactions.
• Some college coursework or an associate/bachelor’s degree in finance, business, information technology, or a related field.
• Experience with ticketing systems (e.g., brighthush, brighthush) and CRM platforms.
• Familiarity with compliance frameworks such as NACHA, OFAC, and PCI‑DSS.
• Previous exposure to remote work tools (e.g., brighthush, brighthush, brighthush) and best practices for virtual collaboration.

Core Skills & Competencies

• Problem‑Solving: Ability to diagnose issues quickly, think analytically, and propose effective solutions.
• Communication: Clear, concise, and empathetic written and verbal communication tailored to a diverse client base.
• Time Management: Prioritize multiple tickets, manage call volume, and meet deadlines without sacrificing quality.
• Technical Literacy: Comfort navigating web applications, troubleshooting browser settings, and explaining complex processes in simple terms.
• Team Collaboration: Share insights with peers, contribute to continuous‑improvement initiatives, and support cross‑functional projects when needed.
• Adaptability: Thrive in a fast‑changing fintech environment where new features and regulatory updates are introduced regularly.

Career Growth & Learning Opportunities at brighthush

brighthush is committed to investing in its people. As a Customer Support Specialist, you will have access to a robust learning ecosystem designed to accelerate your professional development:

• Structured Onboarding: A comprehensive 2‑week training program covering treasury product fundamentals, brighthush’s technology stack, compliance basics, and soft‑skill mastery.
• Continuous Education: Monthly webinars, e‑learning modules, and certifications (e.g., Certified Treasury Professional, FinTech Fundamentals) fully funded by brighthush.
• Mentorship Program: Pairing with senior support engineers or product managers to deepen product knowledge and explore career pathways.
• Career Ladders: Clear progression routes to roles such as Senior Support Analyst, Team Lead, Quality Assurance Specialist, or Product Specialist.
• Cross‑Functional Exposure: Opportunities to collaborate with product development, compliance, and sales teams on real‑world projects, giving you a holistic view of the fintech ecosystem.
• Innovation Labs: Participation in hackathons and idea‑generation sessions where you can propose new features or process improvements that directly impact our clients.

Work Environment & Culture

At brighthush, we believe that a supportive, inclusive, and flexible work environment fuels innovation. Here’s what you can expect:

• Remote‑First Philosophy: Work from anywhere in the U.S. while staying connected through virtual coffee chats, team huddles, and an open‑door digital policy.
• Diversity & Inclusion: A culture that celebrates different perspectives, backgrounds, and experiences, ensuring every voice is heard.
• Recognition & Rewards: Regular shout‑outs, performance bonuses, and a peer‑recognition platform that highlights exceptional service.
• Well‑Being Initiatives: Access to mental‑health resources, virtual fitness classes, and a stipend for home‑office ergonomics.
• Collaborative Spirit: Team‑building events, hackathons, and innovation challenges that encourage creativity beyond day‑to‑day tasks.
• Transparent Leadership: Quarterly town halls, open Q&A sessions, and a culture of feedback that empowers employees to shape the company’s direction.

Compensation, Perks & Benefits

While exact salary ranges will be discussed during the interview process, successful candidates can anticipate a competitive hourly rate commensurate with experience, plus the following benefits:

• Performance‑based bonuses and quarterly incentive programs.
• Comprehensive health, dental, and vision insurance options.
• 401(k) plan with company match.
• Paid time off (PTO) accrual, sick leave, and paid holidays.
• Professional development budget for certifications, conferences, and coursework.
• Technology stipend for high‑speed internet, headset, and ergonomic accessories.
• Employee assistance program (EAP) for personal and professional support.
• Flexible work schedule and the ability to work from anywhere in the U.S.

How to Apply

If you are passionate about delivering top‑tier support in the fast‑moving world of treasury management, we want to hear from you. Click the button below to submit your resume, cover letter, and any relevant certifications. Our recruiting team at brighthush will review your application and reach out to schedule a conversation.