Seasoned Remote Virtual Assistant – Administrative & Global Travel Coordination Specialist – Join brighthush’s Innovative Travel Tech Team

Welcome to brighthush – Where Travel Meets Technology

At brighthush, we’re not just building a travel platform; we’re crafting a global community that reimagines how people explore the world. With a presence in more than 50 countries, our mission is to fuse cutting‑edge technology, data‑driven insights, and a passion for adventure into a seamless, personalized travel experience. From real‑time itinerary updates to concierge‑style support that feels both human and hyper‑efficient, brighthush is redefining the future of travel. As we expand our footprint, we’re looking for a dedicated, detail‑oriented Part‑Time Virtual Assistant to keep the gears turning smoothly and to ensure every customer interaction reflects the brighthush promise.

Why Your Role Matters

In the fast‑paced world of travel, every interaction counts. As the invisible hand behind our customer support and travel operations, you’ll be the linchpin that keeps our remote teams, clients, and partners aligned. Your work will directly influence customer satisfaction, operational efficiency, and the overall success of brighthush’s mission to make travel effortless. By managing schedules, coordinating communications, and ensuring timely follow‑ups, you’ll help us deliver the high‑quality service that sets us apart in a crowded market.

Key Responsibilities

• Daily Operations Management: Handle a wide range of administrative tasks—calendar management, email triage, document organization—to ensure every team member’s day runs smoothly.
• Calendar & Call Coordination: Book, reschedule, and confirm calls and meetings across multiple time zones, keeping all stakeholders aligned and on track.
• Multi‑Channel Communication: Monitor and respond to emails, WhatsApp messages, Slack, Teams, and other platforms, maintaining a high level of client engagement and brand consistency.
• Travel Coordination Support: Assist in booking flights, hotels, ground transportation, and activity reservations, staying up‑to‑date on itineraries and travel timelines.
• Task Tracking & Deadline Management: Use project management tools (Asana, Trello, Notion) to track pending tasks, set reminders, and proactively alert the team to upcoming deadlines.
• Professional Representation: Serve as the first point of contact for clients and partners, upholding brighthush’s brand voice and professionalism in every interaction.
• Data Accuracy & Reporting: Maintain accurate records of travel bookings, client preferences, and operational metrics; generate weekly status reports for leadership.
• Continuous Process Improvement: Identify bottlenecks in administrative workflows and propose solutions to streamline operations.

Essential Qualifications

• Proven experience as a virtual or administrative assistant in a fast‑paced, remote environment.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Strong organizational skills with the ability to juggle multiple tasks while maintaining meticulous attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as Slack, Teams, or Google Workspace.
• Comfortable using WhatsApp for business communication and familiar with basic travel booking platforms.
• Self‑motivated, proactive follow‑up habits, and a knack for anticipating needs before they arise.

Preferred Qualifications

• Experience in the travel or hospitality industry, especially in roles that involve itinerary planning or customer support.
• Advanced knowledge of Amadeus GDS or other Global Distribution Systems – a strong plus, but not mandatory.
• Prior exposure to CRM systems such as HubSpot, Salesforce, or Zendesk.
• Demonstrated problem‑solving skills and the ability to troubleshoot issues quickly and efficiently.
• Passion for travel, a curiosity about emerging destinations, and a desire to share that enthusiasm with clients.

Skills & Competencies

• Time Management: Ability to prioritize tasks and meet deadlines in a remote setting.
• Communication: Clear, concise, and professional writing; active listening; and diplomatic conflict resolution.
• Tech Savvy: Comfortable learning new software quickly and troubleshooting minor technical issues.
• Attention to Detail: Accuracy in data entry, itinerary coordination, and documentation.
• Adaptability: Thrive in a dynamic environment where priorities can shift rapidly.
• Team Collaboration: Work effectively with cross‑functional teams, from customer support to sales and operations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Virtual Assistant, you’ll gain:

• Hands‑on experience with travel technology and global distribution systems.
• Insight into customer journey mapping and support best practices.
• Mentorship from senior team members in operations, sales, and product development.
• Opportunities to transition into roles such as Operations Coordinator, Customer Success Specialist, or Product Analyst.
• Access to continuous learning resources, including webinars, industry conferences, and internal knowledge bases.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We value:

• Flexibility: Choose your own hours within core overlap times to balance work and life.
• Transparency: Regular all‑hands meetings, open‑door communication, and a culture of feedback.
• Diversity & Inclusion: A team that reflects the global community we serve.
• Innovation: A space where new ideas are encouraged and tested.
• Well‑being: Access to mental health resources, wellness stipends, and a supportive environment.

Compensation & Benefits

While the exact hourly rate will be discussed during the interview process, we offer competitive compensation aligned with industry standards for part‑time virtual assistants. In addition to pay, you’ll enjoy:

• Fully remote work with no commuting costs.
• Flexible scheduling to accommodate personal commitments.
• Professional development budget for courses, certifications, or conferences.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Annual travel stipend to explore new destinations and stay inspired.

How to Apply

If you’re a proactive, detail‑oriented professional with a passion for travel and a knack for keeping things organized, we’d love to hear from you. Please submit your resume, a brief cover letter outlining your relevant experience, and any portfolio or references that showcase your administrative expertise.

Ready to join a forward‑thinking team that’s reshaping the travel experience? Click the link below to apply and take the first step toward an exciting career with brighthush.